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“Good place to stay in San Marcos, TX”

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Best Western San Marcos
Ranked #7 of 32 Hotels in San Marcos
Eugene, United States
1 review
“Good place to stay in San Marcos, TX”
Reviewed 30 October 2013

We stayed at the San Marcos Best Western on I 35. It was convenient and well run. We were greeted by friendly staff, and the inn was very efficiently run. The breakfast array is pretty varied and seemed a good value. A computer was available in the lobby area and we found that useful. The inn is located on I 35 and thus pretty handy for getting to and from local sights.

  • Stayed October 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank James D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike P, General Manager at Best Western San Marcos, responded to this review, 4 November 2013
Dear James,

Thank you for sharing your experience with us. We are glad you enjoyed your stay with us and your visit to San Marcos. It is our priorty to make every guest's stay comfortable and enjoyable and we are happy to hear we succeeded in doing that.

Once again, if you plan to visit San Marcos, you are more than welcome to our hotel.

Sincerely,

Mike Patel
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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231 reviews from our community

Traveller rating
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    23
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Mabank, Texas
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 October 2013

We just had a great two day stay. Room was on second floor facing a pretty backyard view. We had no problem with the short stairway to the second floor. It was carpeted and quiet. Our room was comfortable, quiet and spotless clean. The front desk guy was great when we got in very late on Thursday night, the person there the next day was also very courteous and helpful, and the girl working when we checked out was very nice, too. Breakfast area was kept clean and tidy and actually exceeded what i would consider a "continental" breakfast. Would definitely stay at this Best Western again.

  • Stayed October 2013, travelled with family
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    • Location
    • Sleep Quality
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Helpful?
Thank Denise I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike P, General Manager at Best Western San Marcos, responded to this review, 4 November 2013
Dear Denise,

Thank you for sharing your experience with us. We are delighted to know about your wonderful stay and that is our priorty and our goal, that all our guest have such stay.

Hope to see you again!

Sincerely,

Mike Patel
General Manager
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mesquite, United States
1 review
Reviewed 23 August 2013

I have read other reviews before I chose this hotel, HBO didn't work (guess I got the same room as that review), bathroom ok just a few hairs on the floor and bathtub. Parking lot was full on arrival asked was there more parking else where, clerk didn't answer for a good 5 minutes, and then said he no, he didn't know what to say that he was trying to figure out what to do with trailers that someone just unhooked and left in parking spots. I was on my own to find a spot. Lucky for me there was one. Others weren't and had to park in the drive thru areas because nothing was done about the trailers. Stay was okay but not for the amount I paid.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Best Western

Helpful?
Thank Joann D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike P, General Manager at Best Western San Marcos, responded to this review, 15 October 2013
Dear Joann,

Thank you for taking time to write and share your experience about your stay with us. We are extremely sorry for not meeting your expectation and we will definitely take your feedback and improve on our services in future.

Once again thank you for staying with us and hope you will give us another chance to serve you better.

Sincerely,
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Sugar Land, United States
1 review
Reviewed 19 August 2013

Very friendly staff - very close to shopping and tubing - would highly recommend for the price. The breakfast is adequate - could use some work. The pool is very small - but comfortable to relax after a long day of moving your college student into their first apartment. Very close to Texas Roadhouse - Enjoyed a very nice meal!!!

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Karen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike P, General Manager at Best Western San Marcos, responded to this review, 21 August 2013
Dear Karen K,

Thank you for sharing your experience about your stay with us. We are very pleased to make your stay comfortable and memorable - which is always our goal. Your feedback definitely helps us to improve and we really appreciate it.

Please do not hesistate to contact us directly if you need anything for your future visits.
Looking forward to seeing you!

Sincerely,

Mike Patel
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Corpus Christi, Texas
Level Contributor
33 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 17 August 2013

I have stayed at many hotels, and I am not hard to please. As far as the room it's ok the beds and pillows I found to be hard. The room was bare but did offer a fridge and microwave. The bathroom is small. They offer breakfast but not much selection nothing like BW I've stayed at in the past. They have a pool, no business center but they do have a computer in the lobby are for email checking only. Then what left a bad taste in my mouth because we stay at hotels all the time I've NEVER paid for copies. If you wanted to print something it was 0.50!!!!! I had to print our Schlitterbahn tickets it was $5.00, and when they printed out you could hardly read it bc they are out of ink I told the lady I think you should charge me 0.25 since you can barely see the ink. She still charges me, and we are Platinum Reward Members that's a lot of $ being spent at BW to reach that status. Next time I will go else where to a more customer friendly hotel that's is not worried about every nickel and dime they can out of you. Even in your bathroom of the hotel room they have a list of charges should you take a towel, hand towel, pillow ext. Who does that?!?! Never again!!!

  • Stayed August 2013, travelled with friends
    • Value
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Helpful?
Thank carmickleklan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike P, General Manager at Best Western San Marcos, responded to this review, 21 August 2013
Dear carmickleklan,

Thank you very much for taking time to write and share your experince about your stay at our hotel. Unfortunately, we could not meet your expectation, which is always our goal - superior customer service and we strive to make it happen.
As far as, charging for copies - we often waive copies fee upon request but normally when guests have lot to print we do charge. Our signs in bathroom is for guests who wants to buy our products. We have many guests who come to the desk and asks if they can buy our pillows or sheets or towels etc. that's why we have put up that sign to let our guests know that they can buy if they want to.
However, hope we will get another chance to serve you in future. Please get in touch with me directly so I can assist you with any concerns you may have.

Sincerely,

Mike Patel
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, United States
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 August 2013

Cheaper than New Braunfels area! It was the perfect place for our family for a weekend trip! Nice staff, clean room, comfy bed that you do not expect from a small hotel, good breakfast and overall great place. We would stay here again! Oh and the pool stays open till 11:00pm. Most close at 10:00. **It is located at the end of the building and there was no noise heard:)

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Brandie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike P, General Manager at Best Western San Marcos, responded to this review, 6 August 2013
Dear Brandie,

Thank you very much for taking time to share your experience. Our goal is to create a memorable stay for our guest and we are able to do so with you. Thank you for choosing our hotel and hope to see you again.
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Forney, Texas
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 25 July 2013

My family of 5 ALL slept horribly last night. The bed felt like it was made out of brick and all the pillows were hard and felt like they were about a foot thick. Waste of money; I'll hafta think twice about staying at a B. W. again any time soon.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank rickybear1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike P, General Manager at Best Western San Marcos, responded to this review, 5 August 2013
Thank you for taking time to write about your experience at our property. We are sorry about your bad experience, we strive to serve our guest with the best of everything, however your experience did not match our goal. Though our bedding and pillows are recently changed and fairly new and we have been getting lot of compliment of how comfortable our beds are but your experience has definitely helped us to look into it. Thank you once again for sharing your experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western San Marcos

Property: Best Western San Marcos
Address: 917 N Interstate 35, San Marcos, TX 78666-7036
Phone Number:
Region: United States > Texas > San Marcos
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in San Marcos
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western San Marcos 2.5*
Number of rooms: 50
Reservation Options:
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Also Known As:
San Marcos Best Western

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