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“Dad's favorite local vacation spot” 4 of 5 bubbles
Review of The Resort at Schlitterbahn

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The Resort at Schlitterbahn
Ranked #4 of 31 Hotels in New Braunfels
Conroe, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Dad's favorite local vacation spot”
4 of 5 bubbles Reviewed 27 May 2014

We will only stay at the resort from now on. It makes the trip much more relaxing and the rooms are always clean. The park staff are very pleasant and helpful. Our entire family loves to vacation here at least once a year. Very well maintained park!

Room Tip: A room with a patio allows a place to dry wet suits and towels overnight.
See more room tips
  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank MylindaFmlcf1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, Corporate Director of Resorts at The Resort at Schlitterbahn, responded to this review, 3 July 2014
MylindaFmlc1962,

Thank you so much for taking time to review our resort! We get a great deal of satisfaction in seeing families create memories that cross generations and will last forever!

We hope to see you again next year!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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637 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (158)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 26 May 2014

The resort at Schlitterbahn is a flashback to the 80s. It's like camping cabin decor, old school box tvs, old hardware, appliances, tubs, and showers. Everything works, not as great as the updated items, but it works. Everything is extremely clean and everything you need is there from pots and pans, silverware, flatware, mixing bowls, microwave, mid size fridge, toaster, can opener, and on. Outside there is a bbq pit and picnic tables for your convenience. It is a short walk to the waterpark. You do not need a locker, just leave everything in your room and enjoy the park then return to dry off, change, eat, etc. I'd stay again knowing what to expect now.

  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank MIGUEL G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, Corporate Director of Resorts at The Resort at Schlitterbahn, responded to this review, 3 July 2014
Miguel G,

Thank you for your review. We are working hard to remodel all of our accommodations. Our housekeepers does a wonderful job and they take pride in their work. I will be sure to share with the team.

We hope to see you again next year!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Katy, Texas
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 20 May 2014 via mobile

My family and extended family stayed there may 17 and 18.

On the positive side, we got a liberty house for 16 people less than a block away from the resort. The booking includes park admission for two days at this fun park. The house was great as well.

The downsides. We booked online. There is very little info on the website. You can not book more than 9 adults on the web site. You WILL be charged for additional guests at check in regardless. Even though the house sleeps 16. We found out via email that check in is at 4pm and check out is at noon. None of this info was on the website. Your keys begin and stop working per the check in and check out times. We were.first directed to the wrong property where we waited until after 4 pm to find out that we were sitting at the wrong place. We had to wait for new keys to be issued and then and only then did someone show us where we would be sleeping. Other notes, the front desk staff has a friendly no exceptions attitude. "We are really really sorry and we completely understand your frustration and your situation but thats tough, too bad, so sad, take it or leave it."

As I said the park itself is great the extended hours for overnight guests is great. You can bring in your own food and drink,.also great.

Booking, communication, problem resolution, NOT great.

Stayed May 2014, travelled with family
Helpful?
7 Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, Corporate Director of Resorts at The Resort at Schlitterbahn, responded to this review, 3 July 2014
Steve B.,

Thank you for taking time to review our resort. We recently updated our website and had overlooked the area where you enter in the number of guests. We are working on getting it resolved.

We are glad to hear you had a great time and hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 20 May 2014

We were amazed at the cleanliness and beautiful balconies! The lofts are very roomy and perfect way to relax in schliterban area. The views of the Comal from patio is a great way to relax after a fun day in the sun! We will be returning soon!!!

  • Stayed May 2014
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank veebaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, Corporate Director of Resorts at The Resort at Schlitterbahn, responded to this review, 3 July 2014
veebaker,

Thank you for taking time to review our resort. As you mentioned the Schlitterstein Lofts are beautiful and offer all the amenities you could possible need. The view of the Comal is a great way to start and end the day.

