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“Quality Not Expected in Rockport ...”

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Holiday Inn Express Hotel & Suites Rockport / Bay View
Ranked #5 of 20 Hotels in Rockport
Certificate of Excellence
Reviewed 21 October 2012

I attended a master naturalist seminar in Rockport over the past weekend, and most of the participants stayed at the Holiday Inn Express. So, I did too. I wasn't expecting much but found the best Holiday Inn Express I have experienced anywhere. Sparkling clean with a sense of newness everywhere. The breakfast buffet was far better than average; the rooms clean and comfortable, with excellent bedding and good lighting for reading. And, it was right across a small bay from one of the best family beaches in Texas - literally within a long walk of a good marine museum and the local aquarium as well. I doubt few persons actually go to Rockport for business (birding yes but business no) but this is a budget hotel worth emulating elsewhere.

Room Tip: Top floor is most quiet. No surprise there.
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  • Stayed: October 2012, travelled on business
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Thank Playaman47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
abvirkpt, General Manager at Holiday Inn Express Hotel & Suites Rockport / Bay View, responded to this reviewResponded 12 February 2013

Dear Guest,
Thank you for the wonderful comments, we absolutely appreciate the time you have taken to do so. I'm glad that you found our hotel very satisfactory and that all needs were met. We look forward to seeing you soon.

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113 - 119 of 161 reviews

Reviewed 24 September 2012

This hotel is right in the heart of everything in the Rockport/ Fulton area, many attractions within walking distance. Love the decor and colors. The rooms come with micro and mini fridge, so you can bring wine/beer and snacks to your room to keep the party going.

Room Tip: Ask for the third floor with a bay view.
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  • Stayed: September 2012, travelled as a couple
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3  Thank casajasso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rkptx, General Manager at Holiday Inn Express Hotel & Suites Rockport / Bay View, responded to this reviewResponded 12 February 2013

Dear Guest,
It is always nice to hear great feedback from our guests. I am pleased to know that you enjoyed your stay and the location of the hotel was convenient for your plans. Look forward to your return to our hotel.
Thank you

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Reviewed 24 September 2012

This was a two night stay to visit local birding locations. We were greeted promptly and our reservation was accurate. The staff was prepared for our check-in with key cards prepared for us already. We were directed to our room in a very clear manner. There was a luggage trolley available.
Our room was clean and neat. There was a very helpful "kitchen" counter with a sink and paper towels over the refrigerator and microwave. The refrigerator had a freezer which is a big plus in my book.
When we arrived back to the room after having been out all day the room had been cleaned but the coffee service had not been replenished. We went to the front desk to get more and were only able to get the coffee, the clerk didn't have cups or sugar/stirrer packets. Luckily we grabbed them from the breakfast area.
In the morning, very early, we were checking out and found the elevator was not working so we had to take all of our luggage etc. down the stairs. We informed the front desk clerk who made a phone call immediately to handle the situation.

  • Stayed: September 2012, travelled as a couple
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1  Thank lauriefoss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rkptx, General Manager at Holiday Inn Express Hotel & Suites Rockport / Bay View, responded to this reviewResponded 12 February 2013

Dear Guest,
Thank you for taking the time to convey your wonderful comments about our hotel and our staff. The staff is what makes our hotel and we take great pride in that. I believe you stayed in one of our suite rooms, glad to know you enjoyed the room. i sincerely apologize about not getting coffee and condiments the next morning, I have taken this matter up with our housekeeping dept and the front desk.
I appreciate you letting us know about the elevator, I apologize for the inconvenience you incurred. I do hope the you will visit out hotel soon.

Once again, thank you

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Reviewed 22 September 2012

Place is located blocks away from the water and close enough to get access to stores and restaurants. We booked a suite and it was huge. The kitchenette was perfect for storing our cold drinks and the counter area was big for us to fix food for the beach. Breakfast was great and plentiful, and the staff was extremely cordial and helpful. I have yet to visit an HIE that HASN'T had great service yet. Rockport is no exception.

  • Stayed: July 2012, travelled with family
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Thank clubmayhew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2012

If you find yourself in the position where you end up in Rockport, whether for business or pleasure, then this is likely the best place to stay. We arrived and the desk clerk had a strange look on his face. Turns out that the elevator was broken. This was not a problem for us, but I would imagine that if I was disabled, this would be a huge problem. And, judging by the look on his face, this had been a major problem for people who came before us. No matter, we moved on and checked in. The room we had on the second floor was great. It was immaculately clean, very large, and had a little kitchenette with a small set-up in case we had decided to have something to eat in our room. It even had a view of the bay, which was nice. The television was a flat screen with plenty of cable options, but every now and again the sound would go out, which is odd. No complaints about the room at all. The breakfast the next morning was as you might expect for a free breakfast that comes with the room. Certainly nothing outstanding, but nothing terribly wrong either. Oh, there was a pancake maker. That was nice. All and all it was a fine place to stay and, most importantly, it was clean. When you are staying in a small, if not slightly run-down town, like Rockport, is there really a greater compliment that one could give a hotel besides saying that it was clean?

  • Stayed: September 2012, travelled on business
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Thank ashfoster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2012

We arrived at the Holiday Inn Express in Rockport tired and hungry after a long day at a funeral. We had reserved a handicapped accessible room (I use a walker) and showed up at 5:30pm with our printed reservation. The clerk seemed to express surprise that we were there. He said the elevator was broken and the only rooms available were on the second floor. He laughed and said the elevator was supposed to be fixed "today" and then just smiled and shrugged his shoulders. My husband asked if the clerk could help us find another room somewhere else. The clerk didn't seem to know how to do that or acknowledge that it was his problem. He reluctantly called the Value Inn across the street and asked if they had rooms on the first floor (they did). We decided to make the 4 hr trip to go home instead of staying at the Value Inn. I will not ever go to a Holiday Inn Express because of their lack of customer service. A pretty lobby and slick web site doesn't make up for a dismissive desk clerk.

  • Stayed: September 2012, travelled with family
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2  Thank bds2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Rockport / Bay View, responded to this reviewResponded 24 September 2012

Dear bds2010,

Thank you for your review regarding your recent stay at our hotel. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Pam G.
Case Manager
IHGCare

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Reviewed 4 September 2012

Stayed here over the Labor Day weekend. The hotel was pretty (judging by the parking lot and attendance at breakfast) but the hotel was quiet otherwise. For a short stay, the room was almost spacious. There was a small fridge with mini-sink and microwave for the "kitchenette". Location was easy - off the main drag but very close to the shore. We walked to the beach instead of driving (its a hike if you are dragging chairs, cooler, etc).
Breakfast was great: eggs were warm, pancake machine never had a line and they have the best cinnamon rolls!!!!
This is a newer hotel, so the room was fresh and clean as was the rest of the hotel. The staff was very friendly.
The price might have been a bit high; but for the location and cleanliness, it was worth it.

Room Tip: Request an upper floor with view of the beach.
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  • Stayed: September 2012, travelled as a couple
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Thank springmissy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Rockport / Bay View

Address: 925 Lady Clare St, Rockport, TX 78382-3132
Region: United States > Texas > Texas Gulf Coast > Rockport
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Rockport
#3 Family Hotel in Rockport
#3 Romantic Hotel in Rockport
Price Range: £83 - £137 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Rockport / Bay View 2.5*
Number of rooms: 69
Official Description (provided by the hotel):
2013 TORCHBEARER AWARD FOR EXCELLENCE IN HOSPITALITY AND SERVICE. We are excited to share that Intercontinental Hotels Group (IHG) has awarded the Holiday Inn Express & Suites Bay View Rockport with the 2013 Torchbearer Award, it is the highest honor for exceptional quality and guest satisfaction. This prestigious hospitality award goes to the top 3% of all Holiday Inn Express hotels in North America, and is measured by overall guest satisfaction scores. Rockport Hotel's Guests Enjoy Home Away from Home. The Holiday Inn Express(R) Hotel & Suites Rockport - Bay View stands out among Rockport hotels thanks to its convenient location and amenities. Boasting impressive views of Aransas Bay and easy access to local businesses and attractions, this hotel is perfect for your Rockport, TX trip. The hotel's business guests enjoy being near companies that include Pro Build, Kiewit, HEB and Air Logistics, as well as the Paws and Taws Convention Center in Fulton. Free high-speed, wired and wireless Internet access makes it easy to stay in touch with clients, and the Business Center is open 24 hours.Leisure guests lodging in Rockport, TX enjoy an abundance of attractions and activities near the hotel. The historic Fulton Mansion provides a glimpse into the late 1800s, and the Texas Maritime Museum educates visitors about the state's rich history. Recreational activities are also popular, and Rockport Beach Park's Blue Wave Beach and Goose Island State Park make it easy to enjoy hiking, biking, picnicking and much more. Enjoy outstanding amenities while lodging in Rockport, TX, including the free Express Start Breakfast Bar and complimentary coffee and cookies in the lobby throughout the day. A 24-hour Fitness Center encourages you to maintain your workout routine, and the outdoor, heated pool is a great place to relax. This 100% smoke-free hotel is ready to welcome you to the Rockport - Fulton area! ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Rockport / Bay View
Holiday Inn Express Hotel & Suites Rockport / Bay View Texas

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