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Hilton Garden Inn Dallas / Richardson
Ranked #1 of 18 Hotels in Richardson
Certificate of Excellence
Reviewed 16 June 2014 via mobile

My wife and I stayed recently while in Texas. We stayed a total of two nights. The hotel had a good location for our purposes. Not being from Texas we were surprised at the lack of outdoor seating and no outdoor pool. Coming from the North it would be a welcome addition after a long day of travel. Our room was excellent and we only had one morning of discomfort as the A/C needed repair. Made getting into a suit very uncomfortable however was temporary as the maintenance staff promptly repaired it. I would recommend notifying guests next time so we are aware versus just letting us "roast" as we may have been able to use another area to dress to stay cool. We had breakfast each morning at the hotel. Typical bagged eggs, potatoes, bacon, pastries, and some fruit. Sufficient however left room for improvement. We did not have a vehicle and had our own transportation to the hotel from the airport so cannot comment on parking. From what we saw it was ample. There are a few restaurants within the hotel shuttles limited radius of 5 miles. The shuttle was prompt and responsive for our needs. We would stay here again if in the same area.

Stayed: June 2014, travelled on business
Thank akinney9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this reviewResponded 17 June 2014

Thank you very much for your review, and we appreciate you choosing our hotel. I'm glad to see that overall, your stay was a pleasant one. While our pool and spa are both indoors (and therefore available year-round...a plus during the winter), guests are welcome to enjoy our sundeck at the rear of the hotel, or sit al fresco for breakfast, dinner, or happy hour on the terrace adjacent to our restaurant. We also invite guests to enjoy some fresh air by walking on the new paved path that runs along the pond behind our hotel.

I do apologize for the issues you experienced with your room's AC, and have forwarded your comments to both my engineer and front desk to ensure we are always informing guests of any issues and doing our best to resolve them promptly.

Thank you again for the feedback, and should your travels bring you back to the area, we'll look forward to welcoming you back.

Sincerely,
Terry Martinez
General Manager, Hilton Garden Inn Dallas/Richardson

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415 - 421 of 679 reviews

Reviewed 15 June 2014

Motel was a great place to stay, room was very nice. I was thinking we had continental breakfast but it cost $10.00 per person. Stayed there because advertisment said it was half mile from church I was going to for a wedding,but it was 12 miles away.Other than that it was a great place.

  • Stayed: May 2014, travelled with friends
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Thank ray b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this reviewResponded 17 June 2014

Thank you very much for the review, and we appreciate you choosing our hotel. However, I do apologize for the miscommunication regarding the church you were attending for a wedding, and I'm sorry to see that it was farther away from our hotel than originally planned. We are reviewing our collateral to ensure all information is correct, and hope that regardless of the error, you enjoyed the wedding.

Thank you again, and we look forward to welcoming you back.

Sincerely,
Terry Martinez
General Manager, Hilton Garden Inn Dallas/Richardson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2014

We stayed there with a Lacrosse team and the staff was extremely professional and helpful. The hotel is very new and nice and has excellent breakfast and accommodations. Also has fast internet and great wireless coverage.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank rkhami
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this reviewResponded 13 June 2014

Thank you very much for the wonderful review, and we're delighted you and your team enjoyed your stay with us. Glad to see that our accommodations and amenities met your needs, and I'm especially pleased that my team helped you all feel right at home. I hope the lacrosse game was also a success!

Thanks again, and we look forward to welcoming you back.

Sincerely,
Terry Martinez
General Manager, Hilton Garden Inn Dallas/Richardson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2014

...and was very pleasantly surprised by how really nice this property was. Very fresh, clean, rooms and amenities and super nice and smart staff. Can definitely recommend it. Good shopping and restaurants in the area. E-Z on/off the highway access.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank Barbara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this reviewResponded 11 June 2014

Many thanks for the kind words, and we appreciate you choosing our hotel. So glad that you enjoyed your stay, and that our accommodations and amenities met your needs. We hope the wedding was also enjoyable, and should your travels bring you back to the area, we'll look forward to welcoming you back!

Sincerely,
Terry Martinez
General Manager, Hilton Garden Inn Dallas/Richardson

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Reviewed 2 June 2014 via mobile

I was really impressed by this hotel. Mainly the decor and finish. Also the staff is very nice and competent. Despite being right on the very busy Bush Toll Road, our room was silent. An extra - the pond behind the hotel is a magnet for bird life.

