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“Outdated, unclean, smelly hotel”

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Wingate by Wyndham Round Rock Hotel & Conference Center
Ranked #16 of 26 Hotels in Round Rock
Level 5 Contributor
66 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Outdated, unclean, smelly hotel”
Reviewed 2 October 2013 via mobile

Rated a 3 star hotel, I thought sure I'll give it a shot. Terrible decision! The hotel is outdated, beat up and downright not clean. It needs a major face lift and overhaul. The hallway leading to my room was nasty with filthy walls that were in need of a paint job. Tile in my bathroom was broken, the shower head had immense soap scum build up on it, mold above the shower on surrounding tile, a water stain line across the entire living area ceiling, water damage to the wall with holes in it by the air conditioner. I felt like I needed to wear shoes everywhere I walked, including the shower. And, this morning I have a terrible burnt toast smell enveloping my room because I'm not far from the breakfast area. Totally nauseating!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Preciosabeleza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RobinBeadles, Guest Relations Manager at Wingate by Wyndham Round Rock Hotel & Conference Center, responded to this review, 4 October 2013
Dear Guest,
Please accept my sincere apology regarding the condition of your guestroom on your recent stay at the Wingate Round Rock. Due to a glitch in the check in system the room that your were assigned was one of the very few that has not been completely renovated.Of course we have removed the room from our list of rentable rooms.The hallways will also be updated but that project is the last on our schedule as the hallways can be damamged during the room renovation process.
We appreciate that your gave our hotel a chance and apologize that we did not deliver a great room and stay this time. With confidence I will ask that you consider giving the WIngate another chance in the future to provide a better experience.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
Mckinney
1 review
Reviewed 30 September 2013

As we reported to the Manager, our room was very damp. Our clothes and bedding were "wet" feeling. We did keep the temp at 72 degrees and tried to lower it to see if that would help, but it did not. Also, the bath tub needed to be cleaned, as there was long black hairs in it. That was taken care of.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank Carolyn O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RobinBeadles, Guest Relations Manager at Wingate by Wyndham Round Rock Hotel & Conference Center, responded to this review, 4 October 2013
Dear Guest, thank you for your review, we appreciate our guest's comments and suggestions.We apologize for the high humidity in the room.We discovered that the air conditioner was not draining correctly and that was causing the "wet feeling".We are checking all units to make sure none are clogged in this way. Thank you for your business and we are working hard to "earn your return".
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wingate by Wyndham Round Rock Hotel & Conference Center

Property: Wingate by Wyndham Round Rock Hotel & Conference Center
Address: 1209 N Interstate 35, Round Rock, TX 78664-2926
Phone Number:
Region: United States > Texas > Round Rock
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 26 Hotels in Round Rock
Price Range (Based on Average Rates): £
Hotel Class:3 star — Wingate by Wyndham Round Rock Hotel & Conference Center 3*
Number of rooms: 100
Official Description (provided by the hotel):
The Wingate by Wyndham is a truly unique hotel in Round Rock, Texas, located in the heart of the city minutes away from the popular destinations. Our 100 over-sized guestrooms are appointed with modern decor and quality amenities. In the morning enjoy our complimentary hot breakfast; in the evening unwind in our upscale wine bar. Have a corporate meeting or lavish social event in our Williamson Conference Center with 15,000 feet of flexible meeting space. ... more   less 
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Also Known As:
Wingate By Wyndham Round Rock Hotel Round Rock
Wingate Round Rock
Wingate Hotel Round Rock

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