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“Pleasant Stay”

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Comfort Inn & Suites Plano East
Ranked #30 of 46 Hotels in Plano
McKinney, Texas
Level 4 Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Pleasant Stay”
Reviewed 26 June 2013

Stayed here two nights while we had our electricity fixed. Live about 20 minutes away. Not a bad hotel at all. Clean, super soft beds. Huge suite, plenty of room for our family of six. Beds were so comfortable! Our first night we had an issue with the air in the second room of the suite. Maintenance came down and said it was working (it wasn't) the room cooled off a bit, but this is is Texas, it was still hot! When we ended up staying a second night, we asked for a new room and were moved across the hall. We had no issues with that room. Tasty continental breakfast, not bad for free food. Didn't use the pool while we were there, but it looked nice, it is outdoors. Had to do some laundry and the laundry room was out of soap in the dispenser. The girl behind the desk gave me some soap for free to do my laundry, that was very nice. All in all, would recommend this location.

  • Stayed June 2013, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank mary h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Comfort Inn & Suites Plano East, responded to this review, 16 July 2013
Dear mary h,

Thank you very much for taking the time to share your comments online. It is very pleasing to know that you found the beds clean and soft. However, please accept my apologies for falling short of your expectations on some aspects of your stay. However, we are thankful that you enjoyed your stay despite some issues. I appreciate your feedback as this is our best resource for improving guest services. We all hope that we will have the opportunity to host you again on a future visit.

Sincerely,

Karen G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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134 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (30)
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English first
EAston, Pa
Level 4 Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 25 June 2013

Choose this hotel because of location. It is located in a very convenient area for restaurants and other things in the Plano area. This hotel was middle of the road at best. We reserved a executive king suite. The room was a regular room but it had a mini refrigerator and microwave not the suite I expected. i was a platinum member of their priority club but that did not seem to matter and when I asked for a free room upgrade that was was entitled to I was told it was not available even though most of the time the floor we were on appeared to be empty most of the time. The pool was out of service for most of the time we were there. There was a sign on the front desk saying it would open the next day at noon for three days. when we finally asked the desk clerk she got in touch with maintenance we were told it would open in an hour. A hour and a half later we were called and told the motor was burned out and it would not be open for many days. I felt they did not even check until we complained. Housekeeping was great the room was always cleaned perfectly. The people serving the free breakfast were always very attentive and worked hard at keeping everything filled and fresh. Tiny shampoo bottles were hard to use and only good for one person one time. Had to keep asking for one more for my husband. Not sure if i would stay here again as there are other hotels in the same area. We come to see my family in Murphy every 2 years and this was a new hotel for us. We may go back to Marriott.

Room Tip: Do not pay extra for a King suite unless it has something you cannot get in another room as it is no...
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  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank patriciae37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Comfort Inn & Suites Plano East, responded to this review, 12 July 2013
Dear patriciae37,

Thank you for being a IHG Rewards Club Platinum member and for leaving us a feedback. Please accept my apologies for falling short of your expectations on some aspects of your stay. Rest assured that these issues will be looked into. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve. To better assist you on your next stay, please do not hesitate to approach the manager on duty.

Sincerely,

Karen G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tulsa, Oklahoma
Level 2 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 13 June 2013

Would not stay here again. The room was not very clean. The vending machine and ice machine were broke. Stayed there 1 night on 6-12-13 and never again. Said they had Semi tractor trailer parking and yes I parked there but they really don't have semi parking. . The elevator shakes scaring the crap out of you. Not anywhere around the hotel to eat within walking distance. Got woke up at 10:30pm to say they needed my CLC number which was faxed to them at 2:30pm from my companies headqurters before I ever arrived.The girl at check in said she had everything they needed when I checked.. But I guess night shift doesn't talk to day shift or read whats in their computers.

  • Stayed June 2013, travelled on business
    • Value
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Helpful?
1 Thank Landen66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Comfort Inn & Suites Plano East, responded to this review, 30 June 2013
Dear Landen66,

Thank you for your recent stay with us. It is comments such as your that allows us to focus on those areas of service and quality that may require attention. My sincere apologies for any inconvenience caused by the hotel amenities, housekeeping service and facilities received. Rest assure your comments are valued and aid in the improvement of our services and amenities.

Thank you again for taking the time to share your experience. We hope to serve you soon.

