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“Multitude of problems”

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Comfort Inn Near Plano Medical Center
Ranked #34 of 45 Hotels in Plano
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Multitude of problems”
Reviewed 31 May 2014

Upon check-in, I was told my card was declined. After checking with my credit card company, the charge did go through...three times. While the young gentleman at the desk was apologetic, he was not able to help get the charges resolved. The room was clean, but it smelled like someone had smoked in it. We were not told about the free breakfast at check-in. As for the shower, it took two adults to figure out how to turn it on and had to choose between water pressure or hot water.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cher M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joeb_actor, General Manager at Comfort Inn Near Plano Medical Center, responded to this review, 3 June 2014
We apologize again for the issues you had, as we discussed in the email. We are trying to find out what caused the "declines" that wound up being authorizations. We had, fortunately, only authorized, not charged the debit card so it is just a matter of the bank releasing it after the authorization expires.

We are also sorry for the oversight of putting you in a room that should have been placed out of order and I have discussed this with our staff.

It may have been the credit card issue that distracted our desk clerk from telling you about breakfast. I'm sorry about that and that you didn't see the sign at the front desk where you checked in, which is also next to the breakfast area. For future reference, is a Choice Hotels standard to serve free breakfast at all Comfort Inns, as well as any other Choice brand.

We hope we have the opportunity to serve you again in the future.
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119 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (19)
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English first
Elgin
Level 5 Contributor
92 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 27 May 2014 via mobile

Stayed for one night only for business. Room comfortable, though couch was firm. Good shower, toiletries. Air conditioner works well. Breakfast with plenty of offerings. Brant at the front desk was very nice. Restaurants within walking distance.

Stayed May 2014, travelled on business
Helpful?
1 Thank jhd1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joeb_actor, General Manager at Comfort Inn Near Plano Medical Center, responded to this review, 27 May 2014
Thank you for your kind words! We are happy that you felt your stay was comfortable and convenient for the brief time you were with us. We hope we can serve you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level 5 Contributor
78 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 4 May 2014

Descent stay, good sized room and amenities. Hotel is dated and has seen better days. Staff, Eddie in particular was very friendly and helpful recommending local restaurants. Good breakfast, free internet, room equipped with microwave and frig.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jeff m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 29 April 2014 via mobile

Check in went smoothly and the staff member was very friendly (younger male). Have me a choice of floor. The next morning housekeeping knocked when the do not disturb sign was up. I was trying to get my son down for a nap. The bathroom needs some renovations. There was stains on the tub and the toilet paper is hard to find. The room was well decorated and clean. Housekeeping did an exceptional job during our stay, vacuuming daily and even picking up my son's cars which I didn't expect of them. The location is very easy to get to and you can visit restaurants and stores without leaving the parking lot. Breakfast was good though the hot breakfast left something to be desired. Would consider staying here on future visits.

Stayed April 2014
Helpful?
Thank Brenda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joeb_actor, General Manager at Comfort Inn Near Plano Medical Center, responded to this review, 30 April 2014
Thank you so much for your feedback! We are glad you enjoyed your stay! We are sorry you had a few hiccups, but we will work hard to address those issues. I'm glad you enjoyed our surrounding area with all of the restaurants and shopping so close by!

We hope we can serve you again in the future!
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Bella Vista, Arkansas
Level 4 Contributor
37 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 April 2014

Room was clean and beds comfortable. Breakfast was okay as well. Bathroom presented some problems. The tub was like standing on slippery ice. Had to hold the grab bar to stay on our feet. Toilet paper was in the most inaccessible sport I have ever encountered. Controls for tub water were extremely difficult to operate. My husband had to turn them on and off for me.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ltlbit44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joeb_actor, General Manager at Comfort Inn Near Plano Medical Center, responded to this review, 29 April 2014
Thank you for staying with us. We apologize for the problems you encountered. We want to assure you that we are in the middle of addressing them. The tubs are being resurfaced several at a time, with slip-proofing as well. As they wear out, we are also replacing the showers with more modern controls. This is the second phase of the renovations we have already completed.

