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Red Roof Inn New Braunfels
Ranked #23 of 32 Hotels in New Braunfels
Lubbock, Texas
Level Contributor
3 reviews
“Enjoyed our Stay”
Reviewed 17 August 2011

Our trip was short. Rooms were clean and hotel was comfortable! Staff was great!

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank GeneralManager707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Red Roof Inn New Braunfels, responded to this review, 19 October 2011
Dear Special Guest,

Thank you for wonderful compliments. We surly enjoyed having you. I look forward to your next visit soon.

Sincerely
The staff of Red Roof Inn New Braunfels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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111 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
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English first
Katy, Texas
Level Contributor
113 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 4 August 2011

We stayed here for one night during Trash-Fest. It has more amenities than camping.
It is an older hotel with the exterior-facing rooms and is definitely showing its age.
By far, this is not a luxury hotel. More like a place that we felt OK bringing the scuba gear in to. That being said, we definitely did not pay a luxury hotel price either.

  • Stayed October 2010, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
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Helpful?
Thank JJtraveler65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Red Roof Inn New Braunfels, responded to this review, 19 October 2011
Dear Guest,
Thank you for comments we always welcome feedback from our valued guests. To your point we are an economy lodging brand that caters to budget minded guests. With that said, we are the best value at our exit. You will receive a midscale experience at an economy price every time. We hope your adventure/hobby will bring you to our area and hotel in near future.
Sincerely
The staff of Red Roof Inn New Braunfels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Spring, Texas
1 review
Reviewed 16 July 2011

Very clean, quiet and was more than we expected. It had interior rooms to the hallway. With a security door to the hotel. The night manager was just so nice. We all felt safe and the continental breakfast was excellent.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
Helpful?
Thank hoylesara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DFW, Tx
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 June 2011

If you are looking for a decent place for the money, this would be fine! EXCEPT for the fact that the OWNER, Mr. Patel is a LIAR and the maid staff are thieves. We left after one night because even though they say they are pet friendly, you cannot leave your pet to go out to eat or float the river. We checked out and found accommodations elsewhere, same price. After being gone 6 hrs, we realized that in the haste to check out, we left our camera battery and charger plugged into the wall. We returned back to the hotel, the room had been cleaned and had not been occupied other than by the maid. The charger and battery had been taken, either thrown away or stolen. Typically, when you leave items behind, they are taken to a lost and found but not here! $115.00 loss on the charger and battery, police report filed on the maid! When you call the same NATIONAL 1-800 number they tell you that you are out of luck because it is independently owned. WORST HOTEL EXPERIENCE ever! All other hotels in New Braunfels, Tx were 90% occupied, there were only 5 rooms in this hotel occupied, very creepy! The room smelled of mildew and I would NEVER suggest this hotel to anyone that is wanting a decent time while in New Braunfels! Frank, the desk clerk, is Mr. Patel's puppet!

  • Stayed June 2011, travelled with family
    • Value
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Helpful?
5 Thank adaizeeaday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these New Braunfels hotels

Arlington, Texas
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 September 2010

We booked this hotel as merely a cheap place to stay for a couple of days. We got 2 rooms with 2 queen beds in each to accommodate 7 people. When entering the hotel we noticed that it was crawling with crickets outside and in the halls. Not so bad, until we noticed that they were crawling all over the inside of our rooms too. We still weren't that grossed out until we saw the blood stains on the headboard and bathroom of one of the rooms. Then we found the dead crickets inside a pillowcase. Thoroughly disgusted, we pulled back the sheets of all of the beds to find a live spider crawling around in one of them. We called down to the front desk manager, who informed us that there was no one available to change the bedding, but we could carry the cricket graveyard pillowcase to the front desk ourselves if we wanted it replaced. After informing him that this was simply unacceptable, he told us that there was no manager on duty and he would have to call him to see what he could do. Several minutes and phone calls later, we were told that we could move rooms. The second room was equally disgusting, so we decided to simply check out and leave at this point.

As we had not actually stayed in our rooms and because their conditions were positively inhospitable, we demanded our back. The front desk manager told us that refunding our money would not be possible and refused to let us speak to the manager of the property. He also claimed to have inspected the rooms and found no evidence of any bugs, despite the fact that they were crawling all over the lobby (and around the coffee and food area) as well. He was rude, derogatory, yelled at us and threatened to have us removed from the property if we did not leave...for simply demanding our money back. Eventually he refunded one of the rooms back, but refused to refund the other. We called the credit card company, the Better Business Bureau, Red Roof corporate and the City of New Braunfels Health Department, so hopefully this will be fully resolved soon. However, I have never in my life encountered a hotel with such despicable conditions nor a staff so unconcerned with the welfare of their guests. DO NOT STAY HERE!

  • Stayed September 2010, travelled with friends
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Helpful?
3 Thank mandykamps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 September 2010

I have never been in a more sparse room! The room was large as advertised, however, it looked barren: bed, tiny built in night tables, desk, desk chair, dresser. Huge empty corner where in most rooms, a comfy chair and table might be...well, almost empty. There was a dead cricket. And he had a couple of friends in the bathroom. Breakfast was stale and sparse and cut off at exactly 9:00 am although there were still people trying to eat in the institutional looking breakfast room. The staff was pretty much just there (and not too pleased about it). We weren't particularly thrilled to carry our luggage up the stairs either-no elevator or offer of assistance. Our first and last experience with Red Roof Inn.

  • Stayed September 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank raktravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Worth
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 August 2010

The carpets throughout the place are dirty and stained and deperately need cleaning. My room had dead bugs on the floor and crumbs. They didn't vacume the floor for the first three days untill I put paper signs on the floor pointing out the bugs. Talking to the manager did nothing. NO INTERNET at all. No hot water in the shower. No coffee for the machine in the room after the first day. I had to stay for 4 days because it was prepaid by my company and they wouldn't refund or cancle so I could stay anywhere else. Free breakfast was dry cereal, toast or stale looking sweet rolls.

  • Stayed August 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
1 Thank glassman007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Red Roof Inn New Braunfels

Property: Red Roof Inn New Braunfels
Address: 815 I-35 South, New Braunfels, TX 78130
Region: United States > Texas > New Braunfels
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in New Braunfels
Price Range (Based on Average Rates): £
Hotel Class:2 star — Red Roof Inn New Braunfels 2*
Number of rooms: 78
Official Description (provided by the hotel):
Welcome to the Red Roof Inn New Braunfels in Texas! This hotel is a pet friendly, family friendly hotel. Visit the fabulous area attractions such as Schlitterbaun Waterpark, The Market Place, Landa Park, the Exotic Animal Park, Verizon Amphitheater, Canyon Lake, Texas Ski Ranch and Guadalupe River State Park while in New Braunfels. This hotel is also conveniently located near the Christus Santa Rosa Hospital, Central Texas Medical Center, Texas Lutheran University and the San Antonio Airport. The newly renovated Red Roof Inn New Braunfels offers a free continental breakfast, an outdoor unheated pool, free WiFi, interior and exterior corridors, a conference room, spacious suites, and a coin laundry facility. Select rooms offer a microwave & refrigerator (a nominal fee may apply; please inquire). Complimentary coffee-house style coffee, tea are also available in the lobby. One well-behaved family pet per room is always welcome. ... more   less 
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Also Known As:
Red Roof Inn New Braunfels Texas

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