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“Great Family Place” 4 of 5 bubbles
Review of BEST WESTERN Inn & Suites

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BEST WESTERN Inn & Suites
Ranked #6 of 31 Hotels in New Braunfels
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great Family Place”
4 of 5 bubbles Reviewed 17 August 2014

The hotel was safe, clean & quiet. The staff was friendly and very helpful. We enjoyed our time at the Best Western NB and will stay here again if our travels include NB. One point of interest, the hotel has a set of room doors that open to the interior of the hotel and a set of doors that open to outdoors/parking lot. If you are uncomfortable with doors that don't open to the interior of the hotel, I would recommend you request your preference upon booking.

  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank F6527DAnicoles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review, 5 September 2014
Thank you for this review and thank you for choosing to stay with us in beautiful New Braunfels, TX. I am happy to hear that your stay with us was a very pleasant one. Each day my staff and I strive to offer only the best service and comfort to each of our guests. I hope we have earned your business for all future stays in our area.

Shailesh G. Bhakta CHA, CHO
General Manager
nbhospitality@yahoo.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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343 reviews from our community

Traveller rating
    147
    103
    58
    21
    14
See reviews for
155
86
11
42
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 11 August 2014

Stayed one night for wifes birthday, and toobed the Comal. Staff was very friendly from the person I booked with on the phone, to the staff at the desk. Got the "Executive" room, which has interior access rather than outside access for standard rooms. Was clean, and modern decor. Everything worked, cold AC, hot water. Didn't eat the breakfast as we went out. But it looked like your standard fare Hotel continental breakfast, pan of scrambled eggs, sausage, waffle station, pastries, fruit, cereal, yogurt etc.

Beds were fairly firm but comfortable. PIllows are firm as well, so bring your own if you like soft.

Pool was pretty clean. Had a few leaves that could of been skimmed, but it wasn't green water or anything like that. Hot tub was decently hot.

Wifi worked well.

Only real complaint was no elevator, which was really very minor since it is only a two story hotel.

Room Tip: If upstairs in interior room you might want to make sure your not in the room right across from the...
See more room tips
  • Stayed August 2014, travelled with family
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Russell T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review, 5 September 2014
Reviews like this really touch our hearts, as our number one priority, each day, are our guests. Thank you for sharing your kind words, and thank you for giving us a chance. I hope we have convinced you, that there is no finer establishment when it comes to comfort & service, than us.

We hope to see you again soon.

Shailesh G. Bhakta
General Manager
nbhospitality@yahoo.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 10 August 2014

Recently Redecorated, Beautifully Appointed Rooms... Courteous, Friendly, Helpful Staff... Wonderful Breakfast Buffet... We Thoroughly Enjoyed Our Stay and Considered It A Very Good Value... This BEST WESTERN is located conveniently to US35 between Austin and San Antonio...and is centrally located to everything New Braunfels/Gruene/Canyon Lake access... I recommend it!

  • Stayed August 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Caroline E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review, 5 September 2014
Thank you for your kind words, and thank you for giving us a chance. We pride ourselves on our service and accommodations, so words like yours encourage us to do more. We hope to see you again soon. Thank you for staying with people who care.

Shailesh G. Bhakta
General Manager
nbhospitality@yahoo.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 August 2014 via mobile

Hi my birthday is coming tomorrow actually I'm planning my trip to new braunfels for schlitterbauhn for my bday I already reserved my room here at best western but I do not want any bad surprises for my room I reserved the whirlpool suit because I love jacuzzi I want to know how big or how many people can fit in it if 4 people are ok or if it's a bath tub shaped tub wit just jets inside also are there 2 beds or one and did anyone see the room already or have pics of the tub I want to see exact pics and know if it's spa like shaped and a nice size for only a few people ?? This means a lot to me I'm very excited also is the suite on the inside or outside ?? Of the hotel ?

Stayed July 2014
Helpful?
1 Thank Razine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review, 5 September 2014
Thank you for staying with us and I hope your stay was an enjoyable one.

Shailesh G. Bhakta
General Manager
nbhospitality@yahoo.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Porter
1 review
5 of 5 bubbles Reviewed 31 July 2014

Great location, friendly staff, good breakfast incl. eggs, sausage, waffles, fruits, cereal, danish, etc. Comfortable beds. Safe area. Definitely would stay here again. We were traveling with our six grandchildren and stayed very comfortably in two suites. Enjoyed having two televisions.

  • Stayed July 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hummer1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review, 5 September 2014
Thank you for staying with us, and thank you for this review. I am happy to hear that your family's stay with us was a pleasant one. From now on, we hope to be your home away from home whenever you visit our beautiful city. Thank you for choosing to stay with Best Western.

Shailesh G. Bhakta
General Manager
nbhospitality@yahoo.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bay City, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 30 July 2014

Older complex. Was not told that hotel does not have elevator. Nothing was indicated on the Best Western website. Husband is heart patient and the temp was 100 degrees during our stay, so this would have been good to know.

  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
1 Thank Andrew And Hele... L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review, 5 September 2014
Thank you for choosing to stay with us at our Best Western. I am sorry to hear that your needs were not met during your stay with us. On your next visit, please indicate to us at check-in that you have these issues, and we would be more than happy to see if we could assign you a downstairs room instead. I assure you, all of our information is current and correct on our website. I hope you decide to give us another chance, so we can better take care of your needs.

Shailesh G. Bhakta
General Manager
nbhospitality@yahoo.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Katy
Level Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 30 July 2014

This is a very nice and conveniently located hotel in New Braunfels, Tx. I will stay here again for sure. It is super close, just down the street, from Gruene. It's a 10 min. drive to Schlitterbaun and downtown N.B. The hotel offers a great breakfast in a nice area. Texas shaped waffles, eggs, biscuits, pastries, cereals, juices, coffee... The rooms are very nice and "new". Very clean as well.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MelBei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWesternNB, General Manager at BEST WESTERN Inn & Suites, responded to this review, 5 September 2014
Thank you for staying with us, and thank you for this review. It truly is an honor to take care of our guests needs during their stay with us. I am very happy to hear that your stay with us was a very pleasant one. I hope you choose to stay with us from now on, as the one thing we specialize in, is hospitality.

Shailesh G. Bhakta
General Manager
nbhospitality@yahoo.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Inn & Suites

Property: BEST WESTERN Inn & Suites
Address: 1493 N Interstate 35, New Braunfels, TX 78130-2816
Phone Number:
Region: United States > Texas > New Braunfels
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in New Braunfels
#10 Business Hotel in New Braunfels
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN Inn & Suites 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
The Best Western Inn & Suites of New Braunfels, TX. Has recently finished an extensive renovation process and now has all the comforts of home. All rooms have micro-fridges, large flat screen TVs, as well as massaging shower heads. As if that wasn't enough, we are now also serving a hot breakfast, with eggs, meats, etc. Come see what all the excitement is about at the NEW Best Western Inn & Suites. Come stay with people who care. ... more   less 
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Also Known As:
Best Western Hotel New Braunfels
Best Western Inn And Suites
Best Western New Braunfels
New Braunfels Best Western
BEST WESTERN Inn & Suites New Braunfels, Texas

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