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“Nice hotel but expensive add ons”

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Austin Marriott North
Ranked #12 of 26 Hotels in Round Rock
Reviewed 8 July 2013

I spent five nights in this hotel. I enjoyed the room very much and the staff were excellent. I arrived very late and one of the staff organized a sandwich for me as the kitchen was closed.

However charging for WiFi in room is unreasonable. There is free WiFi in the lobby but I could not stay there for long as the fountain is quite loud and I could not concentrate on my work.

I also found the breakfast too expensive and chose to eat in the office canteen instead.

The room was very comfortable with an excellent bathroom with a large walk in shower with lots of hot water at all times.

  • Stayed: July 2013, travelled on business
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1  Thank cormicz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AWLevinson, Front Office Manager at Austin Marriott North, responded to this reviewResponded 14 July 2013

Thank you so much for taking the time to write such a positive and detailed review for the Austin Marriott North. We can only imagine how it feels like to be away from home for 5 nights, we are delighted to hear our staff went above and beyond to make sure that you are well taken care of. We are sorry to hear you were not able to enjoy our complementary Wi-Fi in the lobby due to the volume from our beautiful fountain. Our lounge is a great option for a quieter place to work with several electrical outlets while still enjoying our complementary lobby Wi-Fi. We’re excited to hear you enjoyed our brand new renovated bathrooms.

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248 - 254 of 346 reviews

Reviewed 26 June 2013

This is truly an excetptional Hotel with an amazing staff. They are in the process of a big renovation and as a result if you are in your room anytime between 9 pm and 5:30 pm you will have to endure a considerable amount of Jack-hammering and other construction noises. Working in the Lobby made a lot more sense during these times.

Having said that, the staff here, starting with Nina at the Front Desk, were outstanding. The Conceirge Floor staff were also exceptional.

If I am ever in Austin again, will definitely stay here - hopefully they will be done with all the construction by then.

I was put in a room with the new bathrooms and it was certainly a good update. Keep it up Marriott.

Room Tip: During construction, stay on a lower floor since a lot of the work (June 2013) seems to be on Higher...
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  • Stayed: June 2013, travelled on business
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Thank conradstx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AWLevinson, Front Office Manager at Austin Marriott North, responded to this reviewResponded 30 June 2013

Thank you so much for writing this review and for sharing your experience at our hotel with other Trip Advisor reviewers and readers. I am delighted to hear that our staff, starting with Nina, provided you with an outstanding experience it our customer centric values that set us apart from our competition .Staying on the lower floors during this time is a great tip! We are excited and looking forward to all brand new and beautiful guest rooms mid to late august. The results of the upgrading project are amazing; new walk in showers, spa vanity’s and much more. We look forward to having you back at the Austin Marriott North.

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Reviewed 17 June 2013

Hotel is nice and staff is friendly but really, $10 per day for wireless Internet! They have renovated the bathrooms but mine is nothing special and it is one of the renovated ones. What I do love about Marriott are the beds, very comfortable.

Stayed: June 2013, travelled on business
1  Thank LKStonewall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AWLevinson, Front Office Manager at Austin Marriott North, responded to this reviewResponded 30 June 2013

Thank you for sharing your thoughts on your recent stay with us at the Austin Marriott North. Our staff consistently works on being “simply the best” and it's so great to hear that our efforts are showing and you found our staff friendly! We, as well as the other Marriott hotels do offer free wireless in our new “Great Room” lobby as well as in our business center. You can order food and drinks from our “5-10-20” menu while connecting to complimentary 45 mg wireless internet. We look forward to having you back as our guest!

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Reviewed 11 May 2013 via mobile

Thus was a great hotel. If they wouldn't have tried to skim $10 a day for wireless access it would have been perfect. As it is, it comes across cheap and greedy to me.
Also with two people you really need exhaust fans in the bathroom.

  • Stayed: May 2013
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Thank SCOTT C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AWLevinson, Front Office Manager at Austin Marriott North, responded to this reviewResponded 14 June 2013

Thank you so much for taking the time to write this review for the Austin Marriott North. We do have free wireless in our new “Great Room” lobby. You can actually order food and drinks from our “5,10,20” menu while connecting free of charge to our 45 mg wireless internet. Regarding the bathroom exhaust, we do have it in every single bathroom. It is built in exhaust that runs constantly and extremely quiet. Thank you for kind comments and we look forward to having you back as a guest here at the Austin Marriott North.

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Reviewed 28 April 2013

If you need to be in the Round Rock area, this is about the fanciest thing you'll get, but you're paying for it. The Starbucks doesn't take membership cards and the barista messed something up 6 of 6, for me. Roomservice charges gratuity onto the bill; but the roomservice people still expect cash. King suite was very nice; ideal for business travel with lots of outlets/desk space etc... The filet mignon was one of the best I've had, and I eat a steak nearly every day.

