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Courtyard by Marriott New Braunfels River Village
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Reviews (475)
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258 - 263 of 475 reviews
Reviewed 24 December 2013

Nice large rooms, very clean. The concierge was very friendly and helpful. The view of the river made sitting on the balcony very pleasant. I would definitely stay here again. The parking area could use more lighting at night and maybe a security guard. There have been some vandalism to cars in the past, but otherwise a very nice stay.

  • Stayed: December 2013, travelled with family
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Thank godsmack44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 December 2013

I've stayed at this hotel twice in the past 4 months, most recently on December 11, 2013. Both times I've stayed, guest vehicles in the parking lot have been vandalized. There are signs everywhere in the parking lot warning you that the hotel is not liable for any items stolen from your car. Now I understand why. Based on my experience, this is the most unsafe hotel you could possibly stay at on the IH-35 corridor. And they charge a premium to stay there. My advice - leave your doors unlocked and windows down, and don't drive a car with big rims.

Stayed: December 2013, travelled on business
3  Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cyrv-gm, Manager at Courtyard by Marriott New Braunfels River Village, responded to this reviewResponded 23 December 2013

Good morning David,

First, I would like to thank you for taking the time to review our property.

Secondly, I would like to reassure you that the problem you experienced is not strictly unique to The Courtyard Marriott New Braunfels River Village. We take pride in providing the absolute highest lever of service possible to all our guests. Because this is a city-wide issue, we have taken it upon ourselves to meet with and work side-by-side with the Chief of Police here in New Braunfels to limit our guests’ exposure to any possible crime including vehicle burglaries.

The city has explained on several occasions that we have discussed the issue with them, that they do not have the manpower to have officers patrol the parking lots. As a result, we have taken every precautionary measure within our power to be as safe as possible including: providing adequate lighting in the parking lots, posting informative signage and notifications in the parking lot as well as the front desk, and promoting safe travel habits.

Please accept our apology for your experience David. Also, please understand that we care about all of our guests, including you, and would never want this to occur to anyone.

Sincerely,
The Courtyard by Marriott New Braunfels River Village Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 December 2013

Excellent service. Great rooms. Very clean. Will definitely stay again. Stayed because of the reputation of the hotel brand and was suggested by residents of new braaunfels. Very cold outside felt very good going into a warm hotel.

Room Tip: Great place to relax. Great rooms. Try Einsteins bagels great bagels.
  • Stayed: December 2013, travelled with family
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1  Thank Lisa V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2013

Stayed two nights here on a short vacation, and was impressed with the quality of the hotel. Room was clean and spacious, with a modern but cozy style. We loved sitting out on dock by the river and snuggling around the outdoor fire put in the evening. The location is right by the highway, but it feels like you're out in the country at a B&B. Only drawback, no free breakfast and a limited menu at the cafe (wouldn't call it a full restaurant like what you would get at a Westin or the like). However, that gave us a chance to try some of the local New Braunfels fare!

  • Stayed: December 2013, travelled as a couple
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Thank newhite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2013

I needed a meeting space for a small Team Building event, and had a short period of time to plan. Thank goodness for Brittany and her whole crew! They made my event seamless.

We had a cocktail hour by the waters edge, dining inside and then a night cap by the huge fireplace outside. Meeting space was beautiful and a great size! Food and service were awesome, beyond expectation! We look forward to having events here in the future.

  • Stayed: November 2013, travelled on business
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Thank Jenny W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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