Funny, this hotel is located in the heart of Plano, Texas, an affluent suburb of Dallas, Texas. For the most part, the front desk staff were friendly.
The room seemed clean until the morning arrived, and I opened the curtain. The burgandy carpet had all kinds of black stains that could not been seen at night when I had arrived. The bed spread had a cigarette burn in it, that I did not notice until the day time. I advise any traveler to try and check in before the night arrives to thoroughly check out the room. The televison was dated, being bulky, and not a flat screen, like most other hotels.
The bathroom had a leak under the sink, and as I turned the shower knob, it was not very secure, and moved as if it were about to come out of the wall.
The Texas waffle machine did not thoroughly cook my waffle after 2 tries. I explained it to the older owner, who brushed it off, and never addressed the problem. What was APPALLING was that the hotel DID NOT provide individual butter packets, BUT rather obsurdly having each GUEST dip their knives or spoons into one large butter container (you know the kind individuals buy for themselves at home). This could spread germs and diseases when each guest dips into the same butter container! How careless, cheap and hazardous of the hotel to do this! Guests are worth more than this! I did not complain about any of the room issues to the guest. I just counted the time until check out and left with some grace and dignity. I WILL NEVER stay here again!!!!! I do not reccommend this hotel to anyone!!!! It was not worth the money I paid! Stay somewhere else or stay at your own risk!
Andy is the best! My family was in town for my aunt's 80th birthday. We had 5 rooms booked and he & his staff handled us with ease. We appreciate all your help. The room was satisfactory for our needs. My only complaint would be the towels. It's time to buy new towels and/or use fabric softener because your towels are old & rough. The free WiFi was great, but we had to ask for the code. Overall our stay was very good.