We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 20 May 2014 via mobile

First you need to understand that there are literally dozens of options for accommodations at The Resort. We chose the cheapest. What we got was a small room (#203) that hadn't been remodeled since the Nixon Administration. It was clean enough, but very shabby. I've stayed in better Motel 6s. We would have liked to at least have a chair to sit in, but it was very spartan. No plastic chair(s) on what little balcony we had either. Air conditioner was weak, and toilet took a few flushes to clear out. We called in the toilet but received no response. Shower leaks. Weird shower head was only about 5 feet high and hot water runs out fast. On the plus side, mini-fridge in room and small microwave. We saved money bringing in our own drinks, snacks & meals. Nice toiletries in bath, plenty of thick towels, good selection of cable TV channels, and the bed was fairly comfortable. Free Wi-Fi. Free parking right downstairs from our room. The view from our room was the parking lot.
The trade-off, of course, is easy access to the waterpark. Walk right into the West Park (Original Schlitterbahn), or catch a bus over to the East Park. If you buy the Stay and Play package, you get full access to both parks every day you stay. Consider the price of admission and it's a heckuva deal! Park opens one hour early for Resort guests (a good way to get a jump on the lines for popular rides like Master Blaster). After the park closes, several pools & hot tubs stay open for Resort guests.
Unfortunately, everywhere we turned we were besieged by screaming kids. The pools looked like human soup, and the hot tubs were packed with what looked (and sounded) like drunken frat boys. If you're traveling with kids, you'll probably have a blast. If you're adults traveling alone, be forewarned there will be no peace or quiet at any time during your trip. At least, there wasn't for us. We found a little solitude walking along the river at night, and were delighted to see a few deer.
The staff is exceedingly friendly and the Waterpark is worth the hype. Just consider you get what you pay for when choosing a place to stay, and consider how much time you will spend in your room. Schlitterbahn New Braunfels is one of the last great family-owned amusement parks in the US, and it's worth the trip!

  • Stayed May 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank 4theanimals
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stuart B, Corporate Director of Resorts at The Resort at Schlitterbahn, responded to this review, 3 July 2014
4theanimals,

Thank you for your thoughtful review. We are working hard to remodel all our accommodations and we are truly sorry we did not exceed your expectations. Our mission is to create wonderful vacation memories and anything less than that is disappointing. I will share your comments with our management team to try and avoid these same issues in the future.

We are glad to hear you enjoyed the park and you found the staff to be friendly.

We hope you choose to stay with us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 15 May 2014

For starters, our rooms were very comfortable and even better than the pictures. I was most impressed with the customer service agents who acted far above our expectations. My husband and I were so impressed with the comfort of our bed that I inquired about the manufacturer and model. I did not expect that they could give me an answer. The service agent did not have that information but offered to investigate. She promptly called me back within 20 minutes giving me the information of the manufacturer, model, and where to purchase. I felt her willingness to help was far above ordinary. We loved our rooms, had a great time, and will definitely return next season!

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Elizabeth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SchlitterbahnNB, Director of Lodging at The Resort at Schlitterbahn, responded to this review, 22 May 2014
Elizabeth B,

Thank you for your review! I'm very pleased that our agents were so accommodating. I will be sure to share your comments with our staff. Thank you!

Hope to see you around the park again soon!

Kathryn H.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 5 May 2014

I was hesitant at first, that this was not going to be a good experience. The phone and A/C were not working in our room. However, maintenance was out in less than 30 min after speaking to the front desk and the problem was resolved. Housekeeping was very friendly and helpful in keeping us supplied with towels and toiletries, and cleaning the room. I would definetly recommend staying at the resort, makes it so convenient when traveling with a 2 year old. He could nap and the others family members can still enjoy the park.

Room Tip: I recommend staying close to the river, very relaxing. It was great going in May ,not crowded at all...
See more room tips
  • Stayed May 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank lizzy g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SchlitterbahnNB, Director of Lodging at The Resort at Schlitterbahn, responded to this review, 22 May 2014
lizzy g,

Thank you for your review! I'm very glad to hear that your experience with our front desk, housekeeping and maintenance staff. Staying at the park is wonderful when you have toddlers that need naps throughout the day! We hope to see you again soon!

See you around the park,

Kathryn H.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Resort at Schlitterbahn

Property: The Resort at Schlitterbahn
Address: 305 W Austin St, New Braunfels, TX 78130-4113 (Formerly Schlitterbahn Resort at New Braunfels)
Phone Number:
Region: United States > Texas > New Braunfels
Amenities:
Free Parking Kitchenette Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in New Braunfels
#3 Family Hotel in New Braunfels
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — The Resort at Schlitterbahn 3.5*
Number of rooms: 211
Official Description (provided by the hotel):
Splash into family fun at the Resort at Schlitterbahn in New Braunfels, Texas. The Resort at Schlitterbahn intermingles the world's greatest waterpark with 211 onsite accommodations. Many rooms are so close to the action you can actually step out your door and into one of our rides. For a real family-style getaway, try one of our fully equipped vacation homes located near the waterpark. You'll find everything you need for family reunions, corporate retreats, weddings or other special gatherings - from comfy sitting areas and multiple beds to full kitchens and laundry rooms. Accommodations range from standard hotel rooms with two beds to cottages, suites and townhomes. Many units have full kitchens. ... more   less 
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Also Known As:
Schlitterbahn Resort At New Braunfels Hotel New Braunfels
Schlitterbahn Waterpark Hotel
Hotel Schlitterbahn Waterpark
The Resort At Schlitterbahn New Braunfels, Texas

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