I am by no means a picky traveler. I know the value of a dollar and I'm usually quite happy with the hotels at which I choose to stay. With that being said, if you have the choice to do so, run away from this establishment as fast as your feet will carry you.
From the outside, the hotel looks decent. In fact, it looks more like a house/apartment complex than a hotel. That's pretty much where the positives end, though.
Once you get inside and see the hallways and rooms, you'll see just how run down and old this place is. This hotel is in dire need of a major renovation, and quickly.
I had the misfortune of booking this hotel for an extended stay. In the first ten days here, I've had countless problems, listed below.
-We found bugs in our room, some dead and some alive. We actually had to go out and purchase Raid spray to feel better about staying in the room. (Ironically, as other travelers have noted, the bed comforter has images of insects woven in. Did nobody see the faulty logic in this?)
-The bed comforter also had cigarette burns. Keep in mind, this is in a non-smoking room. The headboard is dotted with holes. The only saving grace about this place is that I actually slept comfortably on the bed, despite worrying about getting bit all night.
-Everything about the room is filthy and old. The carpet needs to be ripped up. The couch (probably purchased in the 80s) has large rips and tears. It's so dirty that I felt unsafe even sitting on the couch, much less sleeping on it.
-The walls need to be painted. There were blood stains of some kind on the walls in the bedroom. On the kitchen walls were cobwebs.
-The stovetop, microwave, dishwasher and dishes were absolutely filthy. What are the maids getting paid for, exactly?
-Speaking of maids, we have not yet seen a visit from them. Upon check-in, the receptionist asked us which day we'd like our housekeeping (you get one housekeeping visit per week) and I said Wednesday. Wednesday came and went, and no maid came. I told the front desk, and they said the maids would come on Monday. Monday came and went, and no maids again.
-What's better yet about this situation is that the front desk receptionist was rude about this entire situation. We were told if we ever needed towels, all we had to do was ask. Well, we asked, and were badgered with questions about housekeeping. It's as if they didn't believe me that the maids never showed up. One of the workers even suggested I put up my privacy tag when I know for a fact that I did not. Before getting towels, they made us go back to our room on the other side of the building and carry our towels to the front to exchange them. Again I ask, what exactly are the maids getting paid for? Management, if you read this review, look into this establishment.
-The bathroom floor is sticky and dirty. On top of that, the shower is ridden with stray hairs of strangers. The tub is so disgusting that there are literal black footprints on the tub floor. How dirty does one have to be to leave a permanent black footprint like that? It's beyond me.
-The curtains are old, dirty and heavy. I didn't even feel safe opening them since we were on the first floor and anyone walking or driving by would be able to look in and see valuables.
-The area is okay, but not the greatest. There is an IHOP nearby but not much else. Only 3 places I know of deliver to this hotel, (Jason's Deli, Pizza Hut and Domino's) so if you're looking for variety, you're much better off staying in Addison.
-The people at this hotel are sketchy as hell. On more than one occasion, I was made uncomfortable by fellow guests. There was a couple in the front lobby that stared at me for approximately half an hour and spoke in their native tongue. The worst case was when this mentally unstable man with a cane followed me to see which room I was in, and proceeded to knock on my door and wait several moments before walking away. Where is the security in this hotel? Oh yeah, there is none.
-You'd better stay in your room from 11 p.m. to 6 a.m., since there is no one at the front desk between those hours.
-The internet was the absolute worst I've ever seen. I'm not exaggerating when I say that the internet timed out at least once every five minutes. If you plan on using an instant messaging service, or any type of access that requires a stable connection, be prepared to be disappointed. They also have the NERVE to charge you $5 per stay for internet. They should be paying me to deal with their horrible internet service.
-The gym is lackluster at best, with only three machines. It faces the parking lot on the first floor, with open blinds. Enjoy having people watch you work out.
-The toilet is broken and runs constantly. Nobody cares to fix it.
-Their "breakfast" consisted of bagels, rotten oranges and green apples. That's it. Nothing else. It was a total joke.
-The way the air conditioning is designed, it will be too cold in the main living area, and very warm in the separate bedroom.
-The weird bathroom door slides instead of closes shut. I never go the lock to work during my stay.
-Be prepared to pay $5 to wash and dry one load of laundry in their facilities. Also be prepared to use quarters every time. I'm not sure who exactly brings $10 in quarters (what it will cost you to do laundry once a week, for a two week stay), but Homestead Suites on West Plano Parkway expects you to. There is no machine to make change in the laundry room, and the person at the front desk said she couldn't make change from a $5 bill.
-The TVs are oldschool Zeniths, without any kind of hookups for playing video games, etc. Also, the TVs default to turn on to static stations at a loud volume. We found that out the hard way at night. Also, no basic channels like MTV.
-There isn't even an alarm clock in the bedroom. If you want to know the time, you'll need to get up to check the microwave (that you have to set) or have your cell phone nearby.
-The people above you literally STOMP around upstairs at all hours of the night. You can hear everything.
-The side doors at the hotel are not locked. People do not need a room key to enter these back entrances, which is a real security threat for people-- especially women or children-- and especially after 11 p.m. when there is no one on duty at the hotel.
All of these problems have occurred within the first half of my trip. I'm sure we will have many more problems before my time here is up.
The bottom line: This hotel is just NOT worth it. There are so many hotels in the area, don't settle for this one-- especially for an extended stay.
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- Also Known As:
- Homestead Studio Hotel Plano
- Homestead Suites Plano
- Homestead Plano
- Plano Homestead Suites
- Extended Stay America - Dallas - Plano Parkway Texas