Myself and other guest currently stayed at the Seagull and were wrongfully accused of cracking a window. The manager is incompetent and handled the situation without following protocall. We were unaware of the crack and if we had done it, we would have said something to staff about it. The manager told me she would contact me within 1-2 days so that we could discuss it. She never called and then there was a charge for almost $400.00 on my card without my authorization. I had to call them twice. She did not try to contact me until after she charged my card, it was through e-mail and it wasn't until after I had called the first time. The pictures she attached of the crack don't show a date or time, nor do they show the condo (how do I know it was our condo?). I have gone as far as contacting a lawyer for leagal advise in this matter. I also had to contact the management company since the manager at Seagull was no help. At this time we have to leave it up to the credit card company to dispute this with the merchant. While the room was nice and location was great, I will never stay ther again not will any of my friends and
family. What ever happened to customer is always right? Instead this company likes to take the word of their maid staff.
- Official Description (provided by the hotel):
- Mustang Island's Premier High Rise Condominium is located directly on the beach of the barrier island dividing Corpus Christi Bay from the Gulf of Mexico. The Sea Gull condos offer unobstructed cruise ship views of the water and of 27 miles of unspoiled beach. Port Aransas, only 8 miles up-beach, offers excellent dining, entertainment and shopping experiences. Entering the Sea Gull's lobby you will be greeted by attentive staff and a panoramic view of the Gulf and sand dunes. Venturing down the short boardwalk you will be overwhelmed by the beauty of the beach that extends on each side of the Sea Gull. It is then that you know... you have landed in paradise... ... more less
- Also Known As:
- Sea Gull Condominiums Hotel Port Aransas
- Sea Gull Condominiums Port Aransas, Texas