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“Bed Bugs!!!!!!!!!!!!”
Review of Casa Rosa Inn

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Casa Rosa Inn
Ranked #4 of 4 Hotels in Port Isabel
San Antonio, Texas
Level Contributor
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Bed Bugs!!!!!!!!!!!!”
Reviewed 31 May 2011

Woke up to find out that the bed bugs were eating me alive i have 20-30 bites all over my body, nasty thats all i have to say.

  • Stayed May 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank torocanp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
casarosainn, Webmaster at Casa Rosa Inn, responded to this review, 6 January 2012
Dear Guest,

Thank you for choosing Casa Rosa Inn for your recent stay in our area.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following action was taken:

• Management and maintenance were informed of your report of bed bugs and extermination is being looked into.

I hope that the next time you visit our area, you will once again choose to stay at Casa Rosa Inn. We take our reviews very seriously, and I think you will be greatly pleased.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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33 reviews from our community

Traveller rating
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    11
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Arlington, TX
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 25 February 2011

Nasty....cigarette burns on vanity. Dried blood stains on sheets....nasty. Breakfast consisted of 4 pieces of bread and 6 nasty donuts in a display case. No coffee pot in room and no coffee in breakfast area. Workers complained when asked to make more at 8 am!!!!.

  • Stayed February 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank justaguy76018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
casarosainn, Webmaster at Casa Rosa Inn, responded to this review, 6 January 2012
Dear Guest,

Thank you for choosing Casa Rosa Inn for your recent stay in our area.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following actions were taken:

• Housekeeping staff received additional training in the level of cleanliness required of them as our employees.

• Breakfast staff received additional training in presenting a proper breakfast.

• Breakfast staff received additional training in the courteous manner in which they are to treat you, our valued guest.

I hope that the next time you visit our area, you will once again choose to stay at Casa Rosa Inn. I think you will be greatly pleased.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Port Isabel hotels

San Antonio, Texas
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 August 2010

Cheaper is not better, this place was disgusting! This place was a dump, it was supeficially clean and tidy but upon further inspection it was filthy. The walls in the bathroom had black mold coming through the paint, the counter tops in the restroom were stained, the floors were so filthy that my little boy's feet turned black from walking around barefoot, the sofa and chair were full of stains ( I was too disgusted to even touch them)! That evening when I was going to take a shower there was no hot water. I called the front desk and discovered the whole hotel was without hot water!! I was told that they would have it fixed by the morning. We didn't leave that evening because it was already late and we were exhausted.. so I barely got any sleep because I was paranoid about sleeping in the bed, I mean if the sofa was stained what could be lurking beneath the sheets. I could hear the people next to us arguing.. they were screaming and yelling, my little boy was scared. I could also hear people outside my room consuming alcohol and talking loudly in the breezeway. The next morning there was still no hot water, the manager tried to get us to stay in one of his other hotels that was further away. I immediately said no and I was refunded my money. I am paying more for a cleaner nicer hotel. Believe all the reviews about this place. Avoid it go somewhere else with more stars.

  • Stayed August 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank zannars442
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
casarosainn, Webmaster at Casa Rosa Inn, responded to this review, 6 January 2012
Dear Guest,

Thank you for choosing Casa Rosa Inn for your recent stay in our area. I am so sorry that your little boy was so frightened by the rudeness of your fellow guests.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following actions were taken:

• Housekeeping staff received additional training in the level of cleanliness required of them as our employees.

• Management received additional training regarding their responsibility to see to it that our valued guests remember to be thoughtful of their fellow guests.

• Management received my personal commendation in the way he treated you our valued guest.

We take our reviews very seriously. I hope that the next time you visit our area, you will once again choose to stay at Casa Rosa Inn. I think you will be greatly pleased.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maricopa, Arizona
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 June 2010

This hotel is very deceiving. The outside of the place looks decent enough at least better than a Motel. Our room was filthy. My children and I woke up to our bodies coevered in bed bug bites! Never Go Here!!!!

Stayed June 2010, travelled with family
Helpful?
2 Thank diazalex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
casarosainn, Webmaster at Casa Rosa Inn, responded to this review, 6 January 2012
Dear Guest,

Thank you for choosing Casa Rosa Inn for your recent stay in our area. I am sorry that it did not turn out to be the pleasant experience you had anticipated.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following actions were taken:

• Housekeeping staff received additional training in the level of cleanliness required of them as our employees.

• Maintenance was informed of your report of bedbugs in the room assigned to you and instructed to look into the matter and see to any needed extermination.