Stayed: June 2014
Thank RobLaw47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this reviewResponded 3 June 2014

So glad you enjoyed your stay with us, and I'm especially pleased you enjoyed some time bird-watching behind our hotel. We've received a lot of positive comments on the new walking path around the pond, as it lends itself to both outdoor exercise and enjoying mother nature. I'm pleased you enjoyed our accommodations and amenities, and that my team was helpful and welcoming.

Thanks again, and we look forward to welcoming you back.

Sincerely,
Terry Martinez
General Manager, Hilton Garden Inn Dallas/Richardson

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Reviewed 2 June 2014

Well maintained, great people, good place to stay, nice lobby to relax in, nice pool and work out room. Food options are great as well, hotel has a good dinner, a steak house is just down the road. Easy access to the highway

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hilton Garden Inn
Thank Eric W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this reviewResponded 3 June 2014

Many thanks for the great comments, and we're so glad you enjoyed your stay with us! It looks like you took advantage of much of what our hotel has to offer, from our pool and fitness center to our restaurant, and I'm delighted my team was warm and welcoming.

It's our pleasure having you as our guest, and we look forward to welcoming you back.

Sincerely,
Terry Martinez
General Manager, Hilton Garden Inn Dallas/Richardson

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Reviewed 1 June 2014

We have been Hilton Honor members along with other hotel rewards club members. We have stayed at a variety of hotels including some very high priced hotels. This hotel bets the heck out of any other hotel including high priced ones. We stayed here over Memorial Weekend. The hotel was clean, everyone we encountered came in contact with was courteous and professional. We have stayed here a number of times before with the last time being a year ago exactly, and yet every person who worked there last year when we were there remembered us and some even remembered our names. The staff in the restaurant both breakfast and evening remembered us and after the first morning we were there they knew exactly what we wanted. I drink iced tea in the morning (and all day long) and after the first morning the staff had tea brewed and ready for me as soon as we sat down. I walk with a cane and everyone was always helpful getting things for me so I wouldn't have to get up. We ate dinner at the restaurant 3 night and each time was excellent. The chef prepares some enjoyable specials.The restaurant staff and the front desk staff were all so friendly always stopping and talking to us. The hotel has some beautiful gardens and outdoor space all around the hotel. We saw a number of hummingbirds on one of our walks outside. We were there for just over a week and it is definitely our home away from home in the Dallas area. Great management leads to great staff all the way around.

  • Stayed: May 2014, travelled as a couple
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Thank husbandandwifetravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MagnoliaLodging, General Manager at Hilton Garden Inn Dallas / Richardson, responded to this reviewResponded 2 June 2014

Wow - what a fantastic review! We are so pleased that you've enjoyed your stays with us over the years, and appreciate your business and loyalty. While we always enjoy reading guest feedback, it is truly rewarding to read a review from someone who's stayed with us several times, and continues to enjoy their experiences with us. I'm especially pleased that my team has always been warm and welcoming - and helpful - during your stays. We all work hard to make each guest feel right at home.

Many thanks again for the great comments, and we look forward to welcoming you back!

Sincerely,
Terry Martinez
General Manager, Hilton Garden Inn Dallas/Richardson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Dallas / Richardson

Address: 1001 W President George Bush Hwy, Richardson, TX 75080-1147
Phone Number:
Region: United States > Texas > Richardson
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Richardson
#2 Business Hotel in Richardson
Price Range: £71 - £175 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Dallas / Richardson 3*
Number of rooms: 125
Official Description (provided by the hotel):
Hilton Garden Inn Dallas/Richardson offers a full-service experience in a boutique, artistic setting. With easy access to US-75, TX-190 and the DART light rail, the hotel is minutes from the Telecom Corridor, shopping, and dining. Enjoy a drink in our Pavilion Lounge, a relaxing swim in our pool, an invigorating workout in our gym, or a delicious meal at The Great American Grill. If work beckons, enjoy free Wi-Fi and remote printing, or make use of our business center and meeting rooms. ... more   less 
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Also Known As:
Hilton Garden Inn Dallas / Richardson Hotel Richardson
Hilton Garden Inn Richardson

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