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“Trucks, Trains, Slamming doors oh my...too much noise.”

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Candlewood Suites Austin-Round Rock
Ranked #21 of 26 Hotels in Round Rock
Houston, Texas
Level 6 Contributor
469 reviews
267 hotel reviews
common_n_hotel_reviews_1bd8 392 helpful votes
“Trucks, Trains, Slamming doors oh my...too much noise.”
Reviewed 22 September 2011

Overall this Candlewood Suites is not somewhere I would stay again. I normally prefer Holiday Inn Express or Hampton Inn or Hilton Garden Inn when choosing a mid range hotel, an extra Priority Club brand to get some bonus points, I chose to stay here even though I am not a fan of the brand.

The deal breaker for me, that is the main reason I will not come back.....noise, noise, noise. Traffic noise all night, Trains blowing horns all night, banging doors from nearby units...slamming doors, etc.

I knew I would have fewer perks, but would also have all I needed for the night. Candlewood is a designed as a limited service extended stay so do not expect your typical mid range business traveler perks. This location appears clean but use lots of chemical deodorizers. The staff not particularly friendly, but not rude either. If you know what to expect with the Candlewood brand you might be happy with a stay here if the price is right.

I would imagine in most instances you would have a car at this location as I did. If you do not have a car there are not really any dining options in a safe walking distance. With a car you have nearly unlimited options within 10 minutes.

This Candlewood, as all others, does not have front desk staff from 11pm till 7am, though they do say that they have on site staff all the time. I booked a one bedroom and that is what I was given. My Priority Club Platinum profile says High Floor, away from elevator, and I was first assigned to a first floor room near the elevator. Since it was only for one night, I would have stayed, but the room reeked of a mix of cigarette smoke and strong deodorizer...not good. I asked for a room change and got a room away from the elevator that at least smelled fresh. If you are staying for more than one night there is limited housekeeping service.

The room and common areas were clean though a bit dated. All rooms have a nice size fridge, microwave, sink, kitchenware, microwave, and kitchen table. The room has a work desk, leather chair, and Queen size bed. The bed was comfortable. The studio rooms are not very large, but are comfortable. The one bedroom I was in was like a small apartment. The climate control system worked well, and the blower can be set to on for white noise while still using the air conditioning, but they have a rigged up vent system from the wall unit to the bedroom...not the best at airflow. The room has a TV, VCR, DVD Player, CD player, etc. The TV in the bedroom was a old CRT style TV but had plenty of channels CD. The remote control in the bedroom did not work, and none of the alarm clocks had current time on them. The free wifi service was easy to connect to and was relatively fast for a hotel. Carpet, furnishing's linens, and furniture are all clean but showing some wear and tear.

As for the common facilities, they have quite a few unique offerings. Outside there is a nice sitting area with a gas grill available. (No pool at Candlewood.) Inside, they have a small but sufficient workout room with treadmill, weight machine, bikes, and some other equipment. The equipment was a bit dated, but seemed to be in good working order. They have free use of washers and dryers to do your laundry. They also have an honor system for convenience foods - just choose and charge to your room or pay cash, but unlike most Candlewood's this one has a horrible pantry with limited selection and many of the dairy items were out of date. They offer free video and DVD checkout.

One major thing that I always find lacking at Candlewoods (thus the reason I do not choose them for business trips often) is that they do not have a business center or guest printer. This location at least made a better offering and had a PC and printer in the lobby.

For a cheap stay, this would be an acceptable location if it were not for the noise....with the noise and the dated property, I will look for other options.


Room Tip: Ask for a room away from the trains and traffic noise.
See more room tips
  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1 Thank pcsanity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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102 reviews from our community

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Traveller tips help you choose the right room.   Room tips (29)
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English first
Toronto, Canada
Level 4 Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 8 July 2011

Do give this a try when you're near Round Rock! It's a great place, quiet, has a workout room -no pool :-( - , generally used for people on extended stays, FREE (did I say FREE?) guest washers and dryers, sparkling clean and they even give YOU free pizza on Wednesday evenings! They also have a little in-store so you can "buy" on the honour system, juices, waters, sodas, ready-for-the-microwave dinners, yogurt, fresh fruit - - - what's not to love?

  • Stayed July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank Michaela04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 2 May 2010

We were greeted graciously by Jeannie and were settled in the room that we reserved. It is an extended stay hotel with kitchen facilities that were very complete and spotlessly clean. The shower facility was great and the room was spotless. The queen bed was about the most comfortable that I have ever slept on and the service was excellent. The only problem that I had was when we turned on the heater the smoke alarm would beep like it had a used battery in it. When we turned it off there was no sound. I reported the problem but I have no idea it was fixed because we left that day. It was an excellent value and when we have the opportunity we would return the visit.

  • Stayed March 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank DeanDon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 April 2010

Low class, spartan and dingy hotel in a very unappealing location. Everything about the place is cheap, the towels were so rough it was painful to use them. All that might be bearble if the pricce was 1/2 what it was.

