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“Shhhh! Best kept secret, AAAA+ property”

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Best Western Plus Atrium Inn
Ranked #2 of 4 Hotels in Schertz
Certificate of Excellence
Reviewed 12 January 2014

Better keep this one a secret. Best breakfast, heated yes, heated indoor pool, & the BEST hot 104 degree Jacuzzi in the region. Fresh live plants & flowers adorn the entire property. This hotel is very, very clean and extremely well managed. You can do a load of laundry and dry a load with only one round of quarters due to the fact it is a gas dryer. Security is state of the art. No one can enter the hotel at any of the entry doors without a pass card or being seen on cctv cameras that cover every possible angle of the entire exterior area. You may be thinking, yea, they have that elsewhere. But these folk use it to the max. We never had to worry about our belongings, our safety or our vehicle. We were there in room 104. Ground floor next to the pool. The room was very quiet at all times. A sliding glass door with locking latch as well as a security lock bar were great. We all felt welcome & safe the entire week we stayed there. Also, the more days we booked in advance, the better deal we got.

  • Stayed: January 2014, travelled with family
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Review collected in partnership with Best Western
Thank Stephen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yogi U, Manager at Best Western Plus Atrium Inn, responded to this reviewResponded 15 January 2014

Thank you so much for a great review!! We are happy to hear that your stay with us here at The Best Western Plus Atrium, in Schertz, TX was a good one!! Hope you can join us again in the near future! Thank you once again!!

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207 - 213 of 241 reviews

Reviewed 10 January 2014

Date of stay 12/19/13-12/25/13. We chose this location because it is close to our son's place & it had an indoor pool where we could take the grandkids. The reviews I read were mixed but all the lesser ratings were from prior to 2013. In early 2013, the facility was franchised to a Best Western Plus and completely re-furbished. Since then all the ratings have been positive. Each and every staff member we encountered was cheerful, friendly, and helpful. The room was quite adequate for the two of us and the occasional group of grandkids. The pool & spa entertained the kids. The atrium was pleasant but a little cool since the outside temp was running down into the 20's. There is a small workout room in the back which has some basic weights & machines. The 'business center' was helpful when it came time to check in with the airline and print out our boarding passes. Plenty of parking was available. Front of hotel faces I-35 and has the potential to be noisy. For most of our stay the facility was about 50% full. There is a Wal-Mart superstore about 3 blocks away if you need any last minute supplies. Starbucks is two buildings away and there is a great donut shop just next door. The furnishings were fairly basic and the TV was nice. I really appreciated the showerhead being mounted at 6-1/2 feet since I am 6’4”. The water pressure will not overwhelm you for sure. Breakfast was fairly simple and adequate.
It’s clear that a LOT of effort has been expended in turning this facility around and making this a very friendly and welcoming experience. –kk-

Room Tip: Consider a room in the back half of the facility or one of the atrium facing rooms for quiet.
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  • Stayed: December 2013, travelled with family
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Thank golfbumk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yogi U, Manager at Best Western Plus Atrium Inn, responded to this reviewResponded 15 January 2014

We are delighted to hear your stay with us here at The Best Western Plus Atrium in Schertz, TX was a good one! We hope to see you again in the near future! Thank you again for staying with us!

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Reviewed 1 January 2014

I recently visited this motel with my family during Christmas holidays in Dec 2013. As we entered into the main lobby, my wife said "wow". The "Atrium" concept was really innovative and functional. This motel is a spotless and one of the cleanest that I have ever seen. Especially because of my son's allergy issues, I always feel concerned before booking any motel but this turned out to be a very pleasant experience for all of us. During my stay, I happened to see the owner. He made me feel like as I was at my home. Motel staff was professional and helpful. My kids enjoyed the pool so much that they made me postpone visiting other nearby attractions. Really a great experience.

Stayed: December 2013, travelled with family
Thank Pra P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yogi U, General Manager at Best Western Plus Atrium Inn, responded to this reviewResponded 6 January 2014

Thank you for your very nice review. We are happy your stay with us at the Best Western Plus Atrium, was a great experience! Hope to see you again soon!

