The hotel was filled with black carpet beetles due to the renovations of the property. The Garden Inn on Parmer is awesome but this hotel is horrible in every way possible. The kitchen was closed also and the food was set out in a buffet style reminiscent of a cheap, hotel that you would catch in East Austin. The ice machine was broken on the 2nd floor and it took a day to get it fixed. Dirty carpets throughout the establishment doesn't help at all and the staff couldn't care less. Joe is the one exception to this rule who actually displayed a genuine concern for the hotel and the customers that pay their hard earned money to stay at the Hilton Garden Inn. Disappointing and sad.....
- Official Description (provided by the hotel):
- Our Hilton Garden Inn Austin/Round Rock hotel is stylish and sophisticated, offering you easy access to the Round Rock shopping outlets. We offer complimentary WiFi and cooked to order breakfast to help you feel right at home. ... more less
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- Also Known As:
- Hilton Garden Inn Austin/Round Rock Hotel Round Rock
- Hilton Round Rock
- Round Rock Hilton