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“Very unclean”

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Howard Johnson New Braunfels
Ranked #30 of 33 Hotels in New Braunfels
Crowley, Louisiana
Level 2 Contributor
1 review
“Very unclean”
Reviewed 17 February 2014 via mobile

My daughter and I were driving through Texas. The first night after a long drive I went to get into the bed and the sheets were wet and it smelled like urine. Totally gross, I had to have the front desk girl change my sheets. They obviously have poor house keepers. The place needs help bad, and the owners really need to do a better job supervising their employees work. I felt dirty just being there. Do yourselves a favor and pay the extra money to stay in a cleaner place.

Stayed February 2014, travelled with family
Helpful?
Thank Debbie915
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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321 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
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  • English first
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English first
selma tx
1 review
Reviewed 30 January 2014

I had a great time there so did my kids . the afternoon staff Valerie was helpful she had suggested the snake farm to take my 5yr old which wasnt far. breakfast was good warm biscuits with gravy, waffles, boiled eggs, cereal and muffins... morning staff was friendly liz and the housekeeper made sure i had clean towels .... i enjoyed my stay will come back for summer break

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HeatherAguliar28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VINAY P, General Manager at Howard Johnson New Braunfels, responded to this review, 1 February 2014
I wold like to Thank you for taking the time our of schedule to let us know how we are doing. I am glad that your experience was satisfactory and it would be our pleasure to serve you again on your next trip to new braunfels. We are renovating our rooms to update them once again so, hopefully you will enjoy your stay more with us in the future. Thank you once again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Spring Branch, Texas
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 January 2014

We arrived in the middle of an ice storm, at about 10 pm, my daughter was in a cast up to her shoulder and in a lot of pain. We parked the car for the night and checked in. The night manager recognized our name on the reservation. He offered to go outside and help us carry our bags in.

The hotel was clean and comfortable and we felt safe. The room was just big enough. It was clean and up to date. The beds were comfortable.

In the morning, the front desk clerk was friendly. The breakfast bar was good enough and I was able to ask for more juice after the breakfast time had ended. The room staff all wished us good morning and good bye. What more could you ask for on the iciest day of the year in Texas!

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank forevr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VINAY P, General Manager at Howard Johnson New Braunfels, responded to this review, 1 February 2014
I am very happy that you were pleased with our service and facility. we thrive day in and day out for best experiance our guests can have. And it is nice hear a satisfaction words from our guests. Thank you, for taking the time and letting us know how we are doing. Please know that we are renovating again to update our rooms and hopefully we will see you soon on your trip to new braunfels. Looking forward to serve our best hospitality to you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
1 review
Reviewed 6 January 2014

I pre-booked and pre-paid for a room here for 5 days. First impression: The night attendant brought her 3 little children? to work. They were running around the lobby and corridors and kicking our luggage - cute but got irritating after a few minutes. Finally checked in and the card reader system to access the rooms were down. Attendant tried several rooms but was not able to get me in any of them. Ended up staying across the street at a Econo Lodge (good service I should add). I returned the next morning to speak to someone about getting rein-burst. The day shift attendant explained that the system has been down for several days. It would of been very helpful if the night shift attendant would have been orientated of such issue -You think?! In any case the day time attendant was not able to help me in getting my refund. She said her manager/owner was on vacation. Umm! Who is next in charge? the attended replied "I can call his nephew but he won’t be able to assist you until the boss returns" Then why mention him in the first place O_o! Luckily the purchase was pending on my credit card and I was able to cancel payment before it went through. Thank you Capitol One! "What’s in your wallet!?"

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Jcarrion2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these New Braunfels hotels

Monterrey, Mexico
2 reviews
Reviewed 4 January 2014

There were bedbugs in my bedroom and my wife had bites all over her body. We spoke with the manager and he offered us our money back for the last two nigths, they did't even help us with our reservation for those last nigths in other hotel. Bad attitude of custumer care. as I paid with creditcard, I still waiting for my money back. I know other Howard Johnson hotel alll over US and Mexico and there's a huge difference between them, I don't know how Howard Johnson risk his reputation with this Hotel at New Braunfels. I never stay in this hotel again. How can I upload pictures of those bedbugs I found in my bedroom?

Room Tip: Don't stay in this hotel
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fernando R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Howard Johnson New Braunfels

Property: Howard Johnson New Braunfels
Address: 201 Loop 337, New Braunfels, TX 78130-3219
Phone Number:
Region: United States > Texas > New Braunfels
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #30 of 33 Hotels in New Braunfels
Price Range (Based on Average Rates): £
Hotel Class:2 star — Howard Johnson New Braunfels 2*
Number of rooms: 40
Official Description (provided by the hotel):
Howard Johnson Inn New Braunfels is conveniently located off of interstate highway 35, only minutes away from Schlitterbahn Water Park and Guadalupe River where you can enjoy tubing, rafting, and canoeing. Landa Park and McKenna Children's Museum are only a short drive away. Gruene Hall is Texas' oldest dance hall and the Texas Ski Ranch offers all sorts of extreme sports. San Marcos Factory outlet malls and several golf courses are only 10 miles away. A variety of restaurants and cocktail lounges are located in the surrounding area, with many of them within walking distance. ... more   less 
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Also Known As:
New Braunfels Howard Johnson
Howard Johnson New Braunfels Texas

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