We are big fans of Hampton Inns in our travels and have stayed at this particular Hampton in the past and have been satisfied. We knew there was a problem getting in and out the entrance to property due to traffic (On Hiway 46)
and chose to stay again this time because we had a good service, spacious room, breakfast last trip. Part of the problem was my timing in planning this trip, I had know way to know that is was spring break, softball tournament's, couples retreat, etc. My complaint with the hotel management was that they allowed the young people to behave in a very loud, rude and disruptive way, NOT in their rooms, but in the hallway in front of all the other rooms. Then when the children went to bed the adults started. We called the front desk, they said will "take care of it" and that I was not the only one who has complained and a lot of other platitude's. We had reservations thru 3/11 but I told them we are not staying due to the disruptions. We ended up checking out at 2:30am because the party was still going on and we couldn't sleep. Before you call us prudes, we also had guest, drinks and fun before those people arrived and we did not wake the whole hotel. Next years trip to New Braunfels will not be staying at this hotel.
- Official Description (provided by the hotel):
- Located only 35 minutes from San Antonio International Airport, the Hampton Inn & Suites New Braunfels is convenient to shops, restaurants and Schlitterbahn Water Park. Guadalupe and Comal rivers offer water sports like tubing and Canyon Lake is popular for waterskiing, fishing and boating. Relax in a comfortable suite during your stay and enjoy free high-speed internet access. Join us each morning for a free hot breakfast. Our hotel is perfect for family vacations, weekend getaways or business travel and our friendly team is passionate about making your stay with us memorable. ... more less
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- Also Known As:
- Hampton Inn & Suites New Braunfels Hotel New Braunfels
- Hampton Inn And Suites New Braunfels
- Hampton Inn & Suites New Braunfels Texas