I spend about 75% of the year staying in hotels and this is by far one of the best I have stayed in. I never post reviews about the hotels I stay in but I have never experienced service like this outside of a full service hotel. I arrived without a reservation and was greeted by the General Manager, Tim Ford. It is easy to understand why this hotel is so great because it starts with the manager. I was only there for two nights but I swear Tim was there from early in the morning till late at night and always in the lobby or front desk area. I have never seen a General Manager that accessable to his guests. Not only that but everytime he saw me he remembered my name. What was even more impressive was that he seemed to remember every guests' name as did the other employees. The check in process at this hotel is awesome, not only did he tell me all about the hotel, but he offered to set up a wake up call and even to print directions for me. These may seem like simple things but the fact that it was offered before I even asked was fantastic. The rooms are spacious and very clean, the housekeeping team does a very thorough job here. There were some wear and tear issues that I noticed throughout the hotel but nothing that would keep me from staying here again. The bed was easily one of the most comfortable I have slept in. In the morning they offer a great breakfast with a large selection of cold and hot food. I was greeted by Joel who was absolutely the highlight of the breakfast experience. Like Tim, even though he was working extremely long hours he was always smiling and eager to assist. Joel takes an amazing amount of pride in his breakfast and went out of his way to make sure that each guest that came down enjoyed their meal. At check out the service level continued and was so impressed that I was asked if there was anything that they could do better. Although i could not think of anything they could improve on I really appreciated their committment to providing great service. My only disappointment is that I don't have cause to frequent Plano, but when I am in Plano I will only stay here.
- Official Description (provided by the hotel):
- The beautifully decorated Comfort Suites hotel, just off the President George Bush Turnpike, is centrally located in Plano, Texas. Our spacious, clean and decorated rooms feature microwaves, refrigerators, sofa sleepers, coffee makers, and more. ... more less
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- Also Known As:
- Comfort Suites Plano Texas