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“Don't Stay Here” 2 of 5 bubbles
Review of Hilton Garden Inn Austin/Round Rock

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Hilton Garden Inn Austin/Round Rock
Ranked #8 of 26 Hotels in Round Rock
Certificate of Excellence
Rome, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Don't Stay Here”
2 of 5 bubbles Reviewed 14 May 2014

there were a number of things that went wrong and a seeming lack of concern to correct them, the phone near the bed did not work, the front desk missed a wakeup call, they would or could not provide any area restaurants to visit, etc.

  • Stayed May 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Les B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIRoundRock, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review, 22 May 2014
I'm very disappointed to read your review and the impression you have about our team. I typically get great reviews about the friendliness of our team. We share our parking lot and are withing walking distance to atleast four of the best restaurants in Round Rock and work very closely with many others, so I'm especially surprised to hear that the team had no recommendations for restaurants. I will definitely discuss your review with the entire team. Thanks for taking the time to leave your comments, as we use these to try and improve on the service we provide.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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419 reviews from our community

Traveller rating
    194
    97
    69
    40
    19
See reviews for
118
79
28
169
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
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  • English first
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English first
Houston, Texas
Level Contributor
89 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 9 May 2014

Excellent value for the money - courteous staff, great value for breakfast, clean and quiet - stayed several times and always reliably good. The location is an easy ride from Austin, close to outlets and an easy ride to Georgetown.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Ellen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIRoundRock, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review, 22 May 2014
Thank you. Our team works very hard to get reviews like this one. We think we do have a very convenient location as well. Come back to see us soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, United States
2 reviews
5 of 5 bubbles Reviewed 30 April 2014

Beautiful and CLEAN hotel! The only reason I am giving the Sleep Quality a Terrible is because the mattress was sunk in and gave me a back ache. The hot breakfast was fabulous and only cost $10/person. The staff kept the trash cans emptied as there were quite a few volleyball teams staying there this past weekend. The eating area was spotless! Everything else was Excellent.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Carrie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIRoundRock, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review, 22 May 2014
Thank you so much for your review of our hotel. I will share your comments with the team and commend them for the job they did. Sometimes it's quite difficult to keep the breakfast area presentable when feeding so many people. I'm glad to hear they were able to stay on top of it. Hurry back to see us.
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Naperville, Illinois
Level Contributor
619 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 214 helpful votes
3 of 5 bubbles Reviewed 24 April 2014

Good location for our visit to Austin. Stayed a little further away because the room was cheaper, and nothing wrong with our stay. A little confusing at first about how to get to the place, but after a couple times we were fine.

Stayed May 2013, travelled as a couple
Helpful?
Thank mja1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIRoundRock, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review, 22 May 2014
Thanks for your comments and we're glad you enjoyed your stay. I hope you will return whenever you are in the area again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tyler, Texas
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed 24 April 2014

There were exposed electrical wires under the AC unit. These wire were connected with "Electrical screw nuts". Such connections BY CODE must be enclosed in a box or inside the AC unit. If we had small children we would never have stayed in this room because it is a serious shock danger. Of lesser importance, the ice machine on the second floor was partially dismantled. We have stayed in many Hilton Garden Inns and this one is not of the quality we are used to.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Tom B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIRoundRock, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review, 7 May 2014
I am very sorry you found the a/c in that condition. The issue was immediately corrected. Thank you so much for bringing it to our attention.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Humble, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 18 April 2014

Brought a whole group in for an event in town. Came to this hotel last year as well. Last year AND this year, this hotel was listed as a host hotel for the event. Paperwork states "breakfast included". Received breakfast last year. This year, the morning staff and management told all my kids that it "wasn't part of the deal". High School students not budgeted for expense, some paid, others went without breakfast only to have to compete at an athletic event on an empty stomach. When I brought this to the managements attention, they told me more of the same. I told them it was in our paperwork and the manager told me he didn't believe me and wanted to see it in print. Although we were on our way out of the door, I went back to my room, brought him the paper, and he still said, "Sorry." Bad public relations, especially when dealing with groups of kids. I even told him there were 2 hotels listed, you were more expensive, but we stayed here because breakfast was included. Again, all I got was "Sorry." This was the morning staff and management. The evening staff who checked us in was great. They even gave us preprinted coupons for breakfast vouchers which weren't honored by your morning crew. I'm a Hilton Honors Member and have been for years. Never experienced anything like this from any Hilton chain. Will NEVER stay there again and am making sure I let anyone I know about my experience. I'm ashamed for you.

  • Stayed April 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Juergen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIRoundRock, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review, 22 May 2014
Thank you for letting us know about your morning experience. I checked the agreement and the rate did not include breakfast, but as you stated, it could have been handled much better. I will share this with our team in an effort make make sure there are no more situations like this in the future. Thank you again for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Absecon, NJ
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 bubbles Reviewed 17 April 2014

Room was small and rollaway bed request was never fulfilled due to fire code. No one ever contacted me to state that. The desk took up so much room and the modern office chair was too big, didn't fit under the desk and didn't match the decor. The beds were comfortable and the microwave/fridge was nice to have. Iron was terrible and didn't work. Multiple holds were put on my credit card totaling almost $1000 maxed out my credit card triggered my credit card company freezing my account for the rest of my trip. I was forced to use my debit card which a hold of $398 was put on my account for 5 days!!! Plus the $398 came out of the account. This situation has still not been resolved and resulted in bouncing checks. I will never stay at a Hilton Garden Inn again.

  • Stayed April 2014, travelled with friends
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank amorrison22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIRoundRock, General Manager at Hilton Garden Inn Austin/Round Rock, responded to this review, 22 May 2014
I'm very sorry to hear about the issues with your credit card and will look into what happened today. We haven't encountered this issue before, but I will get to the bottom of it. Thanks for taking the time to leave your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Austin/Round Rock

Property: Hilton Garden Inn Austin/Round Rock
Address: 2310 N Interstate 35, Round Rock, TX 78681-2012
Phone Number:
Region: United States > Texas > Round Rock
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#9 Family Hotel in Round Rock
#10 Business Hotel in Round Rock
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hilton Garden Inn Austin/Round Rock 3*
Number of rooms: 122
Official Description (provided by the hotel):
Our Hilton Garden Inn Austin/Round Rock hotel is stylish and sophisticated, offering you easy access to the Round Rock shopping outlets. We offer complimentary WiFi and cooked to order breakfast to help you feel right at home. ... more   less 
Reservation Options:
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Also Known As:
Hilton Garden Inn Austin/Round Rock Hotel Round Rock
Hilton Round Rock
Round Rock Hilton

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