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Best Western Inn & Suites
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Reviews (404)
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All reviewsbreakfast ladyroom was cleanwafflesking suitenice stayfront desk staffwould stay here againstaff was very friendly and helpfuloff the highwayconvenient locationstayed one nightsan antonioeasy accessvery nice hotelbreakfast barfree breakfasthill country
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280 - 285 of 403 reviews
Reviewed 18 August 2014

The Best Western New Braunfels is a nice hotel which appears to have been recently remodeled. The lobby and rooms seem fresh and clean. Only negative is the hotel is right on busy I35 so there is a fair amount of car and road noise.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Julie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWesternNB, General Manager at Best Western Inn & Suites, responded to this reviewResponded 5 September 2014

Thank you for staying with us, and thank you for this review. Actually, all of our rooms, both interior and exterior, are remodeled with the exact same furnishings. The interior rooms are mostly suites, with a separate sleeping and living area. Most of them also have a secondary tv that is 42 inches in size. Besides that, both interior and exterior rooms are the same. I am happy to hear that we were able to accommodate you in every other way. Thank you again and I hope to see you again on your next trip to our beautiful area.

Shailesh G. Bhakta CHA, CHO
General Manager
nbhospitality@yahoo.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2014

Staff very friendly and breakfast had a very good selection! This location stays extremely booked up since ratings are so good and price beats most in this area so book early. It books up quickly because of Schlitterbaum visitors when they get off the river in the evenings!

Room Tip: Suites are not as big as some I've been in before.
  • Stayed: August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank 596beckyp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWesternNB, General Manager at Best Western Inn & Suites, responded to this reviewResponded 5 September 2014

Thank you for staying with us, and thank you for this review. We feel that our hotel reviews speak for themselves. We have seen a large amount of positive feedback from our guests, mainly due to our fully renovated hotel, and our amazing staff. Each day our priority remains the same, to take care of our guests needs. We hope to see you again on all future travels to our beautiful area.

Shailesh G. Bhakta, CHA, CHO
General Manager
nbhospitality@yahoo.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2014

The hotel was safe, clean & quiet. The staff was friendly and very helpful. We enjoyed our time at the Best Western NB and will stay here again if our travels include NB. One point of interest, the hotel has a set of room doors that open to the interior of the hotel and a set of doors that open to outdoors/parking lot. If you are uncomfortable with doors that don't open to the interior of the hotel, I would recommend you request your preference upon booking.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank F6527DAnicoles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWesternNB, General Manager at Best Western Inn & Suites, responded to this reviewResponded 5 September 2014

Thank you for this review and thank you for choosing to stay with us in beautiful New Braunfels, TX. I am happy to hear that your stay with us was a very pleasant one. Each day my staff and I strive to offer only the best service and comfort to each of our guests. I hope we have earned your business for all future stays in our area.

Shailesh G. Bhakta CHA, CHO
General Manager
nbhospitality@yahoo.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2014

Stayed one night for wifes birthday, and toobed the Comal. Staff was very friendly from the person I booked with on the phone, to the staff at the desk. Got the "Executive" room, which has interior access rather than outside access for standard rooms. Was clean, and modern decor. Everything worked, cold AC, hot water. Didn't eat the breakfast as we went out. But it looked like your standard fare Hotel continental breakfast, pan of scrambled eggs, sausage, waffle station, pastries, fruit, cereal, yogurt etc.

Beds were fairly firm but comfortable. PIllows are firm as well, so bring your own if you like soft.

Pool was pretty clean. Had a few leaves that could of been skimmed, but it wasn't green water or anything like that. Hot tub was decently hot.

Wifi worked well.

Only real complaint was no elevator, which was really very minor since it is only a two story hotel.

Room Tip: If upstairs in interior room you might want to make sure your not in the room right across from the stairwell door (room 200 I think). Door slams, and it may be annoying if your too close.
  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Russell T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWesternNB, General Manager at Best Western Inn & Suites, responded to this reviewResponded 5 September 2014

Reviews like this really touch our hearts, as our number one priority, each day, are our guests. Thank you for sharing your kind words, and thank you for giving us a chance. I hope we have convinced you, that there is no finer establishment when it comes to comfort & service, than us.

We hope to see you again soon.

Shailesh G. Bhakta
General Manager
nbhospitality@yahoo.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2014

Recently Redecorated, Beautifully Appointed Rooms... Courteous, Friendly, Helpful Staff... Wonderful Breakfast Buffet... We Thoroughly Enjoyed Our Stay and Considered It A Very Good Value... This BEST WESTERN is located conveniently to US35 between Austin and San Antonio...and is centrally located to everything New Braunfels/Gruene/Canyon Lake access... I recommend it!

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
1  Thank Caroline E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestWesternNB, General Manager at Best Western Inn & Suites, responded to this reviewResponded 5 September 2014

Thank you for your kind words, and thank you for giving us a chance. We pride ourselves on our service and accommodations, so words like yours encourage us to do more. We hope to see you again soon. Thank you for staying with people who care.

Shailesh G. Bhakta
General Manager
nbhospitality@yahoo.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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