We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Very nice hotel” 5 of 5 bubbles
Review of Comfort Inn & Suites Plano East

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Comfort Inn & Suites Plano East
Ranked #30 of 44 Hotels in Plano
Port Alberni, Canada
Level Contributor
92 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Very nice hotel”
5 of 5 bubbles Reviewed 25 February 2013

The hotel is modern and well decorated. The room was nice and the bed very comfortable. The exercise room had a treadmill, bike, and elliptical, as welll as free weights. The staff was courteous and helpful. I would stay here again.

  • Stayed February 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sandy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marisol L, General Manager at Comfort Inn & Suites Plano East, responded to this review, 21 March 2013
Hi SandyDallas,

Thank you very much for taking the time to give us your wonderful feedback. I'm very glad to hear you enjoyed our customer service since we strive for it. We look forward to welcoming you back at the Holiday Inn Express & Suites Plano East next time you're in the Dallas Area.

Best,

Marisol Lozada
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

120 reviews from our community

Traveller rating
    35
    31
    21
    11
    22
See reviews for
41
20
11
40
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Henryville, Pennsylvania
Level Contributor
35 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 bubbles Reviewed 23 January 2013

The lobby of this hotel is lovely with an eclectic mix of earh tones and art deco work - not you typical Holiday Inn Express. The check in was easy and the staff reasonable friendly. The elevator location is not close to the lobby something I have rarely seen in a hotel. You go up a short ramp and then past a whole line of rooms to get to the elevator. Perhaps I noticed this more after a recent tendon tear but it was less than ideally placed for me.

The housekeeping staff at least mine did a fine job on the basics but speaking to them or makng a request was nearly impossible. When I tried I found my little housekeep had one english word that she used in repsonse to all comments or questions. "house-eping"

Maintenence was lacking: Teh towel rack oin my room listed doward and obviously had for a long time. The elevator control panel on one side fo the elevator will not response ot a third floor request but thankfully the controls on the other side fo the door do work.

Breakfast was ok but unimaginative with exact same menu 3 or 4 days I was there. All food except the eggs appear to have been prepackaged and served from muffins to what looked like eggo waffles and danish - in short anythng you could ask for as long as taste and quality do not enter into the discusiion.

I was working late on check out day and called to confirm time to chekc out and was assured it was noon - great I thought I will get more work done. Took my first trip out to my car at 11:25 card keys no longer worked in my door. Had to walk back to lobby to get a new card because the old one automatically stop working before check out time. Stupidity like this drive me nuts. It is not rocket science folks.

Spekaing of trying to work the Wifi was down twice in four days - starbucks was not what I had in mind to get work done.

  • Stayed January 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank timandJuliecan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Comfort Inn & Suites Plano East, responded to this review, 8 February 2013
Dear ttimandjulie,

Thank you for choosing Holiday Inn Express & Suites Plano East as your hotel preference. I am delighted that you liked the decor in our lobby. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It is our regret that our breakfast selection did not live up to your expectations. Also, I am sorry to hear about the maintenance issues as well as the problem with room key card. The feedback we receive from our valued guests, like you, enables us to target problem areas. We appreciate your feedback as this is our best resource for improving guest services.

Your business is valued and we hope your future travel plans will continue to include IHG properties.

Sincerely,

Lera P
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 25 December 2012 via mobile

When we first arrived their was no water. Once the water was restored we weren't notified. We never had hot water in the shower but we could get hot water from the sink. The room was clean and we were greeted upon arrival. The AC unit in our room never cooled the room, luckily it's December and temperatures are only reaching into the mid 70's.

Stayed December 2012, travelled with family
Helpful?
1 Thank Sean R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Comfort Inn & Suites Plano East, responded to this review, 9 January 2013
Dear Sean R,

Thank you for taking the time to write your review following your recent stay. We are glad to read you found the room clean. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I am sorry for the problems you experienced in your room, particularly with the hot water and the air conditioning unit. We have taken note of your valuable comments and we will use these to monitor and improve the quality of product and of services we offer to our guests.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bullard
1 review
5 of 5 bubbles Reviewed 28 November 2012

I would like to take some time to tell you my feelings on the service and staff at this location. I travel extensively and I've never experienced more consistent satisfaction than at this Holiday Inn location. Whatever the method the GM has developed and maintains to maintain and enhance the Hotel's ability to keep and attract repeat guests and new ones also it shows. She's been able maintain the skill set needed to deal with the public always in a professional and prompt manner. I admire that in an organization. I've been staying there frequently and any issue that has occurred has been handled promptly, efficiently and in a professional manner. All the staff greet each guest with a smile. There hasn't been a time, that I've witnessed, where any of the staff has not acted in a professional manner. If they didn't have an answer they've responded "I'm sorry I'll have you an answer shortly". Great customer service. The location outside and inside are alway clean and the employees exhibit pride and pleasure in performing their job. If I had my choice I'd try to replicate this management style in all the Holiday Inn Express locations. From the GM down I say Great Job.

Room Tip: Rooms on the north side have better wifi connections and the higher floors have less noise
See more room tips
  • Stayed November 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Clarence O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexa831, General Manager at Comfort Inn & Suites Plano East, responded to this review, 17 January 2013
Thank you for the wonderful feedback; we strive for customer service. We look forward to welcoming you back on your next visit to the Plano/Dallas Area.

