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“Excellent Care Service”

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Hilton Garden Inn New Braunfels
Ranked #2 of 32 Hotels in New Braunfels
Certificate of Excellence
El Paso, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent Care Service”
5 of 5 bubbles Reviewed 2 December 2013

I find the Hotel to be convenient location for me as my Daughter and Grand kids live in New Braunfels and offers great service it is close to Austin, San Antonio and many other venues that we enjoy visiting great restaurants and shopping is excellent.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Gerome G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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488 reviews from our community

Traveller rating
    266
    126
    56
    26
    14
See reviews for
211
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70
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Houston, Texas
Level Contributor
51 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 24 November 2013

My partner and I had been through six rooms in two hotels in two hotels trying to find somewhere to stay for a week at the last minute. We landed at this hotel because we had had a good experience there a couple of years ago. We were assigned a room on the top floor. It stank of mildew. We went back to the desk and requested another one. The same, only not quite as bad. My partner suffers from mental health issues and cannot deal well with stress. As it was not TOO bad we decided to stay. It was omnipresent all week. I shouldn't have allowed us to stay but we were at our wits end. By the end of the week, my partner was sick with a cold brought on by allergies. I leave you to draw your own conclusions. It was a pity because the rest of the amenities, especially the breakfast service, were excellent. Manager: Please go in rooms 424 and 427 and smell the mildew and then please try to address it for the sake of future guests.

Room Tip: Avoid the top floor, where we had mildew problems, and check out the room thoroughly before hauling...
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ham Lake, MN
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 22 November 2013

This hotel was very nice and clean. Breakfast buffet was delicious. Pool was clean, well maintained and the perfect tempature for swimming in. All staff we encountered were friendly and helpful. Love the complimentary warm cookies you put out every evening. We would definatly stay here again.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank schorns4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Worth, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 8 November 2013

The hotel is new and everything is clean and bright. Rooms were clean and quite. The bed was comfortable. I wish there was a feather pillow in the closet as the standard foam/fiber pillows are too fat and too firm. My room had only a shower but that was okay for me. Breakfast was good and the server was very nice and did a great job. I had an ham and cheese omelet. It was hot and well prepared. My bill was placed under the door as always. I like having the bill delivered as it speeds up my departure.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 October 2013 via mobile

What an awesome stay. The hotel is beautiful, the room is awesome, and the service was great. The front desk agent, Brian, was such a great help. We really enjoyed the Kurig coffee pots! The hotel is located right off of the interstate and very well maintained. Special shout out to William Cypher, the GM, for his hospitality.

Stayed October 2013
Helpful?
1 Thank Tculler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Woodlands, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 10 October 2013

I will definitely stay here again. This place was so clean, comfortable, and convenient. Desk staff was so helpful and asked on numerous occasions if there was anything we needed. The bed mattress was extremely comfortable and inviting. We slept as good or better than at home.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Lori F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ko Olina, HI
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 30 September 2013

Front desk was friendly but only in the areas they were trained, anything outside of the ordinary, I felt like it threw them for a loop. Beds were horrible, was not told that you can lift the sheet at the corner of the bed and that there is a dial to control mattress firmness. When we mentioned it the next morning, that's when we were told. They should put a sign next to the bed on the night stand and also not hide the instruction placard upon check in. We dialed the bed down the next morning and managed to get some sleep the next night. The bed was not comfortable, it's a funky mattress. Breakfast, the wait staff try hard but the cooks in the morning have some pretty surly looks on their face like the don't want to be there. Breakfast starts an hour later here than at most hotels so you would think they would be awake. Would not stay again as we stayed because I'm a member of Hilton HHonors but that's not enough to get me to come back.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Alfred H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn New Braunfels

Property: Hilton Garden Inn New Braunfels
Address: 1501 Interstate 35 North, New Braunfels, TX 78130
Phone Number:
Region: United States > Texas > New Braunfels
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in New Braunfels
#5 Family Hotel in New Braunfels
#6 Business Hotel in New Braunfels
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn New Braunfels 3*
Number of rooms: 103
Official Description (provided by the hotel):
Located in the heart of Texas between Austin and San Antonio, the Hilton Garden Inn New Braunfels is convenient to Texas State University in San Marcos, local water sports and shopping. Experience the German heritage of New Braunfels, Texas, and discover the beauty and natural attractions of the Texas Hill Country. Enjoy amenities designed to make you feel at home such as our cooked-to-order breakfast, room service and 24-hour Business Center. If you're in town for business, host an event for up to 100 people in our flexible meeting space. Swim in our hotel pool, or burn some calories in our 24-hour fitness center. Exercise in the privacy of your own room with a Stay Fit Kit(R), available from the front desk Pick up a snack at the Pavilion Pantry(R) and relax with a good TV program in a warm and inviting room complete with a comfortable bed, microwave and refrigerator. Connect with family or coworkers at your work desk, utilizing your ergonomic Mirra(R) chair by Herman Miller and complimentary WiFi. Whether you're here with family or on business, you'll find the extras you need and want at our New Braunfels hotel. ... more   less 
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Also Known As:
Hilton Garden Inn New Braunfels Texas

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