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“Great location, below average customer service”
Review of The Other Place

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The Other Place
Ranked #20 of 33 Hotels in New Braunfels
Reviewed 24 June 2012

Have stayed here many times and before it was The Other Place. Many fond memories and best river location in New Bruanfels. Customer service on this trip, however, was terrible. Advertised check-in is 4:00 PM. Don't get there an hour early because the office staff will NOT let you check-in. Doesn't matter whethr the room is ready or not. They won't even check. Then they go home at 5:00 PM. You have a 1 hour window of opportunity to check-in. Not sure what they do if you are late. Then, the staff doesn't open the office until 9:00 am which means you can't check out until then. No drop box for the keys etc. I've never seen these kind of banker hours before at a "resort". I was very disappointed that the owners/staff have such a non-caring attitude toward their guests.

Room Tip: You'll need to book at least 6 months ahead.
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  • Stayed: June 2012, travelled with family
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3  Thank TravisOklahoma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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40 - 46 of 57 reviews

Reviewed 26 November 2011

We have stayed at The Other Place since the '70s. However, this year we were disappointed with both the room assignments & the attitude of the office personnel. We placed our reservations several months in advance & requested upstairs in the duplex. We were placed in the 8plex which is considerably smaller & told by the office staff that the duplex units were unavailable because they were being "deep cleaned". After much pleading we were moved to a duplex that certainly had NOT been deep cleaned.

Room Tip: It doesn't seem to matter what you reserve, they'll put you where they want regardless.
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  • Stayed: November 2011, travelled with friends
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2  Thank lv02shop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2011

We have stayed at The Other Place many times. This year we were there in August. As always, the location cannot be beat. We love the horseshoe that goes around the resort. You can jump in the Comal on one side of The Other Place and get out on othe other side. It's a nice 30 minute (or so) trip. If you want to get into the Comal at the top of the river there is a shuttle service that will pick you up at The Other Place. It circles through every 15 to 30 minutes. Convenience is what is great about this location. You are right around the corner from Schlitterbahn and can get anywhere in town quickly.

The staff is always very nice and helpful. The resort has a children's play area and each unit of condos has a grill and picnic tables outside so that you can enjoy a barbeque or roast marshmallows.

I recommend The Other Place to all my friends. It is definitely NOT FANCY AT ALL, but it is exactly what you need in New Braunfels.

Room Tip: I would ask for a lower level room.
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  • Stayed: August 2011, travelled with family
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1  Thank smaranto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2011

It is rustic/simple/basic, but it was great for us. Almost everyone we saw were families, most 3 generations.
BBQ pits and a nice playground, easy access to the Comal on every side, tube rental, and transport to the chutes ($). Friendly, helpful staff.
Our room was not perfectly clean, that's why 3 stars. Food left on some of the dishes, wet spot on carpet, food spilled down cabinets, and a dirty shower. Possible that they were in a hurry to clean since we got there a few minutes early.
Linens provided, kitchen fully equipped with pots, pans, dishes, etc. Microwave, fridge, stove/oven. Rags also provided.
Loved the back porch. Nice place to sit and watch the tubers go by. "Quiet time" was pretty much respected and the whole atmosphere was laid back.
The wading pool was perfect for our little ones and the adults that just wanted to get their feet wet.
Really if the place was a bit cleaner, it would have gotten a 4 or 5 star.
Super Walmart, HEB, restaurants, banks were all close by, and this was just a few blocks off the freeway, so pretty convenient, as well.

Room Tip: Almost every room has a view of the river and a balcony or deck.
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  • Stayed: August 2011, travelled with family
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1  Thank chicaloca3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 July 2011

Best river location in New Braunfels. Had the whole family there renting a 2 bedroom unit. Grounds are well kept. Lots of shade in the common area for sitting and visiting and eating out. Nice playground for the kids. Immediate access to the Comal River for swimming and tubing. Staff was very helpful. There were a couple of down sides. There is no daily maid service and the room (at least the unit I stayed in) was noisy. This particular building had 4 units (2 upstairs and 2 downstairs). You could hear walking from above and next door constantly. Not a big deal during the day, but it was loud enough to keep people awake at night. Just normal foot traffic, but no sound proofing at all. Still, enjoyed our stay very much and will be back.

  • Stayed: July 2011, travelled with family
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2  Thank TravisOklahoma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2011

The Other Place best feature is it's location. We had a two bedrooms (two queen bed in both rooms) and two bathrooms which would sleep 12 conformably. Rooms appear to be used most frequently and have a dinning room table and kitchen. The balcony overlooks the river which is very active. The common areas are nicely kept and well maintained. The include many clean coal barbecue grills, a playground for the kids and a volleyball court. The staff was courteous and willing to please. Improvements, i would recommend more parking and updating the furniture in the rooms. We enjoyed and will return. Tips, go tubing during the week, weekends are very, very crowded and PG13 because of the drinking (kids). Internet wasn't working but the WiFi was, just couldn't get the server...

  • Stayed: July 2011, travelled with family
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1  Thank bapmiami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 March 2011

This has been our 2nd 2-month stay at The Other Place. We have been very happy here with a cozy unit, precious staff in office, and very friendly folks coming back each year to enjoy warmth and Southern hospitality. If we ever need anything, the staff is always there to accomodate and help to make us comfortable. The owner even has a BBQ for all the residents with lots of prizes and fun. This Resort is situated on a peninsula of the beautiful Comal River that one can tube or swim. Lots of activities and sights in the area. We'll be back again!!!!

Stayed: February 2011, travelled as a couple
3  Thank Barb4226
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Other Place

Address: 385 Other Place Dr, New Braunfels, TX 78130-4546
Region: United States > Texas > New Braunfels
Amenities:
Beach Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #20 of 33 Hotels in New Braunfels
Price Range: £101 - £339 (Based on Average Rates for a Standard Room)
Number of rooms: 42
Also Known As:
Other Place New Braunfels
The Other Place New Braunfels, Texas

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