7/17/14: We planned to go to Round Rock for a baseball tournament and was concerned about not needing the entire week of the hotel. I called the hotel directly & was told I could cancel by 6:00 PM the previous night without charge. When I proceeded to request the reservation, I was told, "I have 3 people standing in front of me, so I can't help you." I went online to make my reservation - it appeared as if I was on Holiday Inn's website.
7/19/14: I was "greeted" by someone that seemed to have the flu. I checked in & she indicated my checkout was for the 26th. I told hem I needed to change it to the 23rd & they said I had to deal directly with the company I made the reservation with (wait, what??? I thought it was Holiday Inn.com??? well apparently redirected to some other site - "reservation counter" (RC). I called RC on the 19th & made the request directly. She put me on hold to make the change & we got disconnected.
7/20/14: i called RC again, afraid the change wasn't made. I was told it indeed had been changed to check out on the 23rd. whew.
7/23/14: I go to checkout & am told I "can't" because the reservation is through the 26th. I call RC again. there's no mention of the early checkout. I explain i called twice. i give the name & time of those calls. I'm put on hold so they can call the hotel directly. Holiday Inn tells them I'm subject to 1 night cancellation charge. RC agrees to escalate the issue to ensure we are reimbursed for that night. In the meantime, we ask the guy at the front counter at Holiday Inn for his name & he REFUSES to give us his last name. So ridiculous. BTW, the pool was out of commission the first 2 days. no apologies.
- Official Description (provided by the hotel):
- We love fresh, we love new, we love our hotel and, we love you! That is why our staff will be working around the clock to make our transition from a Holiday Inn Hotel & Suites into a Holiday Inn Express as smooth as possible. The Express brand was created for families and business travelers alike. The anticipated completion date for our conversion will be early to mid-June. We feel confident that this conversion will be a success, thanks to our wonderful guests and staff. This property was a recipient of The Intercontinental Hotels Group Quality Excellence Award. The Holiday Inn Austin-Round Rock is where luxury, convenience and affordability await you. We offer our guests quality accommodations in beautifully decorated spacious suites. Every guest is welcomed by our friendly, professional staff who is dedicated to making each stay a pleasant, safe, and memorable experience.Our property is conveniently located in the heart of the sports capital of Texas. The Holiday Inn Hotel and Suites is located on IH 35 N, just minutes from several major employment and recreation sites. Dell Computers, Texas State University, Teco Westinghouse, Cypress Semiconductors, Dell Diamond (home of the Round Rock Express baseball team), Old Settler s Park, the new Round Rock Premium Outlet mall are all within just 5 miles of the Holiday Inn. To add to the convenience factor, we have several wonderful restaurants that border the hotel. ... more less
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- Also Known As:
- Holiday Inn Express Round Rock Hotel Round Rock
- Holiday Inn Round Rock
- Round Rock Holiday Inn