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Comfort Inn Near Plano Medical Center
Ranked #30 of 45 Hotels in Plano
Austin, Texas
Level Contributor
90 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
“Thanks for the help!”
Reviewed 17 January 2014

The flexibility and compassion of the two people we dealt with at the front desk through the week of Jan. 6-10 was a bright ray of sunshine on an otherwise difficult time.

My mother was very ill and in the Medical Center of Plano at 15th & Coit. This hotel is extremely convenient to that hospital and has multiple choices of eateries either in walking distance within the complex it is located in or very short drives away on Preston Rd. & Plano Pkwy. The rooms, the free breakfast etc....were all a high value for the reasonable room rate paid. Without a doubt, however, the finest thing this hotel offers is the front desk staff. We had to modify our reservation several times as my mother's condition changed. The man and woman we dealt with were exceedingly kind and considerate and took care of us like family.

We are grateful to you both for that!

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Cynoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joeb_actor, General Manager at Comfort Inn Near Plano Medical Center, responded to this review, 19 January 2014
We are so happy we can help you in your time of need! Being in the medical district, it tugs at our hearts to see what families go through both emotional and financially to be with their loved one during medical emergencies and procedures. That's why we always offer a flat medical rate regardless of how our regular rates may fluctuate with business in town. For those in dire need, ask the social workers at our local Plano hospitals about our Lighthouse of Hope program. We are a part of the Plano community and care about those going through medical crises in our hospitals and other care facilities. It also helps that we are surrounded by plenty of restaurants and stores within walking distance of our hotel.
We hope we can be there for you in the future should the need arise! Thanks again!
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114 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Dallas, Texas
Level Contributor
58 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 1 January 2014 via mobile

No problems with this hotel at all. Joe was very nice to use at check in. Our room was neat and clean. Breakfast had a good selection. The hotel was quiet even with it be crowded due to New Years Eve. I would definitely consider staying here again.

Stayed December 2013, travelled with friends
Helpful?
Thank TravelingCess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joeb_actor, General Manager at Comfort Inn Near Plano Medical Center, responded to this review, 3 January 2014
Thank you for your kind words! Our whole staff appreciates giving you and strives to give you great service everytime! Our location is away from the traffic, but close to many restaurants and shopping, including at least 6 restaurants within walking distance! We hope to serve you again in the future!
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Houston, Texas
2 reviews
Reviewed 29 December 2013

Our room has been renovated with LG TV and granite vanity-top. The beds are comfortable. Breakfast is above average, especially for this room rate. A/C is quieter than I expected. Overall, this is a "Best Value" choice for the price range and location. However, there are still a few things need to be improved, but not deal breakers:
a. TV signals are weak.
b. Bath fan is in-effective.
c. Lots of mildew around bath tub, probably the result of the in-effective fan.
d. No power outlets near the beds.

Room Tip: No swimming pool on this property, if this is important to you.
See more room tips
Green Features: The recyling instruction should be posted by the reclying bin in the room.
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sombreros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joeb_actor, General Manager at Comfort Inn Near Plano Medical Center, responded to this review, 30 December 2013
Thank you so much for staying with us and sharing your experience. We do pride ourselves in being a great value as well as providing excellent service. We are also proud of our location, surrounded by restaurants and great shopping nearby. Thank you also for bringing up the issues you had. We will work on correcting those. Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mesquite, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 December 2013

This was my first time staying at a Comfort Inn. I typically stay at the other Choice hotels (Comfort Inn & Suites & Sleep Inn). My experience during my stay this weekend was very disappointing from check in to check out. The front desk person did not answer the phone and was MIA from the desk when we went down after no one answered. There was no mention of the breakfast at check in. The room was disgusting. It had dingy, stained sheets, unclean toilet, microwave didn't work, a heating/ac unit that blew bits of black matter onto my bed.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cremes25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joeb_actor, General Manager at Comfort Inn Near Plano Medical Center, responded to this review, 9 December 2013
We sincerely apologize for all the problems you experienced during your stay. By the description of your problems, it does sound like you were accidentally checked into a room that hadn't been cleaned/inspected. I am truly sorry and I will address this with our staff. With renovations going on, we will strive to give you a clean, comfortable room at a very nice price! Thank you again for your constructive feedback!
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Florence, Alabama
1 review
Reviewed 19 November 2013 via mobile

My friend and I stayed at this Comfort Inn for three nights. The beds were very comfortable and the room was always clean and bed made when we returned from sightseeing. Eddie the assistant manager was always so helpful. He helped us with directions and recommended places to eat. Breakfast was good. I would definitely stay here again if I am ever in Texas again.

Stayed November 2013, travelled with friends
Helpful?
Thank prich63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joeb_actor, General Manager at Comfort Inn Near Plano Medical Center, responded to this review, 21 November 2013
Thank you so much for your kind words! We are happy that you found us both comfortable and convenient to both restaurants and activities! That, combined with our hot breakfast makes us an affordable option for both leisure and business guests. Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Delray Beach, Florida
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 September 2013

Staff is very professional. Eddie & Joe were extremely helpful. The room was fine and the breakfasts more than adequate. We have stayed here a couple of times and are very satisfied with the rooms and service provided. We will stay again. It is more than worth the price that we paid.
The only suggestion we have to the management is to get better pillows

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mytythor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joeb_actor, General Manager at Comfort Inn Near Plano Medical Center, responded to this review, 1 October 2013
Thank you for your kind word and taking time to give us your feedback! We appreciate that you enjoyed your stay and that we provided great service at an affordable price! Located near tons of great restaurants within walking distance and many shopping malls within a 5-10 mile radius, we are a great stop for both leisure and business needs! We are also in the heart of Plano's medical district, so we are on the preferred list of many hospitals in the area! Stay tuned for our upcoming renovations! With new a bedding design coming shortly, I believe we will be addressing your pillow issue as well! Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wichita, Kansas
Level Contributor
43 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 9 September 2013

My room was the one closest to the lobby. So, expected it to be noise for a couple of reasons. But, it wasn't. The room was clean and a nice size. Twice when I ask for recommendations and directions, what I was told was right on target! Breakfast was ok but not outstanding. Would I stay again. Yes.

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank D B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joeb_actor, General Manager at Comfort Inn Near Plano Medical Center, responded to this review, 11 September 2013
Thank you so much for taking the time to give us your feedback! We appreciate your words as we strive to give great value to our guests. We are in the heart of the medical district, plus within walking distance of many restaurants. There is an abundance of great shopping within a few miles of the hotel. In addition, we will be upgrading and renovating over the next six to nine months to ensure a great facility for all of our guests. We look forward to serving you in the future! Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn Near Plano Medical Center

Property: Comfort Inn Near Plano Medical Center
Address: 5021 W Plano Pkwy, Plano, TX 75093-5008
Phone Number:
Region: United States > Texas > Plano
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #30 of 45 Hotels in Plano
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn Near Plano Medical Center 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
Customers really matter at the 100 percent non-smoking Comfort Inn® Near Plano Medical Center hotel, which is conveniently located near shopping areas like the Shops at Legacy, Collin Creek Mall and the Galleria Dallas. This Plano, TX hotel is minutes away from many major medical centers and the Legacy business park. The Dallas / Fort Worth International Airport is 25 miles away. ... more   less 
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Also Known As:
Comfort Inn Near Plano Medical Hotel Plano
Comfort Inn Plano
Plano Comfort Inn
Comfort Inn Near Plano Medical Center Texas

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