My mother, sister and I stayed for 2 nights at Sea Breeze with our 3 dogs. Checking in was a little difficult, as they wouldn't allow for us to split the room payment between us. It all had to be payed for by the person who booked the room, and could not be paid in cash. This was not explained to me when I booked the room over the phone, but was handled easily enough. Our stay was fine, however the towels provided were in terrible condition, and we had to take the used towels to the office to exchange for clean ones. The exchange was met with a sour attitude, and a request for clean sheets was met with utter disdain. The real issue occurred after the trip was over, and I checked my credit card statement. An extra $100.00 charge was added to my card that I had not signed for. When I called the office, Shelley the "manager" was incredibly rude. She explained that she charged the extra $100.00 to my card because she saw that I had 3 dogs. This would be fine with me, if that was the agreed upon rate to begin with, however it was not! The website says $50.00 pet charge per stay. Also, I asked when booking the room how much the pet fee would be for 3 pets, and I was told $50.00. Again when I checked in, I asked and was told $50.00. I signed the credit card receipt for a $50.00 pet fee. Shelley then just took it upon herself to charge my credit card an additional $100.00 and not even mention it when I checked out. After I saw the charge, I naturally assumed it was a mistake, and called to attempt to get it corrected, at which point Shelly was incredibly rude and insulting. She said that the $50 PER PET fee was listed on the website. When I told her that it was not, she simply yelled, "well it should be!" She refused to reverse the charge, which left me having to call my bank to have it taken off. I had to change my credit card info, as she obviously could charge my card again. This was a huge hassle, and the customer service provided by Shelly was the poorest I've ever received, not to mention that what she did is ILLEGAL!! I would seriously advise against staying in this hotel, unless the management changes.
- Official Description (provided by the hotel):
- Nestled into the tropical surroundings of Port Aransas, Texas is the beautiful Sea Breeze Suites. Located a short walk to the beach, the fishing pier and the Gulf of Mexico, this property is a fabulous getaway for a romantic weekend or a family vacation. All units have a fully equipped kitchen, cable television and free wireless internet. Some units are pet friendly. Other amenities include a beautifully landscaped pool with hot tub, grilling facilities, outdoor shower and a gazebo. All balconies enjoy a pool view and the upper floors look out over the dunes to the Gulf of Mexico. ... more less
- Also Known As:
- Sea Breeze Hotel Port Aransas
- Sea Breeze Port Aransas
- Sea Breeze Suites Port Aransas, Texas