Thanks,

Marisol Lozada
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rogers, Arkansas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 12 November 2012

We stayed at this hotel as a sports group this past weekend. Was told we could not depart the 2nd night because the rooms had been blocked. The hotel was old and out of date. No flat screen tv's in rooms. Just old analog TV's. Notice there are no pictures showing the TV's in any of the hotel picture advertisements. Furniture is outdated. Hallways are dingy looking and depressing. Feels like hotel has not been updated since the 80's. Allergies in the room were horrible. Finally figured out why after checking the air fitler. Dust at least 1/4 inch thick on the filter. Once I cleaned it allergies subsided. Breakfast wasn't worth eating. We went elsewhere. Would not recommend this hotel to anyone. Also, one of the other parties in our group had their toilet overflow in their room as soon as they checked in and went to use the bathroom. Didn't even move them to another room. Had to have maintenance fix it and clean it.

  • Stayed October 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Lisa Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Comfort Inn & Suites Plano East, responded to this review, 1 December 2012
Dear Lisa Z,

Thank you very much for your recent stay with us. We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding your experience, so we have sent you a private message.

Sincerely,

Irish V.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntsville, Alabama
Level Contributor
33 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed 17 October 2012

This place was adequate but I don’t want to pay for adequate. When I pay I want at least above average. I don’t think this building was always a HEI. It is very large and has excessive open spaces that need something in them; plants, furniture, something. Even the colors were weird. Everything seemed to be just olive. It was actually kinda eerie. The man at the reception desk was polite but not friendly. The room was clean and comfortable but dated, even had an old tube TV. The breakfast had an awful synthetic taste but it was complimentary so it’s hard to complain too much about that. I’m afraid I won’t stay here again.

  • Stayed October 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank BamaBarcoder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norman, OKI
Level Contributor
121 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
3 of 5 bubbles Reviewed 16 September 2012

I stayed at the HIE Plano East for 2 nights. I chose this HIE because of the general reviews on Trip Advisor and because it was pretty close to where I had to work - plus I am a platinum member so try to keep my status each year. Overall the hotel really needs upgrading. The lobby is nice which is where breakfast is served, but otherwise the general impression of the property and rooms is "blah". Not sure how else to put it! I say this in comparison to several of the other HIE properties I have stayed at that have been remodeled or are new and they are much nicer for the money. That said there is a sign in the elevators that says they are getting ready to do remodeling so I can't be too critical.

Personnel at the hotel are great. When I was checking in the lady at the front desk was dealing with this irate customer that had smoked in their room. From what I overheard the customer's credit card had been declined for the $250 deposit forfiture and she was almost yelling at the lady at the front desk. The lady was very calm and collect and told her she needed to get her stuff out of the room and leave. Eventually the customer ranted for another minute, but left. Handled very firmly, but professionally.

It was really hot the day I checked in (like 105) and the AC in my room didn't work. The front desk was quick to call maintenence to take a look and they decided they could not get it working. They moved me to another room. No problem and they really did hop in and resolve the situation quickly. Must commend them on this.

The location is good as there are lots of places to eat/drink within a short drive, especially on the west side of the highway.

There are other HI properties within the same general vicinity as you can see on the other HI reviews and the maps. I think if I could do it over again and stay at one of the other HI properties around Plano.

Room Tip: Quiet side street off the highway so I think all rooms are quiet at least with respect to traffic no...
See more room tips
  • Stayed September 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bconwayOU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Plano hotels
0.1 mi away
Magnuson Hotel Park Suites
2.1 mi away
Comfort Suites Plano
Comfort Suites Plano
#22 of 44 in Plano
4.0 of 5 bubbles 80 reviews
5.3 mi away
Comfort Inn Near Plano Medical Center
Show Prices
Show Prices
Show Prices
0.1 mi away
Motel 6 Dallas - Plano - Southeast
1.3 mi away
Fairfield Inn & Suites Dallas Plano North
2.1 mi away
Candlewood Suites Plano East
Show Prices
Show Prices
Show Prices

Been to Comfort Inn & Suites Plano East? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Inn & Suites Plano East

Property: Comfort Inn & Suites Plano East
Address: 700 Central Parkway East, Plano, TX 75074 (Formerly Holiday Inn Express & Suites Plano East)
Phone Number:
Region: United States > Texas > Plano
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #30 of 44 Hotels in Plano
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn & Suites Plano East 2.5*
Number of rooms: 137
Official Description (provided by the hotel):
Pack your bags and prepare for a Texas-sized vacation by booking with our Comfort Inn(R) hotel near the Plano Convention Center in Plano. Only a half mile away from the DART train station in Plano, this pet-friendly leisure hotel in Plano is perfect for guests visiting this beloved suburb, with downtown Dallas just 18 miles away. If you prefer to stay local, indulge in some retail therapy in over 100 stores at Allen Premium Outlets and visit other nearby attractions like: - Eisemann Center - Southfork Ranch - Dallas Galleria Mall - Hawaiian Falls Water Park - Firewheel Town Center. It's also easy to host your own event at one of the hotel's meeting rooms and ballrooms. After a busy day, you can relax in the gorgeous outdoor pool and whirlpool or enjoy the amenities at our smoke-free Plano hotel like: - Free breakfast - Free WiFi - Free weekday newspaper - Fitness center Room features include flat-screen HDTVs, coffee makers, desks, microwaves, refrigerators, kitchen facilities, sofa sleepers and living rooms. Keep your electronic devices charged with the recharge device including AC and USB outlets provided in all guest rooms. Whether you're traveling for leisure or business, alone or with your kids, our Comfort Inn hotel offers accommodations for every type of travel. Plano hotels like ours are proud to offer hotel rooms to relax and unwind no matter what reason you travel. Book Now! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Choice Hotels, Expedia, Booking.com, Hotels.com and Travel Republic (UK) so you can book your Comfort Inn & Suites Plano East reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express And Suites Plano East
Holiday Inn Express & Suites Plano East Hotel Plano
Holiday Inn Plano
Plano Holiday Inn
Comfort Inn & Suites Plano East Texas

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing