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“Disappointed and Outdated”

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Wingate by Wyndham Round Rock Hotel & Conference Center
Ranked #16 of 26 Hotels in Round Rock
Round Rock
1 review
“Disappointed and Outdated”
Reviewed 17 June 2014

Would not recommend this hotel to anyone. I have stayed at a lot of Wyndham hotels so I booked thinking it would be of similar good quality. I was wrong, the hotel is severely outdated, the hallway had a large divot in it that we tripped over and the air felt wet from the window units. The bed was not comfortable at all and the shower head was barely hanging on for dear life. The water pressure varied from a trickle to power washer pressure. The staff was the only saving grace as they were kind, respectful and helpful.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank Hillary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RobinBeadles, Manager at Wingate by Wyndham Round Rock Hotel & Conference Center, responded to this review, 20 June 2014
Dear Guest,
Thank you for choosing the Wynhdam brand for your recent trip to Round Rock. I am sorry that you were dissapointed in the decor and the conditiion of the hallway carpet. These are on our list for replacement . Thank you for your business and I hope that you will consider a return visit in the future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
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English first
Round Rock
1 review
Reviewed 11 June 2014

We booked late in the day as we were traveling through. The front staff was very friendly and helpful, especially John, who helped us check in. Offered us towels right there at the desk for the pool and even found the closest pizza delivery places for us.
The pool was smaller than most but it was plenty of room for 2 other families plus our own.
The room was clean, cool, and had all the amenities we could have needed. Microwave, fridge, hair dryer, etc and a massaging shower head. Believe me, after 22 hours in the car that was truly appreciated!

The next day there was a full hot breakfast downstairs. Eggs, bacon, bagels, fresh fruit, oatmeal, biscuits and gravy, even "Texas" shaped waffle iron!

We got so much more out of this hotel than we thought we would for the price. A great deal! We bookmarked it and hope to stay there again on our next cross country trip.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wingate by Wyndham

Helpful?
Thank Chelsey B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RobinBeadles, Manager at Wingate by Wyndham Round Rock Hotel & Conference Center, responded to this review, 20 June 2014
Dear guest,
Thank you so much for writing such a thourough review of your experience at the Round Rock Wingate hotel. Our team member John receives many comments on his friendly, helpful attitude, thank you for ackowledging him. Your decriptions of the room features, the full hot breakfast etc., are just what we strive to give to each guest.
Please visit again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Wingate by Wyndham Round Rock Hotel & Conference Center

Property: Wingate by Wyndham Round Rock Hotel & Conference Center
Address: 1209 N Interstate 35, Round Rock, TX 78664-2926
Phone Number:
Region: United States > Texas > Round Rock
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 26 Hotels in Round Rock
Price Range (Based on Average Rates): £
Hotel Class:3 star — Wingate by Wyndham Round Rock Hotel & Conference Center 3*
Number of rooms: 100
Official Description (provided by the hotel):
The Wingate by Wyndham is a truly unique hotel in Round Rock, Texas, located in the heart of the city minutes away from the popular destinations. Our 100 over-sized guestrooms are appointed with modern decor and quality amenities. In the morning enjoy our complimentary hot breakfast; in the evening unwind in our upscale wine bar. Have a corporate meeting or lavish social event in our Williamson Conference Center with 15,000 feet of flexible meeting space. ... more   less 
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Also Known As:
Wingate By Wyndham Round Rock Hotel Round Rock
Wingate Round Rock
Wingate Hotel Round Rock

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