Sincerely,

Zelyn N
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hallsville, Texas, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 April 2013

This was the worst hotel EVER! If only I had more than 200 characters. Please be advise that they will accuse you of false things and then charge your card with random charges. Management is the worst and no one is ever at the front desk. Room had jetted tub and when filled with water hair from the filter surfaced to the top of the water. It was SO gross! There are other places to stay this hotel gets bad reviews for a reason.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
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Helpful?
2 Thank rhaider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Comfort Inn & Suites Plano East, responded to this review, 2 May 2013
Dear rhaider,

Thank you for your review regarding your recent stay at Holiday Inn Express & Suites Plano East. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Regards,

Brenda J.
eMedia Coordinator
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 March 2013

I chose this hotel based on the reviews I read. The room was clean and comfortable. The front desk printed me a map which really saved me the following day as my GPS on my phone got it all wrong. The only drawback I saw was that the breakfast area opens up well after I had to be on the road. Never had a chance to check out the pool or anything like that but my stay was very good.

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nchlsbnsn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marisol L, General Manager at Comfort Inn & Suites Plano East, responded to this review, 1 April 2013
Hi Nchlsbnsn,

I'm glad our staff was able to help you with directions to your destination. We try our best to have our cold items out by 6 am and hot items out by 6:30 am. I hope you get to enjoy our breakfast and pool on your next visit to the Holiday Inn Express & Suites Plano.

Best,

Marisol Lozada
General Manager
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Toledo, Ohio
Level 5 Contributor
45 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 18 March 2013

I've stayed at every Holiday Inn Express around Plano in the last three years and I'm definitely coming back to this one. The location was perfect for me, the hotel was clean, the staff were very nice & friendly! The young lady who checked me in was especially friendly which is always nice after a day of traveling to get somewhere. I had no problems with the internet speed which was a nice change from the previous hotel in Plano that I had been at.
My only request would have actually be for more variety of tea. I really love when I get a choice of herbal tea rather than the standard black tea or caffeinated black tea.

  • Stayed March 2013, travelled on business
    • Value
    • Location
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Helpful?
Thank tlm0000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marisol L, General Manager at Comfort Inn & Suites Plano East, responded to this review, 21 March 2013
Hi tlm000,

I'm pleased you enjoyed your stay with us. We try our best to stay competitive with other hotels in the area. In regards to the tea comment I called our vendor and added two more types (earl gray and green zen) to our selection. We look forward to welcoming you back and hearing your feedback.

Best,

Marisol Lozada
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Alberni, Canada
Level 5 Contributor
93 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 25 February 2013

The hotel is modern and well decorated. The room was nice and the bed very comfortable. The exercise room had a treadmill, bike, and elliptical, as welll as free weights. The staff was courteous and helpful. I would stay here again.

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marisol L, General Manager at Comfort Inn & Suites Plano East, responded to this review, 21 March 2013
Hi SandyDallas,

Thank you very much for taking the time to give us your wonderful feedback. I'm very glad to hear you enjoyed our customer service since we strive for it. We look forward to welcoming you back at the Holiday Inn Express & Suites Plano East next time you're in the Dallas Area.

Best,

Marisol Lozada
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn & Suites Plano East

Property: Comfort Inn & Suites Plano East
Address: 700 Central Pkwy E, Plano, TX 75074-5534 (Formerly Holiday Inn Express & Suites Plano East)
Phone Number:
Region: United States > Texas > Plano
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #30 of 46 Hotels in Plano
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn & Suites Plano East 2.5*
Number of rooms: 137
Official Description (provided by the hotel):
Pack your bags and prepare for a Texas-sized vacation by booking with our Comfort Inn(R) hotel near the Plano Convention Center in Plano. Only a half mile away from the DART train station in Plano, this pet-friendly leisure hotel in Plano is perfect for guests visiting this beloved suburb, with downtown Dallas just 18 miles away. If you prefer to stay local, indulge in some retail therapy in over 100 stores at Allen Premium Outlets and visit other nearby attractions like: - Eisemann Center - Southfork Ranch - Dallas Galleria Mall - Hawaiian Falls Water Park - Firewheel Town Center. It's also easy to host your own event at one of the hotel's meeting rooms and ballrooms. After a busy day, you can relax in the gorgeous outdoor pool and whirlpool or enjoy the amenities at our smoke-free Plano hotel like: - Free breakfast - Free WiFi - Free weekday newspaper - Fitness center Room features include flat-screen HDTVs, coffee makers, desks, microwaves, refrigerators, kitchen facilities, sofa sleepers and living rooms. Keep your electronic devices charged with the recharge device including AC and USB outlets provided in all guest rooms. Whether you're traveling for leisure or business, alone or with your kids, our Comfort Inn hotel offers accommodations for every type of travel. Plano hotels like ours are proud to offer hotel rooms to relax and unwind no matter what reason you travel. Book Now! ... more   less 
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Also Known As:
Holiday Inn Express & Suites Plano East Hotel Plano
Holiday Inn Express And Suites Plano East
Holiday Inn Plano
Plano Holiday Inn
Comfort Inn & Suites Plano East Texas

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