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“Clean with friendly and helpful staff”

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Hampton Inn Houston Pearland
Ranked #2 of 11 Hotels in Pearland
Certificate of Excellence
Calgary, Canada
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Clean with friendly and helpful staff”
Reviewed 16 May 2013

We stayed at this property for 3 nights, May 8-10 and found the room and hotel to be very clean and well maintained. The staff were very friendly and helpful. The breakfast was on par with other Hampton Inn hotels we have stayed at. Really no surprises here.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CanuckGypsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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194 reviews from our community

Traveller rating
    88
    57
    27
    12
    10
See reviews for
82
25
10
70
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • German first
  • Any
English first
Marburg, Germany
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 May 2013

The hotel itself was fine, a normal hotel. However, the management is horrible. There was a mix up with cards and I ended up getting charged twice as much as I should have and it took weeks to get it off of my credit. The manager, Nancy Wernet, was so difficult to deal with. She was the main person dealing with the situation and she was so hard to get ahold of when needed and put several extra charges on my card without even telling me. I got charged over my credit limit, incurring charges from the credit card company and I couldn't use my card for a week. Do not stay here!

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ajlogan3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton Inn P, Manager at Hampton Inn Houston Pearland, responded to this review, 18 June 2013
I am so sorry that you feel this way. Your company reserved your group of rooms with a rejected credit card, during a special event. The entire city of Houston and surrounding area was sold out. Technically your rooms should have been cancelled, but you very graciously stepped forward and offerred to put several of your co-workers rooms on your credit card. I spoke to several people at your company (they all had my personal cell phone number) and they said that they would not be able to furnish a valid credit card for at least one week. Unfortunately the card that they finally did provide, did not have enough authorization to cover the entire stay for you and the co-workers that you signed for. That is the only reason that we were forced to use your credit card to pay for the remaining charges. I tried for several days after your check out, to contact someone at your company, so that we could reverse the charges to your card. To date, no one has ever answered any of my calls or emails. When I spoke to you the week following your check out, you indicated that someone would be contacting me directly, and per the voice mail that I left you, no one ever did. While I am terribly sorry for the inconvenience that you experienced, having valid payment for a hotel stay is necessary. It is not typically the job of a hotel manager to run after payment for a hotel room, but your group was so nice and I felt bad that all of the trainees were left without better support from your company. Again, I truly am sorry for the inconvenience that you experienced.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level 3 Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 9 April 2013 via mobile

We stayed here for a bridal shower it was nice clean great breakfast easy to get anywhere beautiful rooms nice pool I recommend here if in pearland it is next to las Rosas Mexican restaurant so walking distance to Margaritas

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FluffyKiko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Earth, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 February 2013

I stayed at 2 different hyatts on this same trip and this hotel made them look very bad. it's sad when a hampton inn trumps a 4 star hyatt. You can say what you want about paris hilton, i like how her daddy runs the place. it seems like they care and want you to have a pleasant stay. there was construction in the lobby, but it wasn't disruptive or noisy. staff was courteous, it was also nice to have a fridge & microwave in the room & that i could turn the tv to see it from the desk.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank DionDeWoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puerto Penasco, Mexico
Level 5 Contributor
63 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 16 December 2012

This Hampton Inn is not up to par with other Hampton's I have stayed. The price was reasonable, and the rooms clean. There was no conditioner in the bathroom, only shampoo. The breakfast was less than acceptable. . I have eaten at many Hampton's for breakfast that this was by far the worst. There was something that was supposed to be scrambled eggs, that was obviously some sort of egg substitute that was bright yellow, dry, and shaped in little pods. All the pastries were terrible and tasteless. This breakfast definitely needs help.

  • Stayed December 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank bk2ca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lubbock, Texas
Level 3 Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 October 2012

This was my second stay at this hotel. I stayed last year during a wedding and this time for business. This stay was excellent, the room was extra clean, I was very pleased. Rooms has 42" inch TVs, micro fridge in my room, large bathroom and of course the best beds in the world. This time i got to experience the fitness center, burned 1,000 calories to start my day. Breakfast was excellent the western omelets are amazing. Highly recommend this hotel. Will stay again when in the area.

  • Stayed October 2012
    • Value
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    • Rooms
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Helpful?
2 Thank Sundown721
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hampton Inn P, Manager at Hampton Inn Houston Pearland, responded to this review, 14 June 2013
Thank you for being a loyal Hampton Inn Pearland guest. We look forward to serving you in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tucson, AZ
Level 5 Contributor
58 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 22 July 2012

We stayed at this hotel the week of July 19th-22nd. Very friendly staff and a great hot breakfast to start the day. Rooms were very comfortable, clean and quiet. Close to Johnson Space Center, Houston, Galveston and beach areas. Excellent Mexican Restaurant right next door.

Room Tip: We were on second floor, back side and it was very quiet.
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dtraveler2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn Houston Pearland

Property: Hampton Inn Houston Pearland
Address: 6515 Broadway St, Pearland, TX 77581-7731
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Pearland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 11 Hotels in Pearland
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn Houston Pearland 2.5*
Number of rooms: 61
Official Description (provided by the hotel):
The Hampton Inn Houston-Pearland hotel is conveniently located near big local companies and attractions, like golf courses. Each hotel room has a clean and fresh Hampton bed, free high-speed internet and WiFi, 37-inch LCD HDTV, mini-fridge, and microwave. The hotel also offers a free full hot breakfast daily, outdoor pool, fitness center, and business center. ... more   less 
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Also Known As:
Hampton Inn Houston Pearland Hotel Pearland
Hampton Inn Pearland
Pearland Hampton Inn

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