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“Apparently This Place Has Never Heard of CUSTOMER SERVICE”
Review of Rio Raft & Resort

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Rio Raft & Resort
Fort Worth
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Apparently This Place Has Never Heard of CUSTOMER SERVICE”
Reviewed 5 August 2007

For my buddy's birthday in July, we scheduled (at a higher rate) a weekend (3 night) trip for over $1000. Since the river was closed, we had to reschedule. The only date we could get back down there when the river was open was this weekend and they could only fit us in on Saturday night, yet they still charged my buddy the same $1000 price. It's a nice place, but they were rude about the whole deal and wouldn't even offer any kind of discount or future reduced rate or anything. For $1000 per night, this place should have been a 4 Star Resort, and it's not. They couldn't even take us to the drop-off spot to raft. We had to do everything ourselves. Do yourself a favor and keep searching for another place.

Helpful?
3 Thank byronwg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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54 reviews from our community

Traveller rating
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    11
    7
    2
    10
See reviews for
30
7
2
1
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (12)
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English first
Austin, Texas
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 August 2005

The cabins here are extremely clean and neat. Each has it's own wooden deck that has a view of the river and a grill. They have a little store with reasonably priced tubing essentials, snacks, and drinks. They have a tube rental that drops you off for varying length tubing trips and you float back to the resort right past your cabin.

  • Stayed August 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank callamonster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
texas
1 review
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 29 July 2004

Stayed at the River Valley Cottages and it was wonderful. Very peaceful setting with great view of the river. The people that work there were extremely helpful. Can't wait to return there next year.

Helpful?
15 Thank jkbjb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Rio Raft & Resort

Property: Rio Raft & Resort
Address: 14130 River Rd, New Braunfels, TX 78132-2118
Region: United States > Texas > New Braunfels
Amenities:
Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #7 of 30 Speciality Lodging in New Braunfels
Price Range (Based on Average Rates): £
Number of rooms: 25
Official Description (provided by the hotel):
Rio Raft is a quiet, family oriented resort and RV park. We are perfectly located on the banks of the beautiful Guadalupe River. We have cabin rentals, RV sites, and camping spots available for your river getaway. We have a 1/4 mile stretch of river frontage and offer river trips in either tubes, rafts, or kayaks. Come cool your heels in the chilly Guadalupe River at Rio Raft! ... more   less 
Also Known As:
Rio Raft And Resort
Rio Raft Hotel New Braunfels
Rio Raft & Resort New Braunfels, Texas

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