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“Microtel Inn is the right place to stay”

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Microtel Inn & Suites by Wyndham New Braunfels
Ranked #13 of 32 Hotels in New Braunfels
GreenLeadersSilver level
BEDFORD
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Microtel Inn is the right place to stay”
Reviewed 16 October 2012

I love the Microtel Inn's. They are a very modern hotel that is cozy and comfortable. The hotel has everything one would need when spending the night away from home. The staff was very accommadating and friendly. They had the room air conditioner on so that the room would be cool upon my arrival. That was a 'Nice" touch. I would say Microtel is a place I would stay at my next time away from from home. Thanks Microtel

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham

Helpful?
Thank LINDA H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VINAY P, General Manager at Microtel Inn & Suites by Wyndham New Braunfels, responded to this review, 18 October 2012
Thank You, reviews always helps us improve and we feel pride in our work. We appreciate your patronge!.
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573 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Sugar Land, Texas
Level 3 Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 October 2012

The hotel was very quiet and has a good location. My room was probably the cleanest hotel room I have ever seen. The bathroom was updated and having the microwave and fridge in the room was very handy. The bed was comfortable and the desk with both Wi-Fi and wired internet was very nice. The staff was very polite and helpful. I will stay there again.

Room Tip: Ask for a top floor room.
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  • Stayed October 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank moodyll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VINAY P, General Manager at Microtel Inn & Suites by Wyndham New Braunfels, responded to this review, 18 October 2012
I appreciate your time and effort to review us. Thank You.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
RICHARDSON
1 review
Reviewed 11 October 2012

We had loud neighbors upstairs and a loud clicking noise that came from the bathroom. We had to sleep with the bathroom door closed. The bathroom counter was falling down. There was a split in the back splash that you could see where the sink was pulling the counter down. The shower curtain needs a liner, water got everywhere when we showered.

The man that took my reservation over the phone had my phone number wrong, my name wrong and I never got a confirmation email sent to me, so I assume my email was incorrect too. The lady that checked us in was not too friendly when I asked her about the pending charge on my bank account. Also, my husband called earlier in the day before we checked in because it was our anniversary and he wanted to surprise me with something in the room. The hotel staff never followed through with his request.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Microtel Inn & Suites by Wyndham

Helpful?
Thank ALLISON L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VINAY P, General Manager at Microtel Inn & Suites by Wyndham New Braunfels, responded to this review, 18 October 2012
I would like to thank you for time to review us and letting us know where we can improve. I apoligize for your less satisfactory experiance and I assure you that the issue are being handled with urgency. Customer service is the core of our hospitality and any subpar performance is not acceptable. Please give us a chance to show you our impoved management on that part. I will be happy to book your next stay with us.
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Houston, Texas
2 reviews
Reviewed 11 October 2012

I have been a road warrior for many years now and have stayed at more hotels that I care to remember. I wanted to take a moment to leave a comment about the Microtel because I would consider it a great place at a great value. Clean rooms, clean updated bathrooms ,nice sheets and towels, a comfortable bed and newer furnishings are all on the top of my list of must have’s….This hotel had them all at an amazingly fair price. The hotel staff was very helpful with an unfortunate situation that demonstrated to me their commitment to customer satisfaction which is such an important requirement to maintain a successful business. Without question this hotel has become my hotel of choice when staying in the area.

  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michelle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VINAY P, General Manager at Microtel Inn & Suites by Wyndham New Braunfels, responded to this review, 18 October 2012
Thanks your review. It was unfortunate event but I was glad that we were able to help you in resolving the issue. Hopefully we will see you on your next trip to New Braunfels. See you Soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Microtel Inn & Suites by Wyndham New Braunfels

Property: Microtel Inn & Suites by Wyndham New Braunfels
Address: 1175 N Business Ih 35, New Braunfels, TX 78130-3755
Phone Number:
Region: United States > Texas > New Braunfels
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Swimming Pool
Hotel Style:
#1 Green Hotel in New Braunfels
Price Range (Based on Average Rates): £
Hotel Class:2 star — Microtel Inn & Suites by Wyndham New Braunfels 2*
Number of rooms: 65
Official Description (provided by the hotel):
Close to Downtown, Restaurants, Gruene Hall and Golf Courses Treat yourself to a quality, pleasant stay when you make a reservation at Microtel Inn & Suites by Wyndham New Braunfels hotel. Located close to Interstate 35, our New Braunfels hotel near Schlitterbahn Water Park is less than an hour from San Antonio. Spring out of bed for our free continental breakfast, then connect to your friends and family with free Wi-Fi Internet access. Enjoy a swim in our outdoor pool or unwind in your room watching your favorite programs on a 32-inch flat screen TV. Microwaves and refrigerators are available on request at our hotel in New Braunfels. LOCAL ATTRACTIONS Just a short distance from our New Braunfels hotel, Schlitterbahn Water Park features miles of tube chutes, endless rivers, up-hill water coasters, waves for surfing, splashing, and relaxing, and kid-friendly water playgrounds. Trade water slides for the real thing during a white water rafting trip on the Guadalupe River with Amigo Mel's, or enjoy a nice nature hike through Canyon Lake park. For a quiet day of fun on the greens, book a tee time at the Bandit Golf Club. DINING OPTIONS Treat yourself to a mountain of onion rings and fall-off-the-bone baby back ribs when you sit down at Montana Mike's Steakhouse. Choose from beef, pork, poultry, jerky, sausage and more while at the New Braunfels Smokehouse. If you are in the mood for authentic German food, pay a visit to Oma's Haus Restaurant, which is close to our New Braunfels hotel. ... more   less 
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Also Known As:
Microtel Inn & Suites By Wyndham New Braunfels Texas

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