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“Outstanding customer service”

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Holiday Inn Dallas-Richardson
Ranked #12 of 17 Hotels in Richardson
Luton, England, United Kingdom
1 review
“Outstanding customer service”
4 of 5 bubbles Reviewed 15 June 2014

I stayed here on a business trip 8-13 June and it met my needs perfectly. The room was spacious and clean with good facilities. The staff were excellent, nothing was too much trouble for them. Our breakfast waitress, Betsy, deserves a particular mention - greeted with a smile every morning, helpful and polite. It was a great start to the day.Breakfast selection was good with both cooked and continental options. I'd definitely stay here again.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Accountsgirluk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abdul B, General Manager at Holiday Inn Dallas-Richardson, responded to this review, 16 June 2014
Thank you for your recent stay with us and reviewing our property. We aim to provide the best possible service and experience and it is always great to know from our guests on how we are doing. I will definitely pass on the message to Betsy who is one of our star and long term employee at this hotel.

Regards

Abdul Bheda
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150 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (28)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Japanese first
  • Spanish first
  • Any
English first
Samntha
Level Contributor
35 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed 5 May 2014

My husband and I stay at Holiday Inn's because the quality is consistent and it's modernized. I totally regretted ever saying that because not this Holiday Inn! The room was dingy and still stuck in the 80's! The furniture, wall paper, curtains, pictures on the wall, bathroom sink, cabinets, bathroom tile, and rug were all 80's decor! I'm actually shocked that the decor/facility hasn't been remodeled already. We used the pool and again, the entire pool area/gym was 80's style. The pool was decent size and entertained my daughter but there was hair clumped to the pipes coming out of the dolphin fountain. Breakfast buffet was also decent but not worth $14 if it didn't come with the room price. Area surrounding the hotel was okay and there was always parking. I would not stay again because I like modern hotels. If you want to relive the 80's, maybe watch Knight Rider while eating a t.v. dinner, then this is the place for you!!!!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank AGM-222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abdul B, General Manager at Holiday Inn Dallas-Richardson, responded to this review, 7 May 2014
Thank you for your recent stay with us and reviewing our property. We aim to provide the best possible service and experience and it is always great to know from our guests on how we are doing. We are sorry that this visit was a disappointment for you due to the condition of the hotel lobby and cleanliness of bath tub. We are working on improving on the aspects you have highlighted in the review with up coming major hotel renovation including Lobby area and sleeping rooms and we hope we can show you what we have done in the future.
Regards

General Manager ,
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Cirencester, United Kingdom
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 17 April 2014

I have stayed in this hotel a number of times in the last 12 months and find it provides what I need at a reasonable cost. The gym is small with just two running machines but I have always had access to one when I wanted. The pool is also small and not a major attraction.
I find the hotel quiet and comfortable for business visits and provides what I need.

Room Tip: The hotel in on the main road 75 which is busy so select a room away from main road side of the buil...
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  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abdul B, Manager at Holiday Inn Dallas-Richardson, responded to this review, 22 April 2014
Thanks for taking the time to review your stay with us. We're so happy you took time and dug the location and décor, Perfect timing since we are about to start a major face lift for this hotel and I will make sure to address your concerns and suggestion to the designer. .We thank you again and look forward to having you stay with us again.

General Manager
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Florence, Kentucky
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 3 April 2014

Mike went above and beyond to assist my Mom and I. The service was amazing and Mike should get promoted to elite status. The rooms were clean. Restaurant made a last second dinner. Just amazing. What else can I say!

Room Tip: Ask for Mike, You cant go wrong
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lwill2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abdul B, Manager at Holiday Inn Dallas-Richardson, responded to this review, 4 April 2014
Thank you for your five star review! Holiday Inn Richardson, tx is happy that our Super star Mike was able to be of service. Instilling in our guests a sense of warm welcome throughout their stay is our goal and it is validating to hear we were able to deliver. We appreciates your enthusiasm for your stay with us. We hope to have another opportunity to demonstrate to you our commitment to guest satisfaction.