We hope we have a chance to serve you again in the future. Again, our sincerest apologies.
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Tulsa, Oklahoma
Level 4 Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 April 2014

My family has stayed at this hotel several times. This will be our last! Upon checking in at 7pm we did not return to the room until 10pm for the night. Upon going in the bathroom we noticed a towel hanging on the back of the door. Unsure if it was a used towel we did not bother it. Upon getting ready to put my 2 year old in bed we noticed BLOOD on the sheets. We called the front desk and could not reach anyone by phone. So we went to the front desk and spoke with the person at the front desk who was not very customer services oriented. She finally decided she needed to come to the room and see what we were talking about. At that point, she grab the towel and said she could give us more sheets but they did not have any other rooms for us to move into. She also told us we should have told them about the problems when we first checked in and we informed her we did not come to the room and inspect it then. We were just getting in the room and trying to go to bed. At first, she was not even willing to change the sheets on the bed, she wanted us to do it but, we had to insist that she do it. She was more concerned that no one was going to be at the front desk. We were not given any compensation for checking into a "dirty" room or any understanding so we checked out of the hotel the next morning! Lastly, the next morning we found a dead roach in the bathroom under the sink. Upon checking out, the hotel STILL charged us for two nights and said the computer would not let them change it and we would need to call the hotel manager!!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Upset4real
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joeb_actor, General Manager at Comfort Inn Near Plano Medical Center, responded to this review, 17 April 2014
We are so sorry that you had such a bad experience. I am aghast at this myself and have had a long talk with all of my staff about allowing such a problem to happen. We did take care of the adjustment as well and assure you all the proper steps are being taken to avoid this happening in the future. Feel free to contact me at the hotel if you need further assistance or wish to discuss this in more detail. Again, our sincerest apologies for this stay, which certainly is not our standard. We hope to be able to have another opportunity to give you a superior experience.
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Shreveport, Louisiana
1 review
Reviewed 27 March 2014

We stayed here for two nights and had a very nice experience. The rooms were very clean, quiet, and comfortable (if a bit small). The breakfast was great. I was traveling with 3 small children who are hard to please when it comes to food, so this was a very big deal for me! They loved having the options of waffles, yogurt and pastries each morning. The staff were all incredibly friendly and knowledgeable about the area. We accidentally forgot a pair of pants in the room when we left and the staff were kind enough to search for them, find them, and hold them for me. I would definitely recommend this hotel and we will certainly stay here the next time we're in the area.

Room Tip: Ask for a room away from the elevators. The only noise we heard in the room was the ding of the elev...
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jennysuemc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
joeb_actor, General Manager at Comfort Inn Near Plano Medical Center, responded to this review, 31 March 2014
Thank you so much for staying with us, and for taking the time to provide this feedback for us. We are glad that our breakfast took care of your little clan and that you had a comfortable stay at an affordable price!
With all of the restaurants within walking distance and all the shopping around us, I hope you had time to explore our city and have an enjoyable time! Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn Near Plano Medical Center

Property: Comfort Inn Near Plano Medical Center
Address: 5021 W Plano Pkwy, Plano, TX 75093-5008
Phone Number:
Region: United States > Texas > Plano
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Wheelchair access
Hotel Style:
Ranked #34 of 45 Hotels in Plano
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn Near Plano Medical Center 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
Customers really matter at the 100 percent non-smoking Comfort Inn® Near Plano Medical Center hotel, which is conveniently located near shopping areas like the Shops at Legacy, Collin Creek Mall and the Galleria Dallas. This Plano, TX hotel is minutes away from many major medical centers and the Legacy business park. The Dallas / Fort Worth International Airport is 25 miles away. ... more   less 
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Also Known As:
Comfort Inn Near Plano Medical Hotel Plano
Comfort Inn Plano
Plano Comfort Inn
Comfort Inn Near Plano Medical Center Texas

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