Went in about 1pm on a Friday (there were 6 of us), got a table within about 5 minutes. The table hadn't been cleaned first so the hostess attempted to clean it as we sat. It was a round booth table so she couldn't reach the entire width. I attempted to help her ( which I didn't mind), but the rag left the table really wet so my daughter asked if we could get a different rag. The hostess went off to get it and my daughter went to wash her hands as the table was pretty dirty. As she walked back she heard the hostess telling the manager "some woman over there is "b’ing" (insert bad word here) and complaining". 15 minutes go by with no waitress and us wondering if it was possible hostess had been talking about us. She comes back and I apologize if we had been high maintenance. She replies "oh". My daughter replied she had heard her complaining about a customer. She admitted she was talking about us but tried to say it was about something under our booth. Wow. We asked for the manager and while we waited, another 5 minutes, a waitress comes over. The same waitress we'd seen walk by our table about 10 times in the 15 minutes were no one stopped to see if we'd like something to drink, nothing. We could tell it wasn't going to be good when she barely smiled and said only, "sorry for the long wait". We said we were waiting for the manager and probably would be leaving. The manager came - the same person the hostess was talking to in the open about the “bad word” and moaning customer. That's a problem. First- nothing wrong (and completely normal), for wait staff to complain about customers - what is wrong is for them to be so indiscreet about it. And to the manager in front of customers. That's behavior that is clearly condoned by him and I'm sure wasn't the first time. Shows bad leadership. He told us he would serve us himself if we stayed. If a manager is ok with his employees speaking so blatantly about a customer BY the customers table, what kind of food do we think we are going to get? It worried us to be honest. Corporate will be notified because he shouldn't be in charge of anyone serving customers.
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