I had two reservations, one with the same checkout date as my arrival date. I was told I would to pack my bags (after being there 6 nights), check out by 11am and then check in after 3pm into a different room, even though paying same rate, unbelievable. Obviously I checked out by 11am, but found a new hotel. Then because I told the front desk to cancel my reservations 2 days in advance, but booked originally online, I was charged a no-show because I needed to cancel online, because I made online...are these people crazy or what? Take care of your guests, not your policies!!!
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