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“Wonderful experience during extended stay”

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SpringHill Suites Houston Rosenberg
Ranked #3 of 13 Hotels in Rosenberg
Certificate of Excellence
Nashville, TN
Level Contributor
49 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Wonderful experience during extended stay”
Reviewed 6 February 2014

My family traveled to Texas for the adoption of a newborn baby. My husband, 3 year old son, newborn daughter, and I stayed at this hotel for one week. The hotel staff members were all so warm and welcoming and accommodating to us during our stay. They learned our names and went out of their way to meet our needs (bringing us extra towels, garbage bags, plates and utensils, faxing papers for us, providing change for the laundry facility, etc.). The room had a nice separate sitting area with a desk and refrigerator and microwave, which really was helpful during our long stay. The daily breakfast was your typical hot hotel breakfast. The staff members working in the breakfast area were so nice and would greet us warmly and one even brought a coloring package to our toddler. The hotel is located right next to a Kroger, gas station, and several restaurants (Panera, McDonalds), and the hotel is across the road from a Target and other stores and restaurants (Starbucks, Chick Fil A). So the location is extremely convenient. I highly recommend this hotel to anyone staying in the Sugar Land or Rosenberg area.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lovestotravel17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringhillSuitesDOS, Director of Sales at SpringHill Suites Houston Rosenberg, responded to this review, 20 February 2014
Thank you very much for staying with us and your review. I'm glad to hear you and your family enjoyed your time with us, as well as the service you received from our staff. We strive every day to do the little things with ease for our guests, like you mentioned. We hope everything goes well with your newly adopted child, and we wish many blessings to your newly grown family. Thank you again for staying and for your kind and warm review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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151 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
  • Dutch first
  • English first
  • German first
  • Any
English first
Jackson, MS
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 January 2014

My experience at this Inn was overall very good. The room that I had was quiet, clean and modern. There were plenty of power outlets available. I found the pricing at this Inn more affordable than others Hotels in nearby Sugarland, TX. There are numerous choices for restaurants nearby. The Internet access was easy and the speed of service was excellant. I will stay here again when I am in the area.

Room Tip: There is not a restaurant onsite, however they do have the "Free" standard breakfast fare...
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank normbennett1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringhillSuitesDOS, Director of Sales at SpringHill Suites Houston Rosenberg, responded to this review, 6 January 2014
Thank you very much for your review. We're very happy to hear you enjoyed all the aspects of your stay, and our surrounding area. We do hope to see you again in the future, and we appreciate your business!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canyon Lake, Texas
Level Contributor
47 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 30 December 2013 via mobile

I feel that this hotel has great potential and could be a destination I would want to stay at. I am shocked that the management doesn't respond to any review unless it's positive. For a hotel of this quality to fail to respond to ALL customers reviews just shows they don't care about addressing concerns.

Stayed December 2013, travelled on business
Helpful?
Thank Jpreinert75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringhillSuitesDOS, Director of Sales at SpringHill Suites Houston Rosenberg, responded to this review, 6 January 2014
As stated in another response, we apologize for the tardiness of a management response to your previous review. Please know that your opinion is appreciated, valued, and most definitely wanted. Without your voice, we would never have the ability to correct a problem that exisits, and we always strive to make corrections that need to be made. I have since met with you in person to cover your concerns regarding your previous stay. Thank you for taking time to meet with me and allow our hotel to properly apologize for the experience you had, and for allowing us the opportunity to make all future stays as great as possible. Thank you for your continued business and for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 December 2013 via mobile

I have stayed here several times and have enjoyed every stay. Friendly staff, good breakfast, great exercise room, and comfortable beds with nice furnishings. My only issue, and I have experienced it with several new Springhill Suites, is that the white shower shows everything and they never seem real clean. Water spot buildup is getting very bad, and it leaks around the shower door with red mold. Found in several rooms. recommend better shower cleaning, but otherwise a good place to relax and do business.