I hope that the next time you visit our area, you will once again choose to stay at Casa Rosa Inn. We take our reviews very seriously, and I think you will be greatly pleased.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ingleside, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 May 2010

The rooms are filthy dirty and they smell horrible!! We checked three rooms and none of them were clean! The carpet was so dirty I told my daughter and husband to be sure and keep their flip flops on the entire time. The beds "appeared" to be clean HOWEVER I had to change the pillows three times since they all seem to smell like URINE! The towels were actually unraveling, from age I guess, ane they were grey. The shower was anything but clean and again my daughter and I wore our flip flops in the shower! They have a pool but if the rooms are this bad can you imagine what was in the pool! We told the girl at the front desk and were told they could do nothing, seriously if there had been a room anywhere else we sure would not have chosen this one.I guess next time we will book our room FAR IN ADVANCE and definitely NOT stay at this filthy place!

  • Stayed May 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BeachMom_2007_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
casarosainn, Webmaster at Casa Rosa Inn, responded to this review, 6 January 2012
Dear Guest,

Thank you for choosing Casa Rosa Inn for your recent stay in our area.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following action was taken:

• Housekeeping staff received additional instruction in the level of cleanliness required of them as our employees.

I hope that the next time you visit our area, you will once again choose to stay at Casa Rosa Inn. We take our reviews very seriously, and I think you will be greatly pleased.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arlington
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 June 2009

This place is not the Ritz but your not paying that price either. It's really on the level of motel6 just more money. Friday night was about 110 bucks and the locaion is close to everything and not in a bad area. It has a pool but thats about it.

  • Stayed June 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank blueman23232
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
casarosainn, Webmaster at Casa Rosa Inn, responded to this review, 6 January 2012
Dear Guest,

Thank you for choosing Casa Rosa Inn for your recent stay in our area. I am glad that you found the location to be a good one for you.

Thank you for giving us a review, it is very much appreciated.

I hope that the next time you visit our area, you will once again choose to stay at Casa Rosa Inn. We look forward to welcoming you back.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Green Cove Springs, Florida
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 March 2009

The lobby is deceiving. It looks great! We were told the rooms had new carpeting. The carpets were filthy and had stains everywhere. Both rooms smelled horrible. The smell was likened to a combination of urine and old sour rags. The towels were thin, old, gray and basically disgusting. All the counter tops were sticky as was the floor in the bathroom. We asked over and over again for the room to be vacuumed. The same toe nail clippings continued to be on the floor along with little balls of paper and general dust balls. They always said they vacuumed but, obviously they did not. The sheets were thin and torn along the edges. We bought our own pillows and towels and wore flip flops in the shower. It was a horrible experience and worse than anything I would ever expect in a 3rd world nation. We could not find another room for a decent price because everything was already booked up. Thank goodness we did not spend much time in the room. We just slept, showered and left.
You can find plenty of reasonable hotels just over the causeway in South Padre Island. Just book ahead. Please, do yourself a favor, do not stay here.

  • Stayed February 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Joy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
casarosainn, Webmaster at Casa Rosa Inn, responded to this review, 6 January 2012
Dear Guest,

Thank you for choosing Casa Rosa Inn for your recent stay in our area. I am sorry it was not the pleasant experience which you had anticipated.

Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the following action was taken:

• Housekeeping staff received additional training in the level of cleanliness required of them as our employees and in properly maintaining our valued guests rooms.

We take our reviews very seriously. I hope that the next time you visit our area, you will once again choose to stay at Casa Rosa Inn. I think you will be greatly pleased.

Sincerely,
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Casa Rosa Inn

Property: Casa Rosa Inn
Address: 761 State Highway 100, Port Isabel, TX 78578-2426
Region: United States > Texas > Texas Gulf Coast > Port Isabel
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Swimming Pool
Hotel Style:
Ranked #4 of 4 Hotels in Port Isabel
Price Range (Based on Average Rates): £
Hotel Class:2 star — Casa Rosa Inn 2*
Number of rooms: 44
Official Description (provided by the hotel):
Welcome Corporate, Commercial, and Family Visitors! You'll love our newly built hotel in historic Port Isabel Texas, only 4 miles from the beautiful beaches of South Padre Island. Casa Rosa Inn is a business friendly motel located in Port Isabel, close to Port Isabel Historical Museum, Port Isabel Lighthouse, and Dolphin and Nature Research Center. Other area points of interest include Schlitterbahn Beach Waterpark. ... more   less 
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Also Known As:
Casa Rosa Hotel Port Isabel

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