Moved to this hotel by another as their jacuzzi suites were down. Guest noise kept us awake first night. In room no more than 12-14 hours total over 2-1/2 days. Carpets needed vacuuming and dust was prevalent.
Bill was 233.22. Our card was nabbed TWICE -- $279.86 and $265.00. I called, emailed and faxed mgmt to find out why. I'm being told we smoked in a non-smoking room. WE DO NOT SMOKE. I have asthma and can't be around mold, concrete dust or smoke. Was told there were ashes found on carpet and windowsill.
I was further told that if we had allowed housekeeping to come in the first day (we left valuables and computer in room so put out the Do Not Disturb sign to keep housekeeping out), that we would have been charged for both days, a smoking fee and kicked out. Well, I might possibly be able to understand that if we were smokers!
I am disputing all charges with my bank. Hotel is ok -- run-of-the-mill Interstate type. If you stay here, don't get the ground floor -- the noise is incessant all night long, and WATCH YOUR CARD for BOGUS CHARGES.
- Official Description (provided by the hotel):
- For a comfortable stay in the North Austin, TX area, choose the Country Inn & Suites By Carlson, Round Rock, TX. When you make this property your relaxation destination, you put yourself near the area's top attractions, including Inner Space Caverns, Dell Diamond, Old Settlers Park, Rock'n River Family Aquatic Center and Round Rock Premium Outlets. During your hotel stay, take advantage of numerous ways to relax and recharge, including free high-speed Internet access for staying connected, a complimentary, hot Be Our Guest Breakfast buffet for stress-free mornings, an outdoor pool for unwinding and a fitness center for de-stressing. It's easy to make yourself at home when you land at the Country Inn & Suites Round Rock. ... more less
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- Also Known As:
- Country Inn & Suites Round Rock Hotel Round Rock
- Country Inn And Suites Round Rock
- Round Rock Country Inn
- Country Inn Round Rock