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Reviewed 16 December 2013

What a great place this is. Stayed for one night and the room was great. Did check in late, around 11:30,was in Austin, upon arrival check in was easy and i received a welcome letter that was left by the GM, wow! Never got anything like that before. The room was very well lit, mine had a knig size bed, which was very comfortable, clock radio, 35"TV, chair,ottoman,one cup coffee maker, fridge,microwave. Staff was very friendly,nice location, plenty of places to eat around here. I would stay here again.

Room Tip: Second floor was great for me.
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  • Stayed: December 2013, travelled solo
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Thank cds72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yogi U, General Manager at Best Western Plus Atrium Inn, responded to this reviewResponded 6 January 2014

Thank you so much for your very nice review! We are happy to know that your experience with us at The Best Western Plus Atrium, was a good one!! Hope to see you again in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 December 2013

Stayed over Thanksgiving Week. Hotel was clean and brightly lit. Room decor was ok and breakfast was mediocre. If the breakfast improved a bit...the hotel would rate higher. The heated pool and hot tub were a hit with kids. The hotel is close to any neeed amenities and the staff was great.

  • Stayed: November 2013, travelled with family
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Review collected in partnership with Best Western
Thank John M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yogi U, General Manager at Best Western Plus Atrium Inn, responded to this reviewResponded 6 January 2014

Thank you so much for your very nice review! We are happy to hear your stay with us here at The Best Western Plus Atrium was pleasant! Hope to see you again in the near future!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2013

The staff was friendly, rooms clean and breakfast quite enjoyable. There was fresh coffee, good food and ample seating. This also was one of the quietest hotels we have stayed at. The atrium area was very clean and had tables and chairs to sit at. We will definitely stay here again. A good value.

  • Stayed: November 2013, travelled with family
    • Value
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Review collected in partnership with Best Western
Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yogi U, General Manager at Best Western Plus Atrium Inn, responded to this reviewResponded 6 January 2014

Thank you so much for your very nice review! We are happy to hear your stay with us at The Best Western Plus Atrium was pleasant! Hope to hear from you in the near future!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 October 2013

Great Place to stay, the facility is extremely clean and everyone is very helpful. I don't know of anything that they can improve on. The indoor pool and whirlpool was very clean and enjoyable, the fitness center is always open and working. The breakfast is hot and good the coffee is hot and good.

  • Stayed: October 2013, travelled as a couple
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Review collected in partnership with Best Western
Thank D N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yogi U, General Manager at Best Western Plus Atrium Inn, responded to this reviewResponded 21 October 2013

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 210-651-4100.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Atrium Inn

Address: 17401 IH 35 North, Schertz, TX 78154
Phone Number:
Region: United States > Texas > Schertz
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Schertz
Price Range: £65 - £82 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Atrium Inn 2.5*
Number of rooms: 61
Official Description (provided by the hotel):
BEST WESTERN PLUS Atrium Inn Welcome to BEST WESTERN PLUS Atrium Inn!You have the Natural Bridge Caverns a short drive away from our Best Western Schertz hotel, known for a superior location, service and rates.Year-round, families and adventure seekers flock to our Schertz hotel to visit the nearby Schlitterbahn® Waterpark and Six Flags Fiesta Texas. SeaWorld is a must-see for dolphin interactions, incredible shows and exhibits that are unbelievable. You can make a tour of all three parks for a vacation that will never be forgotten.Start your day with a free, full hot breakfast that includes favorites such as hot waffles, pastries, cereal, yogurt, fruit and 100% Arabica coffee. Not sure where to go first? Free Wi-Fi keeps you connected so you can check out what’s happening near your Schertz hotel. There’s ample truck and RV parking, and we’re happy to host campers and road trippers.The indoor heated pool of our Schertz hotel is a temptation few guests can resist. After a day of lounging poolside, we’re close to shopping and dining so you can spend the evening sampling the local fare. Visit Retama Park® and Wildlife Ranch for some family-friendly fun, or catch a game at the Schertz Soccer Complex. Adjoining rooms are available at our hotel in Schertz, perfect for large families or groups. Poolside rooms are also available, making it easy to take a quick dip before starting your day. Our hotel features a 24 hour restaurant within walking distance and easy access from I-35. If you’re here for business with Verizon®, FedEx®, Amazon®, or with the Randolph Air Force Base, you’ll find business travel a little bit easier when staying with us. We’re close to everything you need.Book a spacious BEST WESTERN PLUS Atrium Inn room today and get the best rates in town! ... more   less 
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Also Known As:
Atrium Hotel Schertz

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