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“Pleasant Surprise”

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Tanglewood Resort and Conference Center
Ranked #1 of 4 Hotels in Pottsboro
Reviewed 15 September 2013

We booked a room at the last minute for a little getaway at the end of summer.
We were very pleasantly surprised at the nice experience we had. This resort has been there for a long time and has had it's ups and downs. It is a beautiful area and we are frequent visitors to this lake as we keep our boat at this lake. It has been many years since we have been to Tanglewood for an overnight stay. The rooms are comfortable, large enough and the bathroom is nice enough. Bed was comfortable and AC excellent.
We spent one day at the pool and it is a pretty nice pool. I believe the water is chilled, the temperature of the pool was very refreshing and typically in Texas by the end of summer most swimming pools feel like bath water. There is a very nice outdoor deck to have lunch, drinks etc that is connected to a very nice sports bar. The only thing that would have been nice is if there had been wait service at the pool. We were there after Labor Day and perhaps during the more peak times they might. It was no big deal to us though to go to the bar and get a drink. We did not eat at the restaurant in the evening, we went into town to eat but in retrospect, wish we had tried it. We did have a great breakfast the next morning in the dining room. Nice wait staff and the food was very good and very reasonable.
We will go back! It is a local enough to Dallas to be a weekend getaway without driving a long distance. I read several negative reviews about being a Resort but seriously... do people expect the Four Seasons or the "W" at a lake area. It was a great, close and very reasonable place and we wish we had utilized it earlier in the season. There are also condo's that can be rented for families or larger groups that are available. It is a great lake view also!

Room Tip: Odd numbers of rooms face parking lot or woods. Even numbered rooms offer a lake view.
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  • Stayed: September 2013, travelled as a couple
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1  Thank kelleypie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monica W, Guest Relations Manager at Tanglewood Resort and Conference Center, responded to this reviewResponded 16 September 2013

Thank you for the great feedback. We are so glad you enjoyed your stay!

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232 - 238 of 382 reviews

Reviewed 6 September 2013

My partner and I stayed one night there just this week and we so wishes we had more time! Our view was amazing, our room was so comfortable and spacious. Our service was excellent. Every face we saw was a friendly one. Every member of the staff went above and beyond to welcome us and make us feel at home. We will definitely be returning (with more time to stay), the amenities were just as pleasant as the staff. We give Tanglewood and it's staff an A+!!

  • Stayed: September 2013
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Thank turtlelover11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monica W, Guest Relations Manager at Tanglewood Resort and Conference Center, responded to this reviewResponded 16 September 2013

We wish you could've stayed with us longer too, but we can't wait to see you on your next visit!

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Reviewed 5 September 2013

Excellent location and facility for groups and meetings of all sizes. Scenic views, trails, golf. Lake and watercraft for use. Also great get away from the city to enjoy and experience Lake Life at it's best! Must see!

  • Stayed: March 2013
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Thank yomanshi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monica W, Guest Relations Manager at Tanglewood Resort and Conference Center, responded to this reviewResponded 16 September 2013

Very glad you enjoyed. Come see us again soon!

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Reviewed 25 August 2013

To call this place a "Resort" is very sad in the least. To even use Tanglewood and Resort in the same sentence is humorous at best. The only good thing on the property for the children is the pool. To pay almost $300 a night for the use of a "Villa", again making you think that the room is going to be much more then just an old musty outdated "Motel" type room is a joke. SAVE YOUR MONEY and take the kids to "Great Wolf Lodge"!! The cost is about the same and is way more FUN for the children. Where do I start? Oh yes, the old outdated front lobby with who knows how old the leather couches are, my guess is at least 10 years. Then there would be the old moldy damp carpet throughout the whole main "motel" building. They are constantly having to place big floor fans to try and dry out the must moldy stuff. Scary when you think of all the mold growing underneath the carpet. The main corridors of the floors are not air conditioned at all. You feel like you're in the tropics when the elevator door opens to go to the rooms. The "villas" are no better, do not kid yourself!! Old outdated televisions, notice the word choice televisions :) (Picture tube style). The villa we stayed in with the addition of what they call the lockout also had an old tube style television. All of the appliances in the villa where we stayed looked like they were original at the time the villas were built. They looked to be, at a minimum, 15 years old. Old musty carpet and drapes throughout the villa. The fold out couch mattress springs were coming through the material. Very sad, there is absolutely no attention to detail on the cleanliness or upkeep of this property. The towels look like something that you might get handed to you at the YMCA after getting out of the pool. You would think that a resort that charges resort type prices would have resort type towels to dry off in your "luxury villa." The entire property needs to be totally gutted and renovated. Dust everywhere in the dining area, just look you will find it. The main observation tower at the top on the outside looks like it is going to fall down. Trust me if you go there, you too can see the outside paneling of the tower is missing and the entire outside of it is rusted and does not even look safe to be up in there where a bar is located. I wonder when the last time a structural engineer reviewed the tower and deemed it safe to be up inside? Extremely disappointed in our experience. Would not come back, and certainly will not ever recommend to friends or family. I will tell them to steer clear of the moldy, outdated , SO called resort Tanglewood AKA "The Moldy Shangri-La" The entrance to this so called resort should read. Buyer/Guest beware, enter at your own risk. At least then, the owners of this SO called resort would be truthful to their unsuspecting guests and possible owners. :( I feel that the owners are more concerned with the cash in their pockets than spending it in the right places. In fact, they would have more money in their pockets if they renovated and truly cared about their guests.

