I was outraged to receive a call on the afternoon of my daughter's wedding from my 70 year old parents that the room that they reserved had been given to the previous guest, because they wanted to extend their stay! My mother had underwent surgery a month before this day and was very weak. She requested a Double Handicapped Room and was reassured that it would be AVAILABLE. In order to secure the reservation, she gave them her Credit Card information. Needless to say, I was OUTRAGED by what had happrend to them and this wasn't the first time that this happened. A situation similar to this one happend a year before for my son's wedding! Yes, the front desk called another hotel (which was WAY under PAR for my parents!!!, especially for my mother's medical condition!) I will NOT be recommending this HOTEL to ANYONE!!!! We have been faithful customers of Holiday Inn for numerouls years and NEVER have been treated like this! Why give a Credit Card to reserve the room, if you are going to reserve it out from under your customer? You NEED to do some SERIOUS housekeeping of your LOCAL Management and STAFF!!!!
- Official Description (provided by the hotel):
- Newest hotel in Plainview, TX! The Holiday Inn Express Hotel is located off I-27 beside the Wal-Mart Super Center and the JC Penny Outlet and only 2 miles from Wayland Baptist University. We are only 3 miles from Excel Beef packing plant, by Cargill and Azteca Milling Company and only mile from the Peanut Corporation of America . The Holiday Inn Express Hotel in Plainview, Texas is only a mile away from the Wal-Mart Distribution Center and Covenant Hospital. Visit Plainview and view the historic downtown along with several antique stores. The Holiday Inn Express Plainview is also within walking distance to movies and 8 restaurants including Chili s. Our guests have access to the Plainview Country Club with charging privileges for golf and meals. The Holiday Inn Express features: large indoor heated pool and hot tub, fitness center, free continental breakfast and a manager s hour free of charge. Guest room amenities include: coffee-maker, micro-fridge, hairdryer, oversized work/activity desk, iron and board and hard wired high-speed Internet access. Additionally, we feature a wireless hot spot in the lobby and business center. Come and enjoy our fresh baked cookies and awesome hospitality. We know you will enjoy your stay! ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn Express Plainview Hotel Plainview
- Holiday Inn Plainview
- Plainview Holiday Inn