Stayed December 2013, travelled on business
Helpful?
Thank ClemfanTx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringhillSuitesDOS, Director of Sales at SpringHill Suites Houston Rosenberg, responded to this review, 6 January 2014
Thank you very much for your review. We have shared your review with housekeeping and maintenance so that we can make the necessary corrections to the cleaning of the bathrooms, particularly the shower areas you noted. I'm glad to hear the rest of your stay was pleasant. We hope to see you again in the future.
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Canyon Lake, Texas
Level Contributor
47 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 19 November 2013 via mobile

I stay 300 plus nights a year and try to pick quality hotels this time I failed and failed miserably the staff was not very courteous and when I wanted to extend after being there 39 days I need a 3 day extension a week in advance I was told sorry you will need to check out on scheduled date period end of story I morally seek out marriott bit no I will notable themy 1 st.thought

Stayed November 2013, travelled on business
Helpful?
Thank Jpreinert75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringhillSuitesDOS, Director of Sales at SpringHill Suites Houston Rosenberg, responded to this review, 6 January 2014
First and foremost, we apologize for the experience you recieved at our hotel regarding your needed extension to your stay. We truly do value all opinions of our hotel, the good, and the bad as well. Yours is a situation that we wish we handled differently. We do appreciate the fact that you have returned to stay with us since publishing this review, and second chances are priceless. Thank you for your feedback, and please accept an additional apology for the tardiness of this response.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
Level Contributor
63 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 18 November 2013

From the moment we checked in, to the moment we checked out, the service was great. Everyone was very hospitable. The breakfast choices could be expanded but other than that, it was a good experience.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zwicked
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringhillSuitesDOS, Director of Sales at SpringHill Suites Houston Rosenberg, responded to this review, 19 November 2013
Thank you very much for your review. I'm glad to hear you enjoyed your stay, and that you had a good experience. Thank you for choosing Springhill Suites Rosenberg. We hope to see you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shreveport, Louisiana
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 November 2013

Great decor, love the rooms, comfy beds with separated living area including a sectional sofa and a mini kitchen area with amenities . The staff is excellent, friendly, and very accommodating. Location is nearly perfect, right off the main highway, next to a great shopping center, grocery store, gas stations, variety of restaurants, all just steps away. Also a movie theater near-by. SugarLand Town Center and First Colony is maybe 2 or 3 short exits away,10 minutes. The hotel and its surroundings are somewhat new and seem very safe. Complimentary Breakfast is above average, has a big variety, is very clean and organized. We stay here often and the hotel is seemingly, becoming more popular as word must be getting out, "it's a gem", so the only negative is booking last minute can get busy on certain days. Overall, it's beautiful, clean, comfortable, convenient, welcoming, and affordable. We highly recommend this hotel.

Room Tip: Located on a quiet street, parking lots located in the front and back, both well lit. Pool located...
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rene M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SpringhillSuitesDOS, Director of Sales at SpringHill Suites Houston Rosenberg, responded to this review, 16 November 2013
Thank you for your wonderful review of our hotel. Its always good to hear from our loyal guests, and to know that each stay has been wonderful. Thank you for being understanding about our growth in business. We do try to recommend people booking at least 2 weeks in advance as we have been getting busier each year. Wonderful guests like you have been spreading positive word about us, and in turn more people are staying with us. We would not be successful without the many guests like you who share your good experiences you have with us. We here at SpringHill Suites Rosenberg want to say thank you for your review, your loyalty to our hotel, and for your help in making us successful! We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Houston Rosenberg

Property: SpringHill Suites Houston Rosenberg
Address: 6815 Reading Rd, Rosenberg, TX 77471-6274
Region: United States > Texas > Texas Gulf Coast > Rosenberg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 13 Hotels in Rosenberg
Price Range (Based on Average Rates): £
Hotel Class:3 star — SpringHill Suites Houston Rosenberg 3*
Number of rooms: 118
Official Description (provided by the hotel):
Just south of Sugarland and Houston with less than an hour south of Hobby Airport & Intercontinental Airport, the SpringHill Suites® by Marriott Rosenberg combines first-class comfort with contemporary elegance & personalized service. Located next to the Brazos Town Center, a large development project with shopping and dining lifestyles, the SpringHill Suites by Marriott is perfect for both business & leisure travelers. Our corporate neighbors include Frito Lay, Silver Eagle, Oak Bend Hospital, Southern Cotton Oil, Hudson Products, Fluor, Sunoco Logistics, & WinCup Holding. If leisure is on the agenda Ft. Bend County Fairgrounds, home of Texas' largest county fair offering regular weekend rodeos. We are just 5 miles away from the Sugar Land Town Square. We are the only all suites hotel in town features separate living area, 37" flat screen HD TV's, microwave/mini-fridge, free wireless hi-speed internet, large work desk & free breakfast buffet. Swim in our outdoor pool or stay in shape at our Fitness Center. ... more   less 
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Also Known As:
Springhill Suites Houston Rosenberg Hotel Rosenberg
SpringHill Suites Houston Rosenberg Texas

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