General Manager
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San Antonio, Texas
Level Contributor
52 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 12 March 2014

We went there to see our Uncle in the Hospital. The hotel was easy to access, clean and very comfortable sleeping/resting and quite. The staff was very helpful and accommodating. There's a Continental and a Full Breakfast buffet, and had a variety of items to choose from. Wait staff was very friendly and easy to get what you needed for your breakfast. The only thing the room was missing was a refrigerator. Enjoyed the stay and recommend.

Room Tip: Room on the lower floor where we stayed was just right for our needs.There's also an atrium with...
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  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IslandGirl055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abdul B, General Manager at Holiday Inn Dallas-Richardson, responded to this review, 20 March 2014
Thank you for leaving our hotel a review! . We are happy that you enjoyed our complimentary breakfast. We hope that you will stay with us again sometime!

Management
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Upper Arlington, Ohio
Level Contributor
161 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed 5 March 2014

This is an older Holiday Inn, but fairly well maintained. The rooms are clean, and the breakfast buffet is adequate. The decor in the rooms is a very dated 1980's look, but seems to be in good repair. Overall a good choice if you are doing business in Richardson as the location is good and are looking for a Priority Club hotel. Staff is very friendly but slow - check in was backed up and I waited about ten minutes fairly late at night. Otherwise, no major complaints.

Room Tip: The executive floor rooms get you a bathrobe and some pretty wildly dated tilework in the bathrooms...
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 43220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abdul B, General Manager at Holiday Inn Dallas-Richardson, responded to this review, 20 March 2014
Thank you for leaving our hotel a review! We apologize that your room and the hallways did not meet your expectations. We do have updates to both in our plans for the near future. We are happy that you were pleased with our staff and hope that you will stay with us again sometime to see a newer look of the hotel.

Management
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Menifee, California
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 5 March 2014

Great staff, they go out of the way to help you. The rooms were very clean. We would not hesitate to use the Hotel next time we visit the Dallas area. The commute to the Dallas Convention center took only 20 Minutes

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abdul B, General Manager at Holiday Inn Dallas-Richardson, responded to this review, 20 March 2014
Thank you for sharing your comments on your stay at the Holiday Inn Richardson Tx .We appreciate your comments and hope that you will stay with us again in the near future when traveling to the Richardson- Dallas area.

General Manager
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Additional Information about Holiday Inn Dallas-Richardson

Property: Holiday Inn Dallas-Richardson
Address: 1655 N. Central Expressway, Richardson, TX 75080
Phone Number:
Region: United States > Texas > Richardson
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 17 Hotels in Richardson
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Dallas-Richardson 3*
Number of rooms: 220
Official Description (provided by the hotel):
The Holiday Inn Select Dallas/Richardson Hotel, a Quality Excellence Award Winner for 7 consecutive years, is a 220 room, full-service hotel. 100% non-Smoking.Guest room amenities include complimentary high-speed Internet access, both wired and wireless; 84 TV channels with HBO; free local and toll calls; and our new shower amenities. What's new? adjustable shower-head and rounded shower curtain/rod. Our executive level rooms now have an in-room safe and brand new pillow-top Posturepedic mattresses, refrigerator, robe and turn-down service. The 24-hour business center: computer, copying, and printing.Hotel amenities: restaurant/lounge with happy hour M-F, 4-7 PM, with reduced prices and free hors d'oeuvres, fitness center w/Nautilus equipment, indoor/outdoor pool, and laundry facility.We are located in the heart of the Telecom Corridor, on N Central Expwy (Hwy 75) and Campbell Rd. From 635; take 75 N. Exit Campbell Rd-(#26); U-turn and go south on Central Expwy. 1/2 mile S of Campbell. Nearby attractions: downtown Dallas: JFK Memorial, the Arts District (over 160 museums, galleries, and artistic attractions!), Collin Creek Mall 1 mi. north of us. ... more   less 
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Also Known As:
Holiday Inn Select Dallas - Richardson Hotel Richardson
Holiday Inn Richardson
Richardson Holiday Inn

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