Stayed March 2010, travelled on business
Thank bino404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
athens, tx
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 February 2010

The morning after my stay the fire alarms started going off. When we got downstairs the staff were in their own little corner. no concern for the guests at all. Finnally we were allowed to go get our belongings and the staff wouldn't do it for me. I have been sick, as has my daughter and no one seems to care. here's the kicker, this same fire happened less than a month ago so they are putting lives at rjsk because they are lazy. i must say a very bad choice!!!

  • Stayed February 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2 Thank barbiwils311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_CSRR, General Manager at Candlewood Suites Austin-Round Rock, responded to this review, 11 August 2010
Thank you for taking the time to share your experience with the Candlewood Suites. I am very sorry that you experienced such problems during your stay. I understand it must have been frustrating as well as scary to have to be in an emergency situation in an unfamiliar place with no direction given to you. Unfortunately the hotel did suffer a small fire in February and thankfully nobody was hurt. There were some electrical issues with our employee dryer that were immediately corrected. I would like you to know that your comments are being taken very seriously by myself and the hotel team as a whole. We have re-evaluated our emergency procedures and have begun to make it a point to practice drills atleast two times a month. I understand this does not make up for the experience you had while with us, but in response we have been working diligently to resolve any issues we had at the time of your stay and to ensure an incident such as the one you experienced does not happen again.

Again, I sincerely apologize for the problems you experiened during your stay. Your comments are very important to us. It is the feedback we receive from our valued guests, such as you, that helps us to better pinpoint any problem areas the hotel may have. With this knowledge we are better able to take the necessary steps to ensure similar situations do not happen in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 December 2009

Stayed here in Dec 07 for 1.5 months. This is a pretty good hotel. No frills but you get a decent 1 bedroom suite with a good kitchen. Excellent for long stays. Very good location. Lots of entertainment around. The rooms are super clean and the staff very helpful. No breakfast though.

Stayed December 2007, travelled on business
Thank 602UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 October 2008

First off the hotel is not by any means comfortable. It offers no room service, meaning not even clean towels are brought to your room or trash cans are emptied. When I asked about this, they said they offered weekly cleaning. Yet the rate is $123.00 per night. At checkout, I was charged an incorrect rate and then when I tried to fix the rate, the manager said he was going to charge me $50.00 for cleaning services due to dirty towels and trash from packages that I received from UPS and opened so that I could pack items in luggage. Also, in one pic packing materials that I did not scatter were scattered purposely so that room would look like trash had been scattered throughout instead of being left in one spot under the table by trash can as I left it. I have never in all my travels encountered such awful service. I guess I was expected to take my trash with me and wash their towels. Unbelievable. I was then sent pics by the manager to confirm. Yes, it confirmed that their were dirty towels left by the toilet in restroom, boxes and trash by the trash can and some packing material that fell out of boxes. Oh sorry, also I did not clean up the kitchen counter before leaving, Incredible!!!!!!! If you stay here, make sure you bring a broom and cleaning items so that you may not be charged for cleaning services which you did not even benefit of during your stay.

  • Disliked — Management, taken advantage of
  • Stayed October 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
2 Thank yeni5000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Candlewood Suites Austin-Round Rock

Property: Candlewood Suites Austin-Round Rock
Address: 521 S Interstate 35, Round Rock, TX 78664-6602
Phone Number:
Region: United States > Texas > Round Rock
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#3 Romantic Hotel in Round Rock
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Candlewood Suites Austin-Round Rock 2.5*
Number of rooms: 98
Official Description (provided by the hotel):
Come and experience our new Comforts of Home Bedding Collection.At the Candlewood Suites Austin Round Rock Hotel, we put the amenities where they really count: in your room. We are located on IH 35, near Dell Computers and close to restaurants, attractions and shopping centers. Downtown Austin, Austin City Limits, Southwestern University and the University of Texas are all within a 20 minute drive of the hotel. The Dell Diamond with Round Rock Express baseball is 5 minutes away. The Candlewood Suites Round Rock Hotel is conveniently located within 3 miles of Round Rock Hospital, and less than 5 miles from the new Round Rock Premium Outlet center. All guest rooms in the hotel feature full kitchens and one queen size bed. The Candlewood Suites Round Rock hotel offers complimentary laundry facilities, a full fitness center, business desk in the lobby with Internet and both wired and wireless high speed Internet connections in guest rooms. The Candlewood Suites Round Rock hotel is pet friendly. A non-refundable pet fee of $75 to $150 is required along with a signed pet agreement at check-in. Documentation specifying that all vaccinations are up to date must be available. Call hotel for a copy of the full pet policy.The maximum number of guests (including children) allowed per room is 2 in a room with one bed or 4 in a room with 1 queen and a sofa sleeper. ... more   less 
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Also Known As:
Candlewood Suites Round Rock Hotel Round Rock
Candlewood Round Rock
Round Rock Candlewood Suites

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