  • Stayed: April 2013, travelled on business
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Thank Sam O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AWLevinson, Front Office Manager at Austin Marriott North, responded to this reviewResponded 14 June 2013

Thank you for sharing your thoughts on your stay with us at the Austin Marriott North. I’m so happy to hear you enjoyed our filet mignon at our RC Grille. We have great verity of steaks and they are all delicious!!!
While upgrading our lobby 6 months ago we added a new Starbucks kiosk, although we offer all types of Starbucks drinks we are not a full Starbuck store that honor gift cards or membership cards. It is a great new addition to our hotel and we look forward to having you as a guest in the future.

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Reviewed 24 April 2013

We recently stayed at the Austin Marriott North for 2 nights. We had reserved a room and indicated in the reservation that we had 4 persons traveling with us. Upon arrival around 9pm, we were given a king room and told there were no fold-outs. They told us they would give us pillows to make a palette on the floor.

While we knew that most of the hotels in the area were sold out due to multiple events in the area, it is completely unacceptable and poor planning on a hotel to place 4 persons in a king room. If the hotel cannot properly plan for such issues, then they need to update their reservation system to distinguish between king and 2 double beds as to make this even less likely to occur in the future.

Further, we ordered breakfast room service our first night to be delivered in the 6-6:15am range. At 6:40 we still had not received our food so we called down to room service in which we we informed that the delivery person was stuck in traffic and our food would be to us in 20 minutes. This is absolutely unacceptable - a full hour after the requested time when we used the pre-order breakfast form and hung it on our door at midnight the previous night. It is exceptionally poor customer service given that we were not even notified of the delay.

Lastly, the Starbucks on site was almost always closed. I never saw it open the several times I walked by it over the weekend.

In summary, we had a poor experience here. The only reason I didn't give it terrible was that the bar and restaurant staff were pleasant and the food was above average.

Room Tip: Be careful of getting a king room for 4 people.
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  • Stayed: April 2013, travelled with family
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3  Thank BronteReed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AWLevinson, Front Office Manager at Austin Marriott North, responded to this reviewResponded 30 April 2013

Thank you for sharing your thoughts on your recent stay with us at the Austin Marriott North. I am sorry that our hotel was not able to provide you with the quality of comfort you and your guest deserve. We understand how inconvenient it may be to have 1 king room for 4 guests. We try very hard to make sure all our guests have a comfortable experience, unfortunately with you we failed to do so. As far as your experience with our in-room dining, we truly value feedback from our guests as a direct path to move closer to our goal of excellence in all facets of our role as great hosts. Further, we will attempt to try to understand what went wrong within our process that allowed this issue to go unresolved. Thank you for taking the time to share this important information and for the complement regarding our wonderful restaurant staff.

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Reviewed 20 April 2013

I’ve been staying at the Marriott North for over 10 years. And while the hotel is a solid “good” it has slipped and is slipping down the scale. I attribute most of the slippage to lack of maintenance and no general refurbishment in years. Honestly, I hadn’t really noticed until I mentioned to a colleague that I was staying there and he said that he stopped going there because of the general lack of upkeep. I then started to notice that, yes, the hotel is in need some care. For example, the elevator buttons are severely scratched and there are numerous carpet stains throughout the hotel. Finally, there is a musty smell that waffs through the air. It’s doubtful I’ll stay there again when you can stay at much newer and nicer hotels at the Domain for the same price or even cheaper.

Still, service is excellent. Everyone is friendly and eager to help. Service is one area where the hotel still shines. This hotel is the only one that I am aware of in Round Rock that has room service.

  • Stayed: March 2013, travelled on business
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1  Thank MWYoung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AWLevinson, Front Office Manager at Austin Marriott North, responded to this reviewResponded 25 April 2013

Thank you for taking the time to write a review about your recent stay at the Austin Marriott North. I am sorry to hear that you feel that we are slipping, in efforts of making our hotel current and up to date we are currently going through some renovations. We are upgrading all our guest bathrooms with new walk in showers, comfort height toilets and spa vanities. When that project is done we will be replacing all our hallway carpets for a new and inviting look. We are so excited about our upgrades and would love for you to return as our guest to a brand new look.

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Additional Information about Austin Marriott North

Address: 2600 La Frontera Blvd, Round Rock, TX 78681-7970
Region: United States > Texas > Round Rock
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Round Rock
#8 Business Hotel in Round Rock
Price Range: £73 - £170 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Austin Marriott North 3.5*
Number of rooms: 291
Official Description (provided by the hotel):
Ranked among the best in guest satisfaction, the award-winning Austin Marriott North defines superior service and amenities. The only full-service hotel in Round Rock, TX and a gem among hotels near Pflugerville, TX, our hotel offers a convenient location in La Frontera E-Commerce Park near Dell Headquarters, Hewlett Packard, Samsung and IBM. Come stay with us at our Round Rock, TX hotel! We are ready to offer you superior service and excellent amenities for a fantastic stay in North Austin, Texas. ... more   less 
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Also Known As:
Austin Marriott North Hotel Round Rock
Marriott Round Rock
Marriott Hotel Round Rock
Round Rock Marriott

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