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The Resort at Schlitterbahn
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Reviews (810)
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All reviewswater parkmaster blasterriverbend cabinswasser hausoriginal parkschlitterstein loftsoriginal sectionearly accesspark closesfull kitchenstaying on siteoff seasontree hauscomal riverafter hoursheated poolswim up bar
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Reviewed 27 July 2014

This review is for the lodging at the Schlitterbahn in New Braunfels, Texas. After about 35 years, I visited this resort with my daughter and her family. The water park is the same with some new features that are not river water but chlorinated water, which was also disappointing. We had a fairly good time, and enjoyed the river part in the older area best.

The older part of the park, however, was where we stayed at the resort lodging. My daughter was exceedingly disappointed with having paid over $300/night for a one bedroom which was in a basement. She even indicated that she had a toddler and they assigned us this room with steep stairs - very careless on the part of the booking staff. The rooms were musty, had old beat up furniture, and just plain nasty. The only plus was that we were right there at the park, but the rooms was so disgusting that we did not even use our second day pass - we just left.

Room Tip: Best tip would be to check with VRBO or other TA recommendations. There are better rooms on the resort property at over $600/night.
  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank TetonCLT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathryn H, Director of Lodging at The Resort at Schlitterbahn, responded to this reviewResponded 27 July 2014

TetonCLT,

Thank you for your recent review. We pride ourselves on the uniqueness of our waterpark and resort. The original section of the waterpark uses filtered Comal River water but the East uses only chlorinated water. I'm sorry that the accommodations were not up to your standards. We have a variety of rooms and room types and each are unique in their own way. The convenience to the park cannot be beat. We hope you will give us another chance.

Sincerely,

Kathryn H

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Reviewed 26 July 2014

We stayed at Wasserhaus Resort, which included waterpark admission for all four of us. We were pleasantly surprised at the condition and cleanliness of the room (room 2104). It included a kitchenette, which is very convenient, with a mini fridge, microwave, stove, sink, toaster, blender, pots and pans, dishes, silverware and coffee pot. The beds were extremely comfortable. Bedding was clean and fresh. The entrance to the park was within close walking distance and so convenient for me to go back to the room and rest while family continued to have fun all day. The value was amazing. We paid 350 for the room and four of us went to the park all day the first and second day (two day park admission is 79.99 plus tax, which would have cost us 320.00 plus tax). Kids had a wonderful time and already begging to go back.

Room Tip: Room 2104 was very close to the entrance of the park and very convenient for me as I have a disability that precludes me from walking long distances.
  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
1  Thank Lisa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathryn H, Director of Lodging at The Resort at Schlitterbahn, responded to this reviewResponded 30 July 2014

Lisa A,

Thank you for your recent review! The Wasserhaus and Lodge is in a great location and offers all you need for a day in the waterpark! The Stay and Play package is a great deal! We hope to see you again!

Sincerely,

Kathryn H

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Reviewed 26 July 2014

Stayed at the resort as it was so close to the old Schlitterbahn waterpark which is our favorite out of all three waterparks. The resort has several pools, scattered BBQ pits, a family movie every night along with Smores and a scavenger hunt. Nice little side amenities, but the rooms in the older resort are a tad outdated and would do well with some fresh paint. Housekeeping did a great job with towels, linens, etc, but they could do a little better job with the floors. They were pretty dirty the whole 4 days we were there. I don't think they vacuumed or mopped the hard floors the entire time. Beds were very comfy. Kitchen is nice and is stocked with the necessary kitchen items like silverware, plates, cups, and cookware. Overall, its a good value especially since you can get early entry into Blastenhoff, extended hours on the Boogie Bahn and waterpark tickets for everyday you stay at the resort, including check out day. The biggest complaint I have is the check in/check out service needs to be streamlined as everyone gets in the same line for check in/check out and changing out admission bands for the day. I had to wait in line for over 40 minutes just to check in and 20 minutes to check out. There has to be a better way to streamline that process.

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank DorieSa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathryn H, Director of Lodging at The Resort at Schlitterbahn, responded to this reviewResponded 27 July 2014

DorieSa,

Thank you for your recent review! The additional activities such as s'mores and the movie are great for families wanting to continue the fun but are done with the waterpark! The check in procedure is currently under review and we are working hard to improve it. I hope you choose to give us another chance in 2015 and see for yourself what changes we are making. We always welcome suggestions and comments and strive to improve our service standards daily.

Sincerely,

Kathryn H

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Reviewed 26 July 2014

Family of three, third year in a row to stay here. We stayed at the Riverbend Cabins which are awesome. Our front door over looks the blastenhauf tower. Upon arrival, check in was easy and quick, and staff was super friendly. Gave us out room keys right away so we wouldn't have to go back to get them. That was at 8:00am. Only bad thing is you can't get into your room till 4:00pm, so just enjoyed the park till that time which was totally cool. Our room was neat and clean and the perfect location. Full kitchen with fridge, microwave, stove, and fully furnished with cocking utensils and dishes. Brought our own food and either cooked inside or out on the BBQ pit right outside our door. Our 14 year old loved it and we had a blast. We got access to blastenhauf 1 hour prior to park opening to public which is totally worth it. Also access to several pools and arcade plus pizza parlor till midnight. We will definitely keep comin back year after year. Would not stay anywhere besides the Riverbend Cabins. They are Perfect. Woooohooooo!!!!!!'n

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Ruben F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathryn H, Director of Lodging at The Resort at Schlitterbahn, responded to this reviewResponded 27 July 2014

Ruben F,

Thank you for you recent review! The Riverbend Cabins offer such a great location and view of the park and the Comal River. They are one of my very favorite units! Having the option to cook or not to cook is also a huge plus. Where else can you go and have all of the comforts of home as well as an award winning waterpark right outside your door? We look forward to seeing you again in 2015!

Kathryn H

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Reviewed 26 July 2014

Can't say enough good things about Schlitterbahn!! Parks are amazing of course but the resort could use a little updating (new paint, new bedding maybe brighten it up a bit). Overall a total blast and well worth every penny!! Can't wait to go back next year :)

Room Tip: Call the resort instead of making online reservations...they are very helpful and will confirm a specific room for you based on where in the park you want to be located. Booking online doesn't give you that option.
  • Stayed: July 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank PaulaD521
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kathryn H, Director of Lodging at The Resort at Schlitterbahn, responded to this reviewResponded 27 July 2014

PaulaD521,

Thank you for your recent review! We love being America's #1 Waterpark and work hard to ensure that our guests have a great time while visiting our park! The resort is in the process of updating our accommodations and we hope to see you again in 2015!

Sincerely,

Kathryn H

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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