The service at this place is the worst I have ever seen! Wonder that they are in business! I intended to create a nice evening for my wife on our anniversary Jan '02. However, plans had to be changed and we cancelled our reservation. On the same date of '03, we were charged as though we had intended to stay. However, there was no such reservation intended, and I had not contacted the reservation since Dec '01. They politely stated they would refund the cost as it was there mistake and they would contact us later that afternoon. After weekly calls for 6 weeks, no refund was made. Weekly Calls now three months out are less helpful/RUDE! Service rep on phone continues to state will call back later same day but has of yet never once been truthful or called back at all. Still no refund/obviously no desire to refund, although they initially admitted the date was entered in by mistake.!!! Credit card company was also unsuccessful in getting them to follow through with refund! Very irritating and dishonest service!
Property: Edelweiss InnAddress: 1063 I-35 North, New Braunfels, TX 78130
Region: United States > Texas > New Braunfels
Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Ranked #31 of 31 Hotels in New Braunfels
Price Range (Based on Average Rates): £
Hotel Class:1.5 star — Edelweiss Inn 1.5*
Number of rooms: 40
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- Also Known As:
- Edelweiss Hotel New Braunfels
- Edelweiss Inn New Braunfels, Texas