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“Average at best!”

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Holiday Inn Express Houston South - Pearland
Ranked #11 of 11 Hotels in Pearland
New Braunfels, Texas
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Average at best!”
Reviewed 27 March 2013

Part of my review is for the priority club members. People who stay in a lot of Hotels expect a little more and mostly when you are in the top tier group . I am a Platinum member. When I arrived the gentleman at the front desk while efficient getting me checked in didn't even acknowledge I was a member at all. No room upgrade, bottle water or snack. I spend roughly 30 nights a year in a Holiday Inn not including other brands that I am a top tier member.

Now for the pleasure/leisure visitors. While the hotel in all fairness is nice and the rooms are like any other Holiday inn there is nothing that stands out. I will say that the Internet is rather slow for being so close to Houston. The room next to mine had the TV blaring all night and the front desk was aware for when they brought the receipt and slid under the door you could hear it all the way to elevator.
Breakfast was lacking at best. The four or five pieces of each wheat and while bread were stale. Eggs were cold, no cinnamon rolls, banana's were on the brink of being rotten. I have had better breakfast choices at lower tier hotel.
This is my second time here and I believe it will be my last. I have stayed at almost all the hotels in this vicinity to include the Sleep Inn, Springfield Suites, Courtyard and Hilton Garden Inn. The Hilton Garden Inn is probably the best and you will pay about the same as the Holiday Inn.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TX4Ever42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Houston South - Pearland, responded to this review, 16 April 2013
Dear TX4Ever42,

Thank you for your review and being so detailed in the good, the bad and the opportunities to improve. Whilst I am pleased with the good comments, We truly value the negative comments as this gives us the opportunity of improving what we can offer. We will address these points and we hope when you return you will see the improvements made.

I look forward to having the opportunity to host you in the near future to allow you to experience our commitment to quality and service.

Sincerely,

Krysllin G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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54 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
San Antonio, Texas
Level Contributor
65 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 10 January 2013

Me and my boyfriend recently stayed here for a little getaway trip. I've always had great experiences at holiday inn express hotels in the past so I figured this would be no different. When we arrived we were greeted by a really nice employee at the front desk who was helpful and more friendly than most front desk clerks. Now I had booked this hotel using hiexpress.com which is the hotel Chain's personal website. I booked a king suite. When we got up to the room it was a double bed room. We had gotten their around 9pm so we were tired and didn't feel like trying to fix the situation that night because at least we had somewhere to sleep. Then I went to use the restroom and their was a golf-sized lint ball with hair included in the toilet just sitting there. That was probably the most disgusting thing I have ever experienced in a hotel. And just as a side note the carpet didn't appear to have been vacuumed at all. Now the beds were really comfortable and we did get a good night rest. The next morning I checked out and the hotel clerk asked how my stay was and I'm really not one to complain because I work in hospitality myself and understand how it is. However I felt that my stay was not up to par like it had been the numerous other times I have stayed at HI Express. I informed her about my problems and she seemed surprised but very understanding. She said they would be making adjustments to my credit card for my unpleasant stay. She said they would be in touch with me but I still haven't received a call and my credit card charge has not changed. And by the way they didn't have cinnamon rolls at breakfast! Which I always look forward to while staying at this hotel. The service was great though so I would maybe not stay at this hotel in particular again because it wasn't as clean as I would prefer and I didn't get the room I had booked but definitely with another HI express. However the price was a steal!

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ashley900812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Houston South - Pearland, responded to this review, 14 August 2013
Dear Ashley900812,

Thank you for taking the time to share your feedback about your recent stay with us. Our staff always goes out of their way to be helpful and attentive to the guests and we are glad that you enjoyed their hospitality. It was unfortunate to see your stay was not as comfortable as it could have been. Rest assured that your comments will be reviewed by our team and take actions accordingly. We look forward to the opportunity of serving you again in the future.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Karen C
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hurst, Texas, United States
Level Contributor
161 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 25 December 2012 via mobile

We stayed here for Christmas while visiting my brother. It is a nice clean hotel. Seems to be relatively new. The room was nice, breakfast was good. There where not many people staying so it was almost like you had the place to yourself. We will stay here again.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scott D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Worth, Texas
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 November 2012 via mobile

Wanted a little get away for my birthday! It was perfect! We wanted to visit both Galveston and Houston and it was easy access and had everything close by.

Service was great and the hotel was quite new and well kept! It was quiet and very clean. Would stay again!

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SueB179
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 21 October 2012 via mobile

I am a frequent traveller, so when I travel with my family, I expect a certain professionalism ... We booked a one-night stay for two rooms, specifying the top floor. I called to reconfirm the day before, also requesting a baby crib. We arrived the hotel... Rooms on the ground floor, despite being almost empty. No crib. Asked for top floor... After a snide look, we were given two rooms on the top floor. Asked force crib... Immediate response: none left. We went out for a bit and when we got back a crib was available.

So... If you have expectations... Make sure you triple check....

Stayed October 2012, travelled with family
Helpful?
Thank jrp31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle Washington
Level Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 20 May 2012

We spent 2 nights in this hotel and found it to be clean and welcoming. We did have a bit of trouble getting to it as it is on a frontage road also make sure you turn right when leaving..it is a one way! Once there though we had a nice time and an enjoyable breakfast.

  • Stayed May 2012, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank grandmom1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston_TXManager, Manager at Holiday Inn Express Houston South - Pearland, responded to this review, 17 August 2012
Dear guest:

Thank you for your gracious comments about your experience at the Holiday Inn Express Houston South - Pearland. Your remarks about the hospitality you received has been shared with our team members and is an inspiration to them. We promise to do our best to replicate the service you received the next time your travel brings you back to our property.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 May 2012 via mobile

Stayed in a spacious king suite. The room was spacious, very clean, and the hotel seemed very well maintained. Great location.

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sulphurchris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston_TXManager, Manager at Holiday Inn Express Houston South - Pearland, responded to this review, 17 August 2012
Dear guest:

Thank you for your gracious comments about your experience at the Holiday Inn Express Houston South - Pearland. Your remarks about the hospitality you received has been shared with our team members and is an inspiration to them. We promise to do our best to replicate the service you received the next time your travel brings you back to our property.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Houston South - Pearland

Property: Holiday Inn Express Houston South - Pearland
Address: 13931 South Fwy, Hwy 288, Pearland, TX 77047-1943
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Pearland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 11 Hotels in Pearland
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express Houston South - Pearland 2.5*
Number of rooms: 86
Reservation Options:
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Also Known As:
Holiday Inn Express Houston South - Pearland Hotel Pearland

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