Room Tip: Seriously my only tip is to avoid this place. Your money is better spent elsewhere. I added pic of...
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  • Stayed: August 2013, travelled with family
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1  Thank 321TheTruth1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monica W, Guest Relations Manager at Tanglewood Resort and Conference Center, responded to this reviewResponded 5 September 2013

Dear Guest,

We take our reviews very seriously and appreciate your feedback.

We are constantly making improvements and I am sure you can understand how
this is a process. During your stay I'm sure you were able to view the new
carpet in our hotel lobby as well as through the hotel. The smell you may
have smelled was that of the new carpet since it does give off a strong new
carpet aroma. We apologize for that smell during your stay. We are also in
the process of replacing different appliances and furniture in all rooms
right this moment and will be doing so for the next few months. We are very
excited about the improvements being made.

Your review has allowed us to place more focus on some of our upcoming
projects and we thank you!

We hope that in the future you will give us another chance and allow us to
satisfy all of your getaway needs.

Feel free to email or call me at any time to discuss your stay in further
detail mwolf@tanglewoodresort.com or 903-462-7855.

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Reviewed 13 August 2013

Stayed at tanglewood for two nights and loved the peaceful getaway! The Master Villa Rooms are amazing I could have stayed in the jacuzzi tub the whole time!! But we swam and played golf along with watching the lake from our balcony room! And the staff was very polite! I would recommend to anyone for a peaceful vacation!

  • Stayed: August 2013
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Thank Krystal3232
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monica W, Guest Relations Manager at Tanglewood Resort and Conference Center, responded to this reviewResponded 16 August 2013

Fantastic! We're so glad you enjoyed your stay. Thank you for taking the time to write a review. We hope you visit again soon.

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Reviewed 13 August 2013

Love this place, has been a family favorite place since the late 80's. Great place to just get away from the city and relax. Monica is exceptional, knew just the room for Me. Great for a Family Vacation. Or a romantic weekend.

Room Tip: Master Villa is Amazing, Large Jacuzzi Tub in Master Bath/Bedroom, full kitchen, washer & dryer.
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  • Stayed: August 2013, travelled solo
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Thank Snicker2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monica W, Guest Relations Manager at Tanglewood Resort and Conference Center, responded to this reviewResponded 16 August 2013

Thanks for the compliment! It was our pleasure serving you. See you next time.

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Reviewed 12 August 2013

My wife and I recently had a weekend get away at the Tanglewood Resort on Lake Texoma. The room was large, clean and had a great view of the lake. Although there was some minor service issues at Barnacles Sports Bar and the Tower Lounge, the food was great and the drinks were reasonably priced. My wife also thoroughly enjoyed a spa treatment on Saturday afternoon. Overall, it was an excellent weekend away and we will definitely return.

  • Stayed: August 2013, travelled as a couple
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1  Thank Ryan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Monica W, Guest Relations Manager at Tanglewood Resort and Conference Center, responded to this reviewResponded 16 August 2013

Thanks for the great feedback Ryan. We're very pleased that you and your wife had a nice visit. We value all feedback and always strive to make every visit a positive experience. Thanks again and we'll see you next time.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Tanglewood Resort and Conference Center

Address: 290 Tanglewood Cir, Pottsboro, TX 75076-4869
Phone Number:
Region: United States > Texas > Pottsboro
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Pottsboro
Price Range: £99 - £133 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Tanglewood Resort and Conference Center 3*
Number of rooms: 230
Official Description (provided by the hotel):
Situated on Lake Texoma, Tanglewood Resort offers accommodations, a wide variety of exciting activities, excellent meeting facilities and an experienced, qualified staff sure to make your stay memorable. From excellent dishes from our Commodore Dining Room to a casual pool-side experience at Skooners Vacation Bar & Grill, Tanglewood Resort offers a wide range of resort amenities: Relax at one of our 3 pools or hot tub. Enjoy volleyball, basketball, horseshoes, or a tennis or pickleball match at one of our tennis courts, or sit back and relax.Located just north of Dallas/Ft. Worth and a short drive from Oklahoma, Tanglewood Resort provides the perfect setting for both personal relaxation and business retreats. The Tanglewood Hotel features 120 spacious and beautifully appointed guest rooms. Looking for accommodations that are more spacious for the family and family pet? Our 126 beautiful villa rooms will not disappoint with options from 350-1400 sq feet of space. ... more   less 
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Also Known As:
Tanglewood Resort Hotel Pottsboro
Tanglewood Hotel Pottsboro

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