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Country Inn & Suites By Carlson, San Marcos
Ranked #5 of 31 Hotels in San Marcos
Spring, TX, United States
1 review
“Good hotel!”
Reviewed 19 August 2014

Clean rooms, good breakfast and friendly staff. First room they gave us wasn't what I reserved on-line but staff responded right away. They found us another room very quickly. Didn't use pool or spa but it looked nice. Will stay here again.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Tara K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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438 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Mooresville, United States
1 review
Reviewed 18 August 2014

My stay was only for a night with a meeting in the AM but my expereince was fantastic. The front desk was very knowleable and the staff excellent in addressing my questions and/or needs. Excellent referrals to restaurants in the area was "spot on". Breaakfast and meeting facilities were also "top shelf"

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Robert A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lubbock, United States
2 reviews
Reviewed 13 August 2014

Friendly staff, great price, clean and appealing in all areas of hotel, and good location if you plan on shopping at the outlet malls. Adequate parking with no issues of persons tampering with vehicles over night.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Oscar B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lake Jackson, United States
1 review
Reviewed 13 August 2014

The noise from the road was so bad and continued throughout the night. Also, our neighbor (a large family) was up all night making noise. The walls are very thin. All in all, our family got little rest.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Pamela H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pablo P, Front Office Manager at Country Inn & Suites By Carlson, San Marcos, responded to this review, 16 August 2014
Thank you for taking the time to reach out to us. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. We understand how important a quiet environment is and apologize for the highway noise. Your feedback helps us prevent situations such as this in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Worth, Texas
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 August 2014

Went on a family trip and chose this hotel due to the good reviews. We got a room on the bottom floor, and little did we know that the kitchen was directly adjacent to our room. There were doors slamming and people banging on the walls most of the night. These were employees, not inconsiderate guests. Normally an employee will ask how your stay was when you check out, but not here. There was mildew on the ceiling, bugs on the floor, and the breakfast was awful. Definitely not worth $150 a night.

Room Tip: Try an upper floor if you must stay here
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  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pablo P, Front Office Manager at Country Inn & Suites By Carlson, San Marcos, responded to this review, 16 August 2014
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. I have addressed the noise issue with our breakfast team. We also placed that room out of order and contacted our pest control company to treat that specific room. We hope for another opportunity to exceed your expectations. Please reach out to any of our employees directly should you have any concerns during or after your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Snyder, United States
1 review
Reviewed 11 August 2014

Overall experience was good. The price was too high for the condition of the room. The carpet was dirty and the back of the bathroom door was in poor condition. These conditions don't bother me, but for $200 a night I would expect better conditions. The breakfast was excellent. The staff was very friendly.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Kimberly J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 11 August 2014 via mobile

The hotel outside and lobby fool you it looks very nice but as you start walking the halls there is a stench of puss and mildew! We always take the stairs it stunk so bad and stains all over carpets in halls as well. Our room appearance was nice but it smelled so bad we had to open the window all night. It smelled of mildew or old air conditioning. The covers smelled musty and the pillows had mascara stains or did they even wash them? We stayed on a Saturday and paid $175.00 I have paid that for a high class hotel it was ridiculous but apparently all the hotels charged that or more!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Drea Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pablo P, Front Office Manager at Country Inn & Suites By Carlson, San Marcos, responded to this review, 12 August 2014
Thank you for taking the time review our hotel online. On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

Sincerely,
Pablo G. Palomino
Front Office Manager
Country Inn & Suites by Carlson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, San Marcos

Property: Country Inn & Suites By Carlson, San Marcos
Address: 1560 S Interstate 35, San Marcos, TX 78666-6023
Phone Number:
Region: United States > Texas > San Marcos
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in San Marcos
Price Range (Based on Average Rates): £
Hotel Class:3 star — Country Inn & Suites By Carlson, San Marcos 3*
Number of rooms: 84
Official Description (provided by the hotel):
Our hotel in San Marcos, TX is the perfect choice for discerning guests. The Country Inn & Suites offers business and leisure travelers all the comforts of home and office. Our hotel's breakfast is second to none, featurings five different and equally delicious breakfast zones. Guests can enjoy our heated indoor pool and spa, 24-hour Business Center and state-of-the-art-Fitness Center with free weights. All of our Guestrooms feature high-speed Internet, wifi, cable TV, a microwave, refrigerator and more. ... more   less 
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Also Known As:
Country Inn & Suites San Marcos Hotel San Marcos
Country Inn And Suites San Marcos

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