My family has stayed at this hotel several times. This will be our last! Upon checking in at 7pm we did not return to the room until 10pm for the night. Upon going in the bathroom we noticed a towel hanging on the back of the door. Unsure if it was a used towel we did not bother it. Upon getting ready to put my 2 year old in bed we noticed BLOOD on the sheets. We called the front desk and could not reach anyone by phone. So we went to the front desk and spoke with the person at the front desk who was not very customer services oriented. She finally decided she needed to come to the room and see what we were talking about. At that point, she grab the towel and said she could give us more sheets but they did not have any other rooms for us to move into. She also told us we should have told them about the problems when we first checked in and we informed her we did not come to the room and inspect it then. We were just getting in the room and trying to go to bed. At first, she was not even willing to change the sheets on the bed, she wanted us to do it but, we had to insist that she do it. She was more concerned that no one was going to be at the front desk. We were not given any compensation for checking into a "dirty" room or any understanding so we checked out of the hotel the next morning! Lastly, the next morning we found a dead roach in the bathroom under the sink. Upon checking out, the hotel STILL charged us for two nights and said the computer would not let them change it and we would need to call the hotel manager!!
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- Also Known As:
- Comfort Inn Near Plano Medical Hotel Plano
- Comfort Inn Plano
- Plano Comfort Inn
- Regency Star Inn Plano, Texas