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“Raising the rates again” 2 of 5 bubbles
Review of WoodSpring Suites Dallas Rockwall

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WoodSpring Suites Dallas Rockwall
Ranked #4 of 8 Hotels in Rockwall
Rockwall, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Raising the rates again”
2 of 5 bubbles Reviewed 25 May 2012

This is the second time during my stay that VP has raised the rates. The notice indicated I would agree that with the rate increase, it was still a great value. Well, unfortunately, I quite disagree. This rate increase came with no improvements to the rooms or the property. The only change is a kiyosk that continuously loops to show the rooms with bedspreads that have not been update since the opening. Shower curtains that you have to change when they get worn. Night before notices for pest control or a/c cleaning. Grounds that continuously have beer cans and other alcoholic beverage containers in the parking lot. I can only hope the staff will see some of this rate increase as Tim, Dacinda and Ross are great. The service staff is also very friendly although I don't know their names. I have a feeling the rate is paying for the kiosk when they should have considered updating their computer system which always manages to crash when you need to renew.

  • Stayed May 2012, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank CL A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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35 reviews from our community

Traveller rating
    18
    7
    2
    4
    4
See reviews for
6
3
12
10
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Dalhart, Texas
1 review
5 of 5 bubbles Reviewed 27 March 2012

Tim Goyne, the longest serving Value Place Safety Attendant, is a wonderful employee at the Rockwall, Texas, location. Tim is willing to meet customers’ needs 24-hours a day. Whether he is helping guest check in or keeping them safe and secure in and outside the building, Tim is a pleasant, polite, positive, and powerful public relations manager for Value Place nationwide. I suggest Value Place bestow upon Tim a pay raise, a day off, and unlimited free use of the company car!

  • Stayed March 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Karl1776
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirk H, Director of Sales at WoodSpring Suites Dallas Rockwall, responded to this review, 30 March 2012
Thank you for taking the time to write a review for our Rockwall Value Place Hotel. We always appreciate hearing from our guests and especially when they compliment one of our dedicated employees. We have a wonderful management team in Rockwall and Tim is a valued member of that team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 3 February 2012

The staff are very helpful and polite. The hotel was clean and quiet. I highly recommend this hotel.

  • Stayed February 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Saud7676
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirk H, Director of Sales at WoodSpring Suites Dallas Rockwall, responded to this review, 6 February 2012
Thank you for your comments and for staying with us. We look forward to serving you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 7 November 2011

I stayed here in mid october and let me tell you! The worst hotel i have ever been too. The bald headed desk guy creeps me out to. He would walk around outside at 1 in the morning and i saw him shining a flashlight into windows....kind of wierd...not to mention how doped up he looked. ROACHES EVERYWHERE! the stove top was convenient though. Lots of wierd people live here. Most looked like pedophiles...i'd rather hit up a motel 8 next time. Good travels!!!

  • Stayed October 2011, travelled solo
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank ryan t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirk H, Director of Sales at WoodSpring Suites Dallas Rockwall, responded to this review, 10 November 2011
We appreciate you taking the time to write a review. Let me assure you that the safety of our guests is critical to how we operate our hotels. As part of our standard operating procedures, property managers must run all guests who arrive through the National Sex Offender database at www.nsopr.gov. We take safety and cleanliness to the extreme.

The gentleman that you refer to is our Satefy Attendant who patrols the property throughout the night - every night and every day.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ellington Ct
1 review
4 of 5 bubbles Reviewed 18 October 2011

I travel throughout the US with my job staying anywhere from 2 weeks to a year at any given spot I have found the Value Place in Rockwall to be Great. Staff is excellent, Generally quiet, and for those that have complained about the cooking smells Get over it I quess you microwave everything. Only Issue is the slow elevator but it is the same at every Value Place.

Room Tip: Make sure if you are staying a while get the room with the sleeper sofa in it Less claustrophobic
See more room tips
  • Stayed September 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank scaffold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirk H, Director of Sales at WoodSpring Suites Dallas Rockwall, responded to this review, 20 October 2011
Thank you for taking the time to write a review for our hotel. We appreciate you staying with us and we appreciate your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
McKinney, Texas
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 6 October 2011

This has been a second "home" for me several times, and I would not hesitate to stay here again. The desk clerks are all very helpful, friendly, and down to earth. The room service has been superb, as has the maintenance. Those who have complaints need to remember that this is not a personal property. Of course there will be noises, smells, etc. (as someone complained about). It's a multi-unit facility with all types of tenants. I consider that a reflection of the individual, not the property. The solution is to get your own personal place, or stop being so easily irritated. Sure, there's a few bugs; that's anywhere. I had the opportunity to do a few home-cooked meals myself, and it was awesome! I haven't had hot water cornbread in a very long time, but was able to do it here. This will be my place of choice for all extended visits to the area. Thanks, everybody, for a fantastic stay!

  • Stayed September 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JBJ315
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirk H, Director of Sales at WoodSpring Suites Dallas Rockwall, responded to this review, 10 October 2011
Thank you for your comments and being a loyal guest. We look forward to serving you when you return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rockwall, Texas
1 review
5 of 5 bubbles Reviewed 4 August 2011

The management will work with you to make your stay the best as possible.
The rooms are perfect.
They even have a stove top if you would like a great meal.
Feels like a home away from home.
Parking is never a problem.
AC is amazing and unlimited for this Texas Heat!!!
Flat screen tv!!!
My favorite place to stay while I'm staying in Rockwall.

Room Tip: they are all great
See more room tips
  • Stayed August 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank megandallastx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirk H, Director of Sales at WoodSpring Suites Dallas Rockwall, responded to this review, 10 October 2011
We appreciate your review. We are very proud of our management team and our property in Rockwall. Rockwall is such a great city and has so much to offer.

Thank you for staying with us
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about WoodSpring Suites Dallas Rockwall

Property: WoodSpring Suites Dallas Rockwall
Address: 1040 E Interstate 30, Rockwall, TX 75087-4825 (Formerly Value Place Rockwall)
Phone Number:
Region: United States > Texas > Rockwall
Amenities:
Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #4 of 8 Hotels in Rockwall
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — WoodSpring Suites Dallas Rockwall 2.5*
Number of rooms: 121
Official Description (provided by the hotel):
What's the Value Place promise? A truly affordable, incredibly clean, much safer experience that's always simple and flexible to fit your needs. That's why we think you'll be happier here, whether you're looking for an extended stay hotel, an apartment, or just better, more affordable housing. No matter what brings you to Value Place, you can count on a respectful, helpful and friendly team dedicated to keeping the Value Place promise to our guests. ... more   less 
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Also Known As:
Value Place Rockwall Hotel Rockwall

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