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“Good food, poor service”

Marcello's Italian Restaurant & Bar on the Piazza
Ranked #4 of 50 Restaurants in Port Isabel
Certificate of Excellence
Price range: US$8 - US$26
Cuisines: Italian, Seafood
More restaurant details
Restaurant details
Dining options: Dinner, After-hours, Breakfast, Lunch, Delivery, Reservations
Description: Marcello's Italian Restaurant & Bar on the Piazza is located in Port Isabel, Texas adjacent to our historic and renowned Lighthouse Square. Enjoy our classic Italian dining and coastal cuisine with old-world charm, casual elegance and a vast menu of hand-made pasta dishes, delectable seafood, pizzas and other Italian classics. At Marcello's all of our bread, pizza dough, sauces and dishes are made from scratch and we take great pride in our fresh, quality ingredients. We serve lunch and dinner daily. We look forward to serving you!
San Antonio, Texas
Level 4 Contributor
49 reviews
38 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
“Good food, poor service”
Reviewed 12 July 2014 via mobile

Food was very good however the poor service really put a damper on the entire experience. They never brought me my pre-dinner salad and it was very hard to get a tea refill. I'd give it a second chance though just based on the quality of the food and would have to assume the service would be up to par next time.

Helpful?
Thank Sausheim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
spiislandstylin, Manager at Marcello's Italian Restaurant & Bar on the Piazza, responded to this review, 14 July 2014
We all appreciate your comments and business. There is no valid reason for your dissatisfaction. There is always a manager on duty to discuss any issues or concerns. I assure you and all of our guests we want complete satisfaction. We welcome you back and can personally make sure you will be well taken care of in the future.
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529 reviews from our community

Visitor rating
    362
    100
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    20
    18
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
1 review
“Delicious Italian food!”
Reviewed 10 July 2014 via mobile

Best Italian food in Port Isabel - the lasagna was very good. Also tried Escargot for the first time and liked it.
Very friendly staff
Ask for Priscilla!

Helpful?
Thank Lupe R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
spiislandstylin, Manager at Marcello's Italian Restaurant & Bar on the Piazza, responded to this review, 11 July 2014
We all appreciate your comments and business. We look forward to serving you and all of our guests in the future. Please also join us at our other restaurants in the future Pirate's Landing, Sea Ranch, Pier 19 and Laguna Bob's.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
“Italian Dinner on the Island❤️”
Reviewed 10 July 2014 via mobile

Had dinner at my favorite place last night with my dad and my niece. It was amazing like always! Priscilla was our waitress. Can't wait to come back.

Helpful?
Thank Justine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
spiislandstylin, Manager at Marcello's Italian Restaurant & Bar on the Piazza, responded to this review, 11 July 2014
We all appreciate your comments and business. We look forward to serving you and all of our guests in the future. Please also join us at our other restaurants in the future Pirate's Landing, Sea Ranch, Pier 19 and Laguna Bob's.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Suprisingly Good”
Reviewed 8 July 2014

Kids had Cheese Ravioli and the sauce was very good as well as the ravioli. Wife had steak & shrimp. Steak was very tender and the shrimp were fresh from the gulf. I had the white clam sauce with capellini. I should have chosen a thicker pasta instead of the capellini because the white clam sauce was very good but overcooked the pasta on the way to the table. Appetizers were good, highly recommend the crab cakes in the shell. Service was over the top without being bothersome. If you get tired of tourist spots and frozen entrees, this is a great place for you! Ask for Mercedes (she and her husband run the place) and you will be well taken care of!!

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank SAfamilyof4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
spiislandstylin, Manager at Marcello's Italian Restaurant & Bar on the Piazza, responded to this review, 11 July 2014
We all appreciate your comments and business. We look forward to serving you and all of our guests in the future. Please also join us at our other restaurants in the future Pirate's Landing, Sea Ranch, Pier 19 and Laguna Bob's.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Laguna Vista, Texas
Level 1 Contributor
3 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Daily Feature - Shirmp”
Reviewed 7 July 2014

My wife and I were celebrating our 47th wedding anniversary and Scott was our waiter. He was very helpful in the selection of a wine for me. As usual, he was attentive, offered suggestions when asked and was relaxed as if we were his only table.

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank ucastores
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
spiislandstylin, Manager at Marcello's Italian Restaurant & Bar on the Piazza, responded to this review, 11 July 2014
We all appreciate your comments and business. We look forward to serving you and all of our guests in the future. Please also join us at our other restaurants in the future Pirate's Landing, Sea Ranch, Pier 19 and Laguna Bob's.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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