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“Disappointed”

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Hampton Inn & Suites New Braunfels
Ranked #5 of 32 Hotels in New Braunfels
Certificate of Excellence
Elephant Butte, New Mexico
Level 5 Contributor
58 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Disappointed”
Reviewed 9 March 2014

We are big fans of Hampton Inns in our travels and have stayed at this particular Hampton in the past and have been satisfied. We knew there was a problem getting in and out the entrance to property due to traffic (On Hiway 46)
and chose to stay again this time because we had a good service, spacious room, breakfast last trip. Part of the problem was my timing in planning this trip, I had know way to know that is was spring break, softball tournament's, couples retreat, etc. My complaint with the hotel management was that they allowed the young people to behave in a very loud, rude and disruptive way, NOT in their rooms, but in the hallway in front of all the other rooms. Then when the children went to bed the adults started. We called the front desk, they said will "take care of it" and that I was not the only one who has complained and a lot of other platitude's. We had reservations thru 3/11 but I told them we are not staying due to the disruptions. We ended up checking out at 2:30am because the party was still going on and we couldn't sleep. Before you call us prudes, we also had guest, drinks and fun before those people arrived and we did not wake the whole hotel. Next years trip to New Braunfels will not be staying at this hotel.

Room Tip: Get rooms that don't face the road/hiway. Try top floor, the noise from floors above is really b...
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stevi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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416 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Matamoros, Mexico
2 reviews
Reviewed 7 March 2014

Almost everything was great, I was traveling from Mexico border to New Braunfels for a customer visit, stay one night, as any other Hampton's the bed and pillows are very comfortable, the room did not have the adequate temperature, outside were 30°F and was expecting the A/C on heater but it was on cooler (no big deal to adjust the correct temp), the only exception was the humidity smell in the room, I think the carpet of the room needs more cleanness. Thanks.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Edgar R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, United States
1 review
Reviewed 24 February 2014

My cousin had emergency open heart surgery and we needed something we could trust to be clean and neat in an unfamiliar area fairly quickly. Hampton provided all those things. Very neat, safe and clean. My cousin and I would come in late from the hospital and we felt very safe and the parking lot was well lit. The beds slept comfortably and a quick piece of fruit or cereal in the morning was great as well.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Letitia Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cincinnati
Level 4 Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 21 February 2014 via mobile

The rooms were very spacious and clean. I loved the very wide desk that spanned almost the width of the room. I especially liked the bedside lamps - they had electrical outlets on the base. There was also a bedside charger for smart phones and pads. We had a quiet week. The breakfasts were adequate. I used the exercise room every day - good equipment in good repair. If we are able to return here in the future we will stay here!

Stayed February 2014, travelled on business
Helpful?
Thank sharongb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katy, Texas
Level 4 Contributor
39 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 17 February 2014

We reserved a room here February 16, 2014 because of engine trouble in our RV. What a great night of sleep we enjoyed and an excellent hot breakfast the following morning. Our room, #301, was very clean and quiet. Only occasionally did we hear a door close nearby but we never heard another person's voice or any other noise. Our breakfast was great. We enjoyed a hot omelet, sausage, grilled potatoes, a waffle with butter and syrup, orange juice and coffee. The only employees with whom we interacted were the desk clerks at check-in and checkout. Each of them was cordial, knowledgeable, eager to serve and helpful with directions. We highly recommend this hotel.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank timdenchanter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Laredo, United States
2 reviews
Reviewed 16 February 2014

All staff were very attentive and helpful. I would stay again at this hotel. Also, my arrival was fast. I would like to recommend this hotel to my fiends and family. My experience was wonderful. Thank you.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Dolores H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Braunfels
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 February 2014

The location is great! Close to everything in New Braunfels. From check in to check out every employee we met had the best customer service skills. The breakfast in the morning was good too. We will definitely stay here again.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank blebleu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites New Braunfels

Property: Hampton Inn & Suites New Braunfels
Address: 575 Hwy 46 South, New Braunfels, TX 78130
Phone Number:
Region: United States > Texas > New Braunfels
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in New Braunfels
#2 Business Hotel in New Braunfels
#4 Romantic Hotel in New Braunfels
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn & Suites New Braunfels 2.5*
Number of rooms: 87
Official Description (provided by the hotel):
Located only 35 minutes from San Antonio International Airport, the Hampton Inn & Suites New Braunfels is convenient to shops, restaurants and Schlitterbahn Water Park. Guadalupe and Comal rivers offer water sports like tubing and Canyon Lake is popular for waterskiing, fishing and boating. Relax in a comfortable suite during your stay and enjoy free high-speed internet access. Join us each morning for a free hot breakfast. Our hotel is perfect for family vacations, weekend getaways or business travel and our friendly team is passionate about making your stay with us memorable. ... more   less 
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Also Known As:
Hampton Inn & Suites New Braunfels Hotel New Braunfels
Hampton Inn And Suites New Braunfels
Hampton Inn & Suites New Braunfels Texas

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