First I would like to say the only reason I stayed at this hotel was it is February and they claimed to have a heated pool. We booked 2 rooms for 3 nights, but when we checked in we told the lady the second room we only needed 2 nights. She said we would have to pay for everything up front and when the second room checked out they would refund me. Then I made sure we had the rooms by the pool so I could take my 7 year old swimming. The next morning the pool still wasn't open so I called the front desk and they told me the pool was closed to have work done on it. No one called me to tell me this and the lady when we checked in never said a word! My son was so upset. Later the lady at the front desk said they were going to refund us 1 night for 2 rooms for the inconvenience. I was satisfied with that. This morning (Sunday) I called the front desk and reminded them the people in the second room would be checking out today. An hour later housekeeping knocked on the door wanting to know when we were leaving. I told her only the one room was. She said the owner had booked my room to someone else and she needed to clean it (even though it wasn't even checkout time yet). I went to the front desk and told him only 1 room was leaving and I needed my refund for the room. He was so rude and told me we already got a refund for the rooms and he wasn't giving me anything else. I showed him the refund receipt where Rene wrote that refund was for our inconvenience. He started yelling at me so I told him we were checking out as well. My father was standing behind me and after I left the owner told him I was such a [--]. My father tried to explain to him I felt like I was lied to many times and the owner said he was calling the police. We are also on the banned list for the hotel, not that I will ever be back. Spend the extra $50 and get a room down the street where the rooms are cleaner and don't have old rags left under the dresser. Or ceilings peeling. Or get told by the trashy looking housekeeper she was mad she had to pick up our cigarette butts (which weren't even ours.) The only thing I can say nice about our stay was we were close enough to the other wonderful things about Port A since the pool was no longer an option.
- Also Known As:
- Alister Square Hotel Port Aransas
- Alister Square Inn Port Aransas, Texas