XL pizza - I called this pizza place before going to find out the price of their pizza. I was told the price of $11.50 for an XL with one topping. So I took my family up for what was supposed to be a special night. We live on food stamps and need assistance after losing my job and being unemployed. So funds are extremely tight and therefore we don't normally go out to eat. But when we got there, we were told that the price I mentioned was only for carry-out, something Danny neglected to tell me on the phone. I asked if they would honor the price this one time since I was not told, and Danny said no, it was for carry-out only. The price of an XL cheese without toppings was $12.00, so we got that instead. When I left to pay, Danny asked "how everything was." I said "the food was good, but the management was horrible." He again asked "so the food was good?" I repeated, "the food was good, but the management was horrible." Danny said "I'm sorry" and continued to check me out and not care why. I told him why - that I was quoted a price on the phone that he didn't honor. He said again "I'm sorry," but did nothing except continue to ring out the charge for the $12.00 pizza. I said "you're not sorry or you'd do something to fix it." He again said, "I'm sorry." I again said, "stop saying you're sorry - you're not sorry or you'd do something to fix it and honor the price."
Bottom line. This guy could care less about making a 50 cent adjustment to keep a customer happy. When I left, I heard him yell out to one of his regular customers he knew by name "Hey so and so, how are you doing?" as if he needed to have his ego stroked knowing he just stuck it to a family. I will never return there and will tell others not to eat there as well. The service industry is no longer the service industry when they can't even make it right for the customers. Take your business somewhere else that proves they value their customers, rather than the almighty dollar.
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