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“Great Service we will come back”

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Best Western Plus Rockwall Inn & Suites
Ranked #4 of 7 Hotels in Rockwall
GreenLeadersBronze level
Reviewed 18 July 2014

We were here for company training stayed in this hotel for more then a week. Every one treated us respectfully. We enjoyed Pool almost every day. Hotel has only one way entry and exit but this is very well kept hotel and beds are very comfortable. We enjoyed our stay and would not hesitate to recommend this hotel to any one coming to Rockwall. Staff here are awesome. We felt convenient mainly because restaurant and shops are in walking distance.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with Best Western
Thank Jerome A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwrockwall, Manager at Best Western Plus Rockwall Inn & Suites, responded to this reviewResponded 3 September 2014

Thank you for your kind words. We look forward to seeing you again.

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180 - 186 of 312 reviews

Reviewed 18 July 2014

The staff is very friendly and attentive. Roland at check-in, and Paula were very helpful. The breakfast area was well stocked, and Paula was very attentive to the guests. This was my first stay at a Best Western. I cancelled reservations with another hotel, because the staff was so pleasant. As a father traveling with to young sons, ages 4 and 8, I was happy with the helpful service.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Best Western
Thank Theron W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwrockwall, Manager at Best Western Plus Rockwall Inn & Suites, responded to this reviewResponded 3 September 2014

Thank you for your kind words. We strive to give each guest an excellent experience.

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Reviewed 17 July 2014

The continental breakfast is pathetic. Quality of food is extremely cheap and getting worse. I would totally skip it and not waste your time. The breakfast staff does a very good job, but have very little to work with.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Best Western
Thank Robert A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwrockwall, Manager at Best Western Plus Rockwall Inn & Suites, responded to this reviewResponded 3 September 2014

Thank you for taking the time to post your opinion. Our breakfast meets or exceeds the requirements given by Best Western. Most of our guests are more than happy with the complimentary hot breakfast items we provide.

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Reviewed 16 July 2014

This place had updates, but they were poorly done. Everything was just strange. It was an older style hotel before updates. We had a suite. Overpriced. Bed was okay. Cable was okay. Bathroom was weird. Just thrown together. Shoddy workmanship in remodel. The room was clean. Had a coffee pot, microwave and mini fridge. Hair dryer doubled as a nightlight. The place is next door to a car dealership and the lights from there shine right into your room. Right off of the interstate, noisy. Didn't use pool or hot tub because a woman was in hot tub with her jeans on, fully dressed and the thing had foam flowing out of it. Didn't eat breakfast. Desk clerks were nice and helpful.

  • Stayed: June 2014, travelled on business
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Thank Elizabeth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwrockwall, Manager at Best Western Plus Rockwall Inn & Suites, responded to this reviewResponded 3 September 2014

I am sorry we did not meet your expectations. Thank you for your opinion.

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Reviewed 12 July 2014 via mobile

Room 219 is a whirpool tub room. Here for two nights for our anniversary. Lobby & pool look nice. Employee who checked us in was rude and then took a copy of the front and back of my credit card. I called the bank and got a new card shortly after. (My identity was stolen from a hotel in 2011).
Construction and design is cheap and badly done. Curtians in the room are differnt lengths, paint on the curtians. Wall has splochy paint job with differnt colors. Whirpool is in desperate need of calking and jets dont properly work. Bed is hard on the sides and soft in the middle. Room drops off towards the window and AC unit (unlevel!)
Major structural issues!!!

Coffee table in room has a image of some ones butt on it. I tried to remove it...but its bleached into the wood. Cable sucks and channels frequently go out.

Breakfast is ok...not great. Small and tasteless. The only bright spot in this dreary place is the breakfast server/cook was an absolute joy!!!

Big sign in front lobby that says its 100% smoke free hotel.... HUGE LIE!!! You could smell smoke in the hall ways and when reported to staff they didnt care.

Website and book in room offers late checkout upon request....when asked they said no they do not offer late check out. You must be gone by 11am.


Over all for the money...go someplace else. For the same amount you can stay in a better hotel in Rockwall. I have pictures of this room to prove the items listed above.

Stayed: July 2014, travelled as a couple
4  Thank Carolyn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwrockwall, Manager at Best Western Plus Rockwall Inn & Suites, responded to this reviewResponded 14 July 2014

I must say your comments have taking me by surprise. I spoke to you several times during your two night stay. None of these issues were ever brought to my attention. I feel the opinion of your stay was marred because you were offended when asked to present your credit card and identification at check in. Our check in/credit card policies are in place to protect the hotel as well as the guest from credit card fraud. The card used to pay for the stay must be presented by the cardholder at check in. We verify this by also requiring valid identification. We make an imprint of the front of the card showing name and card number to hold for our records. We do not photo copy the credit card. One would think, you would appreciate these measures, being a victim of identity theft. We are a 100% smoke free hotel and we take great strides to protect that. Even then, there is always that one person who disregards the rules and smokes anyway. We do offer check out as late as 2pm, based on room availability. As for the room maintenance issues, I do appreciate you bringing these items to our attention. We will definitely look into them.

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Reviewed 7 July 2014

Dining facility food was not up to par and tasted like it was bought at a store and not fresh. Eggs were not real eggs and saw cockroach crawling on the floor. However the staff in ALL locations were very polite and helpful.

Stayed: July 2014, travelled solo
Review collected in partnership with Best Western
Thank Mickey W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwrockwall, Manager at Best Western Plus Rockwall Inn & Suites, responded to this reviewResponded 14 July 2014

I am sorry to hear our breakfast did not meet your expectations. It is made hot and fresh every morning. The insect you speak of was most likely a water beetle. Our indoor pool draws them indoors during the hot summer months. We do our best to control them with exterminator service twice a month.

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Reviewed 22 June 2014

I was very satisfied during my experience at Best Western. The food was great and the service was great. When my daughter needed things from the front desk, they answered her willingly and quickly. I will definitely go to Best Western again.

  • Stayed: June 2014, travelled with family
    • Value
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Review collected in partnership with Best Western
Thank Veronica O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bwrockwall, Manager at Best Western Plus Rockwall Inn & Suites, responded to this reviewResponded 1 July 2014

Thank you for your kind words. We look forward to seeing you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Rockwall Inn & Suites

Address: 996 E Interstate 30, Rockwall, TX 75087-4823
Phone Number:
Region: United States > Texas > Rockwall
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Rockwall
Price Range: £75 - £101 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Rockwall Inn & Suites 2.5*
Number of rooms: 60
Official Description (provided by the hotel):
Awarded Certificate of Excellence for 4-years in a row 2012 to 2105. Welcome to "100% Non Smoking" Best Western Plus is Ideally located off I-30, Close to Beautiful Lake Ray Hubbard, City Center, Rockwall Industrial Technology Park. Major Restaurant, Lounge and Shopping within close proximity. All guest rooms are spacious and tastefully decorated, each of our standard rooms are equipped with 40" LCD TV, Exec Desk/Chair, Coffee Maker, Iron/Board, Hair Dryer & Micro/Fridge. Our Mini Suites are with 42" LCD and a Sleeper sofa. Every morning starts with FREE HOT Breakfast, other amenities are Business Center, Indoor Pool/ Spa, Fitness Center & 1050Sq ft Meeting room. We are just 18 miles East of Dallas, Downtown and 43 Miles from DFW Airport. ... more   less 
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Also Known As:
Best Western Plus Rockwall Hotel Rockwall
Best Western Plus Rockwall Inn And Suites
Holiday Inn Rockwall
Rockwall Holiday Inn

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